Consumer Reviews of TRANE central air conditioners

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Date created: 2009-08-17 Name: Doug

Satisfaction Rating:
Review:
"Trane Installer"
As a small hvac company Only Trane is offered for product. Having installed over 30 units in 2 years there has been 0 problems and the only complaining is that they don't break down. Trane offers a 10 year warranty and stand behind their products 100%. Trane is top of the line with Lennox running second. Carrier running with amanna and goodman.

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Date created: 2009-08-12 Name: D. Lundy
Years owned: 1

Satisfaction Rating:
Review:
"Follow-up for M Abercrombie"
I purchased a new Trane system on 9/02/08 at the recommendation of McBee Heating & Air in Tulsa. When I turned on the ac this summer, my garage developed a steady stream of water running from the closet containing the unit. I called McBee & their tech came right out looked at the problem and reported "the simplest way to fix this is to run a new drain line down the garage wall and out into the garden." After inspecting the pipe and finding the dust of the past 10 months undisturbed, I did some research. I called McBee back & questioned the need for new drainage when the existing might be viable. Mr. McBee advised that the line was probably blown out with co2 at install & he "wasn’t liable for any water damage & couldn't help if a mouse or critter had clogged my drain since then." In frustration, I called my plumber. He discovered an algae plug where the pvc drain pipe meets the system. He removed it & advised that McBee’s installer reused the old pvc drain pipe from the previous system. My plumber installed new pvc pipe connected to the existing drain, which works perfectly. McBee treated me like I was an idiot. My problem was not with Trane; my problem is with the installer I purchased it from. I am disappointed because McBee installed the system for my parents and they recommended I continue to use McBee.

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Date created: 2009-08-12 Name: Louise F.
Years owned: 2

Satisfaction Rating:
Review:
"Poor quality and poor service"
I have a two year old home with a Trane air conditioner that was installed by the builder. The coil has failed twice. Trane has paid for the part, but I have had to pay for shipping, labor and freon for both failures. No response to four voice messages to the Trane distributor. Trane Corporation responded to my email and suggested purchase of an extended warranty. However, the local dealer says extended warranty is not available because the quality of the unit is so poor.

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Date created: 2009-08-11 Name: Never-Another-Trane
Years owned: 7

Satisfaction Rating:
Review:
"Absolute Garbage ---- Anything can stop a Trane"
Based on my personal observation the Trane xli design is extremely poor as the high maintenance items are not easy to access. My advice is that there are many newer high tech units with far better designs and technology for about the same price you expect to pay be a Trane.. So in summary, if you are looking for a a/c replacement look at anything other than a Trane....... read on for more details below The original A/C (4 ton, 13seer contractor grade unit) was installed in 1984 when the house was built. This unit lasted over 18 years. When I had to find a replacement in 2002, I thought I was purchasing a top quality unit when I selected and purchased a Trane 1800 XLI with a compatible indoor airhandler. At that time, this unit was top of the line The outdoor unit is a two stage ramp up / ramp down system that gradually increases fan speed and increases cooling/heating needs. This unit is just 7 years old and has stopped working twice. The first time it cost us over $2,000 dollars to replace the main compressor and repair the evaporator coil. I am assuming a con repairman from a major A/C service company overcharged me for this repair, as all parts were supposed to be covered under warranty. The 2nd occurrence required a replacement of the evaporator coil, + + + a few other items..... In both instances the parts were replaced under the 10 year parts warranty. Each time the labor cost is outrageous. Costs you should not incur as a result of poor quality and workmanship. Based on my research, there are other high quality units from Japan and Korea that available here in the US. A few local companies provide full installation and maintenance service.

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Date created: 2009-08-11 Name: SVP
Years owned: 7

Satisfaction Rating:
Review:
"Absolute Garbage ---- Anything can stop a Trane"
The original a/c (4 ton, 13seer contractor grade unit ) was installed in 1984 when the house was built. This unit lasted over 18 years, when I had to find a replacement unit in Oct 2002, I thought I was purchasing a top quality unit when I selected and purchased a Trane 1800 xli unit with a compatible indoor Airhandler Unit. The outdoor unit is a two stage ramp up / ramp down system that gradually increases fan speed and increases cooling/heating needs. This unit is just 7 years old and has stopped working twice. The first time it cost us over $2000 dollars to replace the main compressor and repair the evaporator coil. I am assuming a con repairman from a major a/c service company. ovrcharged mefor this repair as all parts were supposed to be covered under warranty. The 2nd occurrance requires a replacement of the evaporatr coil, + + + other items..... In both instances the parts were replaced under the 10 year parts warranty. If you are looking for a a/c replacement look at anything other than a Trane.......

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Date created: 2009-08-08 Name: Big Dave
Years owned: 8

Satisfaction Rating:
Review:
"TRANE AIR CONDITION UNITS ARE CRAP"
The Trane unit I purchased a little over 8 years ago for $6,000 a (model ze1200) is a complete piece of junk. This thing has needed over $1200 in repairs in the last three years and it is currently broken again. It constantly stops cooling and needed everything from freon to brand a new contactor; It was repaired about three months ago. It is looking like the unit will need to be replaced but you can be sure it will NOT be a TRANE. Please anyone looking to by a TRANE will be in for a nightmare. I have now had three repair people to tell me that these unit only last 4-6 years; If anyone has one that lasted longer than count themselves lucky!

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Date created: 2009-08-05 Name: Jasmin Figueroa
Location: Downtown Miami

Satisfaction Rating:
Review:
"Crane A/C is a consumer's nightmare"
I purchased a loft in a brand new high-rise and the a/c unit is only 1.5 years old and already it has a defective compressor. I called and they basically said sorry the unit is only covered for 12 months. That is insane when some units are covered for up to 10 years! I know of owners that had defective units before they even closed on their properties. It's funny to read the comments from someone stating that this forum is just for complaints and not for happy consumers because if that consumer was experiencing problems of course they could also take the time to let other's know of the poor quality product being placed on the market by trane. Signed, Very dissatisfied consumer in Downtown Miami.

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Date created: 2009-07-31 Name: P. FILIBERTI
Years owned: 6

Satisfaction Rating:
Review:
"TRANE A/C problems"
I have a 2.5 ton 12 seer gas/pac and have required freeon re-fills & service calls and strange compressor noises & sometimes just not cooling- have been told there 's aleak in the evaporator coil and with both these 2 major components - have been advised it would be cheaper to buy a new unit!!!this all happened when unit was just 6 yrs old!ridiculous! A/c tECHS say in 2010 this type of unit will be obsolete? And we won't be able to afford reg freeon ? is this just hype to sell new units? I am disgusted!

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Date created: 2009-07-28 Name: Lois Coppola
Years owned: 1

Satisfaction Rating:
Review:
"Trane Goodman and ALL A/C units"
How many people that are really happy with thier a/c's are taking time out of thier busy day to write a good review? These reviews are all the people that have had a bad experience and are furious with the company that makes them. They get on here and write a bad review as some type of revenge against the company. I wouldnt take these reviews too seriously. Do your homework but dont base your purchase on these reviews.

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Date created: 2009-07-27 Name: M. Abbercrombie

Satisfaction Rating:
Review:
"Dumb Reviews"
I see that some of these reviewers blame Trane for the shortcomings of the installers, such as one blaming Trane for a clogged drain, and another giving an unfavorable review because a chipmunk chewed into his a-coil. Any reasonable person would know that the quality of the Trane unit has nothing to do with those situations, so apparently we cannot believe some of these ratings as they are not based upon the actual air conditoner, but based upon something else that the rater is mad about.

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