Consumer Reviews of TRANE central air conditioners

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Date created: 2012-03-05 Name: Cindy
Location: Seacrest, FL
Years owned: 2

Satisfaction Rating:
Review:
"Do Not Buy Trane, you will be sorry!"
Bought top of the line, expected it to actually work - never has. We get lots of communication errors, about 3-4 times per week the unit stops working temporarily due to those ongoing issues that nobody has been able to fix. Authorized dealer gave up and won't return my calls. Tried Trane directly but they do not care. Have also had 3 compressors and several controller boards replaced in the 2 years we've owned it. Meanwhile the 3 American Standard 15 year old units we have are chugging along with no problems. Do Not Buy Trane!!!!

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Date created: 2012-01-29 Name: Len K.
Location: coconut creek, Fla
Years owned: 6

Satisfaction Rating:
Review:
"Leaking Drip Pan"
My mothers trane air conditioner coil pan is overflowing. The air handling unit is designed to be installed in the ceiling and access to the pan underneath the coil requires the removal of the coil just to clean it out. Service repair men are quoting $750 dollars to remove the coil, clean the pan, and then reinstall the coil. You would think Trane would have a fix for this access problem. If anyone has experienced this in the past please let me know. I understand this is a common problem and very costly to repair.

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Date created: 2012-01-19 Name: Hvac man

Satisfaction Rating:
Review:
"18 years fixing junk"
I've been in the hvac business since 1994 and was trained at a wonderful tech school and worked with some of the best in the business. I've owned my own company for 8 years now and sold Trane for the first 7 years and work for dealers that installed many different brands. I am a service man turned business owner and I can tell you with confidence that all brands are junk these days I believe by design. It is sooooo!!!! Frustrating when I want to sell the best. There is no best. When you select a hvac company just pick someone honest with referrals from someone you know. A system being installed correctly is very important but the guy that said 98% of problems are due to poor installation is dead wrong I'm sad to say.

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Date created: 2012-01-16 Name: Anthony Bennett
Location: Roseboro, North Carolina
Years owned: 8

Satisfaction Rating:
Review:
"Sorry piece of junk"
I can honestly say this is one of the worst pieces of junk that we've ever, ever owned. Nothing stops a Trane, yeah right. We've been in our home for 8 years and this piece had shut down 10 times or more. Had the compressor changed twice already. Have had freon leaks, breakers failed and you name it. Now, compressor is gone again. They're telling me $1200.00 for a new one or $5,000 for a new unit. Our service records show tech people have been to my home 12 times in 8 years. Beware comsumers, "eave the trane on the tracks"and find something else

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Date created: 2011-11-17 Name: JC Baker
Location: Charlotte, NC
Years owned: 5

Satisfaction Rating:
Review:
"Expensive and Horrible"
We purchased two XL19i units upon completion of our home renovation a few years ago. They are broken more often than they are operational. We have had many sleepless nights with no a/c during warm months (which are most of them in North Carolina) and I would guess we have had over a dozen service calls in 2011 alone. My husband contacted the regional sales manager recently to complain more assertively about the issue at which point the sales manager replies "If you are going to speak to me in that tone why don't you come in here yourself and we can talk man to man!" Huh? Is that their way of doing business? My nice landscaper recently cut the freon line to the downstairs unit by mistake and was charged $1600.00 for the repair! Rip off!! I will never buy from Trane again and am now going to be spending my time spreading the word so that no one else pays this much for a couple of lemons and lobbying for a new unit from the company. I should have known when they showed me how to operate it and it was so complicated neither one of us could understand it!!! Stay away!!!!!

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Date created: 2011-10-18 Name: Linda Ruhl
Location: Bonita Springs, Fl
Years owned: 5

Satisfaction Rating:
Review:
"Never buy a Trane"
In the last year have had 5 calls on unit. Just had to replace the coil. Very expensive repair. I don't abuse the unit as it is in a small condo. I will never buy this Trane 2TTB3060A1 again. Nothing but a money pit.

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Date created: 2011-09-24 Name: Alan Sweet
Location: Chelsea, AL
Years owned: 3

Satisfaction Rating:
Review:
"Surprised at how bad"
We have a trane 4tec3f18a1000A 1 1/2. Over the last 3 years we have had freon leak and core replaced. It only services the basement; 1100 square feet. It runs all the time and seldom cools the basement down. It is expensive to run. I notice that the number is not in the list. Is this system a real lemon? I need to call the repair service again to find out why it runs all the time now.

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Date created: 2011-09-21 Name: ann speer
Location: Carrizo Springs
Years owned: 5

Satisfaction Rating:
Review:
"new home owner"
We bought two Trane a/c units from the local dealer when we built our home five years ago in July 2011. The first year, we had to replace the thermostats. The second year we had to have freon added to one unit. The next year we had to have a new fan motor installed in one of the units. We have had to have freon added a total of four times. We left is our old house a Carrier that never needed anything other than a cleaning after 10 years time.

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Date created: 2011-09-19 Name: S. Moragne
Location: Slidell, LA
Years owned: 8

Satisfaction Rating:
Review:
"Never a Train Again"
This unit Trane 2TTB0048A1 was only 8 years old. Was serviced 3 times. It was loud. I think a 4 ton unit compressor should have lasted longer, switching to a Heil. Hope it lasts longer.

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Date created: 2011-09-07 Name: Collin Z
Location: West Palm Beach, FL
Years owned: 3

Satisfaction Rating:
Review:
"Trane breaks down all the time"
This is what I wrote to Trane: Dear Mr. Michel, Just a few years ago we purchased a top of the line home a/c unit, the Trane XL19i including the air handler and Clean Air Effects. Over the last three and a half years we have had nothing but trouble with our new Trane xli-19. From a broken heater element in the winter, to numerous replacement of the air cleaner, from leaking refrigerant to a replaced condenser. This is the just summary, we’ve endured 3 years of malfunctioning equipment, right from the day we purchased it, all the way through now, with a leaking unit that does not cool that well. As of now, the unit is still not working well and is literally taped up with duct tape by the installer. It is too late for us, we purchased the complete new system, now over 3 years ago, and are stuck with expensive repairs each time it fails. But I want you to know how the systems you are selling are not as good as you advertise. “Nothing can stop a Trane”?, Well ours stops frequently. Also, the “licensed and official” dealers who install them do not know your equipment well, and on numerous occasions have demonstrated that they cannot properly diagnose or repair the Trane XLI-19i. I have printed out the manuals many times and shown the installers on how some of the parts should work. So, as said, all I can do is make you aware of this and post my experiences online as much as possible, so that others do not make the same mistakes we have made. In short, below are only some of the issues we have had: • From day 1, the clean air effect was not installed properly, never worked. Installation company was not aware, did not know how to wire it. • Emails to Trane went unanswered on multiple issues. • Unit was rewired 6 months later. Now properly wired, still not cleaning air. • Heat coil broke, called in for service requesting it to be replaced. Installer came, did not bring coil. Diagnosed: coil broken and had to come back with coil. Came back with wrong coil. Fixed after 10 days in the cold. • Unit malfunctioning: clean air effects error lights. Months of hassle with the installer, all they could do in the end is replace some parts and tape the unit shut with duct tape. Problem not fixed. • Condenser frozen, unit not cooling. Added refrigerant. • Leak detected in condenser, replaced whole condenser at my expense. • Unit still leaking on the outside and inside. During the first 3 years, the company that installed the unit, All Year Cooling and Heating, did a terrible job. They not only installed the unit wrong, they never repaired the unit fully. Their service is of the lowest level. Most recently our unit has been serviced and repaired by CMi a/c & Electrical in Lake Park fl, who has done a better job. Of course they billed us for the repairs and service, as they should, but for a high end unit that is fairly new, one would not have expected these kind of repairs. I have not included the many service bills or receipts in this letter. With the model and serial numbers and the information on the installation and the service company you can do some research on the many issues your products have. Per the many service people and per the various posts in the forums, your a/c units are breaking down more than other brands. With the exception of the initial “repairs”, we have faced several expensive bills for repairs, in both refrigerant and labor. So, in conclusion, the Trane a/c unit has been a very bad and expensive choice.

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