Consumer Reviews of TRANE central air conditioners

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Date created: 2010-07-17 Name: The Smiths

Satisfaction Rating:
Review:
"don't call us, we'll call us"
Don't buy a Trane. Will be the most expensive mistake of your life. Purchased a Trane 5 years ago. We are now waiting for the 3rd compressor to be replaced. The temp has been 105 for the past 3 days, and, here we sit with no air. The local dealer said the part is on back order from the Trane manufacture. Really, so, this tells me, that this part goes out, way too often. The Trane regional rep was to call us within 24-48 hours, regarding this delay. Hum, his watch must have stopped. It's been over 100 hours. This company has got to have the worst customer relations.

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Date created: 2010-07-17 Name: The Smiths

Satisfaction Rating:
Review:
"DON'T CALL US, WE'LL CALL YOU"
Purchased the Trane 5 years ago, waiting for 3rd compressor to be replaced, have been with out air for over 3 weeks. Our local repairman, said they are still waiting for Trane to send the part. The temp has been 105 for the past 3 days. The regional rep for Trane was to call us within 24-48 hours, hum, his watch must have broke, it's been over 100 hours now. Wonder if the CEO has ever had to wait this long. If you are even thinking of buying a Trane, really, think twice and then think again. You will be making the most expensive mistake of your life.

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Date created: 2010-07-16 Name: Jim Fay

Satisfaction Rating:
Review:
"New Trane Unit not very effective"
The local sales rep/owner assured us that the largest unit would cool both floors. It doesn't and they haven't done anything about it. We have had a myriad of problems in addition to that.

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Date created: 2010-07-16 Name: JAG

Satisfaction Rating:
Review:
"JAG"
Has anyone experienced a "mold" problem with any Trane a/c unit? Mold smell &/or actual "mold" green/black on either the inside or outside of the unit? My Trane a/c unit is 4-1/2 yrs. old. During the first season, there was an extreme mold smell. National grid advised to place bleach in the pump. Subsequently, black mold accumulated on the top of the unit. When the unit was opened by another tech, some mold was found in the "pan" which was replaced. I have complained abt a mold smell every year and was given various reasons incl that the mold may be in my vents. Vents cleaned @ $300 cost - no mold! Once again, I have a very strong mold smell. There are 2 model #'s on my extended warranty & can't find either on Trane's website - taywar0011 & tud060c936k. Please post a review of any similar experiences. Thank you!

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Date created: 2010-07-06 Name: D. Link
Location: Chandler, AZ
Years owned: 2

Satisfaction Rating:
Review:
"Upset with Trane"
Posted July 6, 2010. We are in Chandler, Arizona. Temp 100+ and have been without air conditioning for the past 4 days (a two year old hv/ac Trane system). Of course, the Trane supplier was closed for the weekend. The condensor has failed. Two months ago, the fan motor died and we waited 4 days for that to be replaced because the Trane supplier isn't open on Saturdays. We were promised that today, the condensor unit would be replaced. One half hour ago, they told us that they cannot get a replacement unit until July 22nd -- 3 weeks from now. We've been told that there are 49 folks ahead of us because condensors are on back order. If that many condensers are going out, what’s the problem with a Trane?? Do not buy a Trane a/c!!! It’s now the middle of summer! We’re not the only ones overheating in Arizona! Do not buy a Trane!

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Date created: 2010-07-01 Name: B. Kerlee
Years owned: 1

Satisfaction Rating:
Review:
"TRANE XL16I & 95% FURNACE"
Installed XL16l a/c and 95% furnace in April 14, 2009. 14 trips made by the dealer to repair the air handler unit and furnace in 14 months. Never any parts on hand. 7 days after installation, no heat. Claimed had bad sensor and had to order from Dallas, TX. (80 miles away). 6 days later, part arrives. Different tech said not bad sensor, rather water drain hose had kink. June 30, 2010, air handler fan bad order, outside temp 86 degrees. Tech comes, of course, no motor nor motor module at dealership, nor another unit to rob parts from. Right, have to order from Dallas. Called this morning, July 1, 2010, no parts in Dallas, so getting parts flown in from Georgia, promised to be here tomorrow, July 2, 2010. If you buy a Trane, put in the second system for back. Disgusting, dealer does not stock parts for merchandise they sell. Looking forward for tomorrow????

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Date created: 2010-06-30 Name: D. Skinner
Years owned: 8

Satisfaction Rating:
Review:
"2 Trane Units"
The most miserable air conditioners we've ever owned. We purchased 2 new units when our house was built 8 years ago. We have had to call for service (repairs) 13 times in 8 years, including the compressor/condenser which cost us $700 in labor to replace the warrantied parts. Trane customer service could care less. They stopped taking my calls and will not respond to emails years ago. I would never ever recommend Trane to anyone. We have to have a repair(s) done every year to the tune of at least $300 or more.

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Date created: 2010-06-24 Name: Disatisfied in New Jersey
Years owned: 4

Satisfaction Rating:
Review:
"Customer"
My husband and I have researched other companies but felt that Trane was the best solution to purchase a new heating and air conditioning system. This included reducting and putting in a new thermostat. We live in an "l" shape rancher built on a concrete slab. When the temperature outside goes above 97 degrees and above, the house never is cooled below 80 degrees; and the same goes for the winter time of the house being too cold. We had the installers come out on several occasions and it always came down to the same answer how "hot" or how "cold" outside will determine how the temperature inside our house will be. I am very dissatisfied with the installation that was made in our attic as we were adviced. I would not recommend Trane to another person!!!

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Date created: 2010-06-22 Name: Joe
Years owned: 2

Satisfaction Rating:
Review:
"Trane HVAC not vey reliable"
I as well had the txv fail, the part to no avail is covered under the warranty. Trane does not cover the labor which the estimate stands at $933.00 which was quite surprising. Check with different manufacturers before you install and consider a home warranty that covers all appliances.

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Date created: 2010-06-18 Name: Mark
Years owned: 1

Satisfaction Rating:
Review:
"Buy elsewhere"
Two months after putting in a new unit and we lost the compressor. What a joke! We had our old unit for 15 years and no problems. Let the Trane go by and purchase another unit. Don't make the same mistake we did.

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