Consumer Reviews of TRANE central air conditioners

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Date created: 2010-08-02 Name: LaForest

Satisfaction Rating:
Review:
"Furnace & A/C"
I agree that it seems most people only write bad reviews. I had a xl16i 4 ton heat pump installed last Fall with an xc95m modulating furnace. The entire system has worked to perfection and we have not had one issue so far. There are several Trane systems intalls in my area and everyone I talked to loves their Trane equipment. I read that they are the only company that makes their own compressor and how long they last. I think if yours is prematurely failing, you may want to look at who you had it installed. Did they evacuate the system properly? Is the system properly sized and installed? The equipment is only as good as the installer you choose. I looked for a long time Trane dealer and checked references. Everyone should!!!

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Date created: 2010-07-28 Name: Debbie

Satisfaction Rating:
Review:
"WHAT CAN TOP THIS?"
I've owned my home for 17 years. It still has the original Trane air conditioner from 1971! That makes it 39 years old. It has only needed repair once for a leaky valve. Last year, the service man told me it is still working as good as new. He did convince me that a newer model would be much more efficient so I'm shopping and comparing.

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Date created: 2010-07-24 Name: Eric Thompson

Satisfaction Rating:
Review:
"Total Junk"
Would never buy this brand again. AC fails 2-3 times per season and repairs take one week average.

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Date created: 2010-07-24 Name: C. Taylor

Satisfaction Rating:
Review:
"condenser leak"
A new Trane system less than 2 years old starts leaking. The condenser has a 10 year warranty but over 400 in labor to replace. Something must be wrong if the system fails that soon. I think the installer did something after I complained about racist remarks he was making.

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Date created: 2010-07-23 Name: Charlie H.

Satisfaction Rating:
Review:
"XL12"
I have owned a Trane system for 22 years and found that it is normally the equipment but it's installing the equipment. That goes with anyone's equipment. I have been in the field for 44 years from an installer, service tech and engineer. 99% of all problems start with the installer and installing company. Make sure you hire the best.

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Date created: 2010-07-22 Name: Mike Kennedy

Satisfaction Rating:
Review:
"14xl"
This has been the worst purchase I could have made.

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Date created: 2010-07-20 Name: Bill
Location: Northern VA

Satisfaction Rating:
Review:
"3 1/2 ton system"
3 1/2 ton system came new with the house in 1990. The ac and furnace had to do medium to medium heavy duty here in Northern Va. System lasted 18 years without a problem then the heat went out and we had to replace a control unit. Lasted another 2 years and then it stopped cooling. Decided to replace the system given it's age. Got our money's worth big time.

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Date created: 2010-07-20 Name: M. Breu

Satisfaction Rating:
Review:
"Less than 3 year old Junk"
I am a maintenance nut and take very good care of my home. I was a bit surprised when my Trane air conditioner quit working less than 3 years after it was installed. Trying to deal with Trane was akin to banging my head against the wall. They warranty their parts for 5 years but I got stuck with an $828 bill to replace the condenser. I called the customer service representative to try to get Trane to kick in for part of the labor. Instead I got a rep who could see no further than to repeat to me what I had already told him: That I had a 5 year warranty on parts but don't think I should be stuck with the full bill. A long story short, Trane's reputation for excellence is undeserved.

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Date created: 2010-07-19 Name: Frank Tucker

Satisfaction Rating:
Review:
"Frank"
5 ton Trane purchased new less than 4 years ago. Started leaking freon 18 months after installation because of defective evaporator coil which was replaced for labor cost of $1200. No leak for about 11 months. Now leaking freon again. Dealer says new evaporator coil not leaking. Obviously, Trane has freon leaking A/Cs which appear to be the most common complaint on this review.

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Date created: 2010-07-17 Name: The Smiths

Satisfaction Rating:
Review:
"don't call us, we'll call us"
Don't buy a Trane. Will be the most expensive mistake of your life. Purchased a Trane 5 years ago. We are now waiting for the 3rd compressor to be replaced. The temp has been 105 for the past 3 days, and, here we sit with no air. The local dealer said the part is on back order from the Trane manufacture. Really, so, this tells me, that this part goes out, way too often. The Trane regional rep was to call us within 24-48 hours, regarding this delay. Hum, his watch must have stopped. It's been over 100 hours. This company has got to have the worst customer relations.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.