Consumer Reviews of TRANE central air conditioners

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Date created: 2009-09-08 Name: Stan Smyl
Years owned: 3

Satisfaction Rating:
Review:
"Roll of the dice"
I bought a new rooftop package unit to replace an 8 year old Rheem that was installed by the worst hvac company around, Barnett's Heating and Air of Modesto. I went with Trane and Tenny Norquist just because of my poor Barnett experience. What a difference! I've had my new Trane 3 years now and all I've ever had to do was maintain it 2x a year using Norquist's maintenance agreement. We have Trane's at work and they have been working for quite some time. a little more expensive, but at least I didn't have to worry about the quality of work, or hide my valuables whenever the service technician came to visit, like with Barnetts.

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Date created: 2009-09-06 Name: Kathleen Stephens
Years owned: 2

Satisfaction Rating:
Review:
"Our XR-13 failed after only 2 years!!!"
In August 2007 we had an xr-13 trane a/c unit installed. In August 2009 it failed after 2 years of service. It cost us $710 to have a txu Expansion Valve replaced. We're retired and this expense was definitely not appreciated. Needless to say, we are very disappointed in trane's quality... and the service we were able to receive wasn't the best either. We called the original installer (ars) who charged $99 to come out...only to tell us he couldn't diagnose the problem until the ice on the coil melted...which would cost an additional $147 for him to wait. Since it was Friday afternoon, and he really didn't want to wait, he was going to come back out monday (for an additional $99!!). We ended up having a local contractor come out on Saturday. The service technician didn't even mention a warranty, but I know parts are covered for the first 5 years. If the part is under warranty, how do we get reimbursed for the cost? Our neighbor just had their a/c unit replaced and we told them not to get a trane. They purchased a goodman which Consumer Reports also gives high marks to. Guess we'll live and learn.

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Date created: 2009-09-05 Name: Nino Ruggiero
Years owned: 6

Satisfaction Rating:
Review:
"Nino Ruggiero"
I have two Trane Air conditioner units both 6 years old one unit leaked freon and had to replace the coil cost me over $1100.00 When I looked online to get some more facts on Trane I learned that Trane is owned by Ingersoll Rand everything makes sense now when a company with a good name is bought by a bigger company more often than not they cash on the past reputation and the quality goes down as it happened with Trane.When investing a lot of money in these units they should certainly last more than six years. Oh by the way the warranty on my unit was for five years.

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Date created: 2009-08-24 Name: Yvonne
Years owned: 5

Satisfaction Rating:
Review:
"Trane is to blame"
Five years ago Trane a/c unit was installed new. Many problems...needs new compressor and two other parts (circuit board and relay?). It worked fine up until this year. This is our second call for service this season. I hope parts are readily available. I have a yearly service contract with the furnace company that installed it. I think I'm covered, but it's a huge inconvenience.

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Date created: 2009-08-21 Name: D Muecke
Location: Pittsburgh, PA
Years owned: 18

Satisfaction Rating:
Review:
"TRANE A/C"
I owned a Trane xl 1200 for 18 years now and I have never never never had any problems with it what so ever. I cooled a 2600 square foot home with it in Pittsburgh, Pa. Just recently I replaced my furnace and air with another brand but I gave my neighbor my 2 ton xl 2000 and he just loves it compared to the cheap one he had before.

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Date created: 2009-08-17 Name: Doug

Satisfaction Rating:
Review:
"Trane Installer"
As a small hvac company Only Trane is offered for product. Having installed over 30 units in 2 years there has been 0 problems and the only complaining is that they don't break down. Trane offers a 10 year warranty and stand behind their products 100%. Trane is top of the line with Lennox running second. Carrier running with amanna and goodman.

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Date created: 2009-08-12 Name: D. Lundy
Years owned: 1

Satisfaction Rating:
Review:
"Follow-up for M Abercrombie"
I purchased a new Trane system on 9/02/08 at the recommendation of McBee Heating & Air in Tulsa. When I turned on the ac this summer, my garage developed a steady stream of water running from the closet containing the unit. I called McBee & their tech came right out looked at the problem and reported "the simplest way to fix this is to run a new drain line down the garage wall and out into the garden." After inspecting the pipe and finding the dust of the past 10 months undisturbed, I did some research. I called McBee back & questioned the need for new drainage when the existing might be viable. Mr. McBee advised that the line was probably blown out with co2 at install & he "wasn’t liable for any water damage & couldn't help if a mouse or critter had clogged my drain since then." In frustration, I called my plumber. He discovered an algae plug where the pvc drain pipe meets the system. He removed it & advised that McBee’s installer reused the old pvc drain pipe from the previous system. My plumber installed new pvc pipe connected to the existing drain, which works perfectly. McBee treated me like I was an idiot. My problem was not with Trane; my problem is with the installer I purchased it from. I am disappointed because McBee installed the system for my parents and they recommended I continue to use McBee.

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Date created: 2009-08-12 Name: Louise F.
Years owned: 2

Satisfaction Rating:
Review:
"Poor quality and poor service"
I have a two year old home with a Trane air conditioner that was installed by the builder. The coil has failed twice. Trane has paid for the part, but I have had to pay for shipping, labor and freon for both failures. No response to four voice messages to the Trane distributor. Trane Corporation responded to my email and suggested purchase of an extended warranty. However, the local dealer says extended warranty is not available because the quality of the unit is so poor.

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Date created: 2009-08-11 Name: Never-Another-Trane
Years owned: 7

Satisfaction Rating:
Review:
"Absolute Garbage ---- Anything can stop a Trane"
Based on my personal observation the Trane xli design is extremely poor as the high maintenance items are not easy to access. My advice is that there are many newer high tech units with far better designs and technology for about the same price you expect to pay be a Trane.. So in summary, if you are looking for a a/c replacement look at anything other than a Trane....... read on for more details below The original A/C (4 ton, 13seer contractor grade unit) was installed in 1984 when the house was built. This unit lasted over 18 years. When I had to find a replacement in 2002, I thought I was purchasing a top quality unit when I selected and purchased a Trane 1800 XLI with a compatible indoor airhandler. At that time, this unit was top of the line The outdoor unit is a two stage ramp up / ramp down system that gradually increases fan speed and increases cooling/heating needs. This unit is just 7 years old and has stopped working twice. The first time it cost us over $2,000 dollars to replace the main compressor and repair the evaporator coil. I am assuming a con repairman from a major A/C service company overcharged me for this repair, as all parts were supposed to be covered under warranty. The 2nd occurrence required a replacement of the evaporator coil, + + + a few other items..... In both instances the parts were replaced under the 10 year parts warranty. Each time the labor cost is outrageous. Costs you should not incur as a result of poor quality and workmanship. Based on my research, there are other high quality units from Japan and Korea that available here in the US. A few local companies provide full installation and maintenance service.

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Date created: 2009-08-11 Name: SVP
Years owned: 7

Satisfaction Rating:
Review:
"Absolute Garbage ---- Anything can stop a Trane"
The original a/c (4 ton, 13seer contractor grade unit ) was installed in 1984 when the house was built. This unit lasted over 18 years, when I had to find a replacement unit in Oct 2002, I thought I was purchasing a top quality unit when I selected and purchased a Trane 1800 xli unit with a compatible indoor Airhandler Unit. The outdoor unit is a two stage ramp up / ramp down system that gradually increases fan speed and increases cooling/heating needs. This unit is just 7 years old and has stopped working twice. The first time it cost us over $2000 dollars to replace the main compressor and repair the evaporator coil. I am assuming a con repairman from a major a/c service company. ovrcharged mefor this repair as all parts were supposed to be covered under warranty. The 2nd occurrance requires a replacement of the evaporatr coil, + + + other items..... In both instances the parts were replaced under the 10 year parts warranty. If you are looking for a a/c replacement look at anything other than a Trane.......

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