Consumer Reviews of TRANE central air conditioners

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Date created: 2011-06-21 Name: S. Simmons
Location: Wilmington, NC

Satisfaction Rating:
Review:
"Need replacement part VAL 9555"
Our under warranty Trane unit needs the coil replaced which is in stock but the expansion valve is on backorder. Currently there is a 3-week wait. If you agree to pay an additional $50 (allegedly for freight) you are placed on a waiting list. If not, you will wait 6 weeks for this part. I live in the South and this, in my opinion, is very poor planning on Trane's part. Our other unit, which is not a Trane, is over 22 years old. Luckily, it is still reliable but when the day arrives it needs to be replaced, it will definitely not be a Trane! I spoke with Trane Consumer Services and am presently waiting for a supervisor to return my call. DO NOT PURCHASE A TRANE UNIT!!!

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Date created: 2011-06-21 Name: D. Graham
Location: Dallas, TX
Years owned: 10

Satisfaction Rating:
Review:
"Never a problem"
10 years w/o a single issue. Installed the XL16i here in Dallas. It gets very hot and humid and this system never has a problem keeping the house cool.

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Date created: 2011-06-20 Name: E. Calonius
Location: Charleston, SC
Years owned: 5

Satisfaction Rating:
Review:
"Dissatisfied with Trane"
We put in a variable speed Trane a/c about five years ago. Despite all our efforts, we cannot get it to work in sync with the thermostat: We set the thermostat to a certain temperature, but the unit doesn't cool to that temperature. We've tried putting in a new thermostat, etc. Also the company that installed the unit (ARS) screwed up several times in the installation. At one point they installed the blower in upside down. It forced air into the intake ducts and blew dust all over the house!

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Date created: 2011-06-20 Name: Chuck R.
Years owned: 10

Satisfaction Rating:
Review:
"5 Ton XR15"
5 ton system came new with the house in 1990. The ac has to do heavy duty here in North Carolina. System is 10 tears old without a problem. Got our money's worth big time.

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Date created: 2011-06-17 Name: Stephanie Angelos
Location: Kenmore, WA

Satisfaction Rating:
Review:
"Avoid Trane - Unreliable Poor Quality"
Our "top of the line" system had to be repaired within the first year. Though Trane did not warranty the labor, the dealer fixed it for free. Now the system is six yrs old and we are putting another $1,500 repair into it. The cooling coil leaked. The coil itself is covered but not the labor. The leaking coil also caused the TXP valve to fail, which alone is a $1,200 repair. This has been a very unreliable system and we would not buy Trane if given the chance to do over. We will be building a new home and Trane will NOT be in it. They are over priced, especially for the poor quality. We live in Seattle, so it's not like this system gets over used. Our system gets used 3-4 months out of the year and seldom for an entire 24 hr day. Also, the part was suppose to take 5 days to arrive and that was two weeks ago. Save yourself some money and frustration and buy another brand. AVOID TRANE

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Date created: 2011-06-17 Name: Christine
Location: San Jose, CA
Years owned: 7

Satisfaction Rating:
Review:
"Service like no other"
Bought a Trane 8 eight years ago. After three years the compressor went. Was very upset, but the service company and Trane covered the replacement at no charge. Even labor and recharging. That's the only issue I've ever had in eight years and it was handled professionally and with no hassle.

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Date created: 2011-06-17 Name: Chris
Location: AZ
Years owned: 8

Satisfaction Rating:
Review:
"Nothing stops my Trane"
Eight yeats - hail storms, 100+ temps for weeks straight, kids leaving the doors open, etc...its just keeps running like its brand new. Very happy. Its beyond me how people have issiue with this product, unless they hit the bad karma lottery.

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Date created: 2011-06-17 Name: Nate
Years owned: 10

Satisfaction Rating:
Review:
"Greta Product"
No problems, does what it says it will do. Quality and performance is top rate.

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Date created: 2011-06-16 Location: Columbus, OH

Satisfaction Rating:
Review:
"Nothing does run like a TRANE"
I had to replace the central ac unit on a reo home I recently purchased, and after some shopping around for prices I decided on a Trane. Granted, some of the commercials and jingles "nothing runs like a Trane" might have been in my head, but in the end it came down to price and I went with the xb14. I loved the price, and I really loved the installation. Easy to do, simple tools and great instructions had it up and running in a few hours (I'm not the most hands-on, so I'm sure others would have it up faster). What I like about it is the cooling and energy costs. I expected my electric bill to jump and while it went up some in the early going, once I got through the break-in period, it leveled off at less than what a neighbor spends monthly on a similarly sized home. What I don't like is the noise. It's mounted right outside a living room window (standard protocol lately on homes built in the last 15 years) and it is LOUD. The droning can be annoying when trying to watch a movie, but luckily it is far enough away from the master bedroom not to interfere with sleeping. I would buy this brand again (hopefully not for at least 10 years or more as this was around $7500 to purchase) and recommend to a friend as all AC units have an element of noise to them. All in all, a great purchase at the time with over a year of service to prove it was the right choice.

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Date created: 2011-06-16 Location: New Castle Delaware

Satisfaction Rating:
Review:
"Review of central air comfort and cost"
I would like to share my opinon with respect to the Trane XE1000 central air conditioner unit. I have owned this unit for two years and must say that I am very satisfied with both the installation and purchase cost as well as it's comfort and operational cost. Outside of the cost factor I most appreciate it's quietness and ability to keep all rooms at the same comfort level. There is no transition of temperature from one room to the next. Perhaps the only feature I am not totally happy with is the thermostat. It comes with a basic unit where on second thought I would possibly ask for at additional cost for a more modern style. I not only would reccomend this unit to a friend I already have and their reports back to me are equally positive. I would have no hesitation purchasing this unit again or any of Trane's products. I have never needed to make a repair however I feel should that be needed parts would be available and labor would be reasonable by one of Trane's many qualified service people. You not only can see the quality, you can feel it in your daily living.

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