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Consumer Reviews of TRANE Air Conditioners

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Number of Reviews: 24
Average Rating: 2 out of 5

The opinions expressed in these reviews are the opinions of consumers that visited FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.

Review your TRANE Air Conditioner

Date created: 2008-11-19 Name: gene
Location: Daphne,Al
Years owned: 5

Satisfaction Rating:

Very Unsatisfied Somewhat Unsatisfied Neutral Somewhat Satisfied Very Satisfied

Review:
I had a trane 12 seer installed new when I built my house. The evaporater coil has failed four times in this time period. Trane rep says it is the environment of the house causing the failures. I asked the rep to mail me a copy of the failure reports, says he don't have any. this is getting expensive. I need help.

Date created: 2008-11-18 Name: D Griff
Location: South, FL

Satisfaction Rating:

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Review:
I am a contractor in Florida. Unlike the other contractor review, we find Trane units to be the most expensive to repair with the most defective coils. I have had to change approximately 12 warranty Trane coils this year. No house or unit was over 2-3 years old. Two of those are again defective. Trane is honoring the warrantied parts, but leaving the contractors and homeowners holding the bag for these defective parts.

Date created: 2008-11-15 Name: D. Antony
Location: TN
Years owned: 28

Satisfaction Rating:

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Review:
I've been a contractor in the business over 28 years. Trane/American Standard is some of the best equipment out there. That being said any equipment will work properly when the application and installation is done properly. I would say most problems are from poor installation especially multiple and re-occurring problems. Of course you always have the dishonest-make a killing every time you show up types that give us all a bad name. The equipment is all the same in theoretical functions, I just find the Trane/Am Std better in quality and consistency. They also have some of the best technical assistance in the business in my experience. Contractors that can't solve issues are not willing too loose time and money to make the customer satisfied. That's why they have to pay for large adds in the phone book for new business. Their repeat business is nil. My philosophy is do a good job and the money will follow, most have it backwards. I guess that�s why I don't have to advertise and I haven't taken any new customers in a few years

Date created: 2008-11-05 Name: Diane
Years owned: 7

Satisfaction Rating:

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Review:
This unit has been a lemon!! On May 2, 2002 we had a Trane Heating & Air Heat Pump installed, and on Nov. 4, 2008 we get the news that our third (3rd) compressor is shot! I have invoices totaling over $2,500.00 in repairs for the past 7 1/2 years on this unit after the initial cost of $3,200.00. What a piece of junk!! I would love to pick up this unit and dump it on Trane's doorstep. This is a true and honest statement. Can you possibly comprehend having 4 compressors in 7 1/2 years on a Trane unit?

Date created: 2008-10-02 Name: GGreen
Location: Scottsdale, AZ
Years owned: 8

Satisfaction Rating:

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Review:
My Trane xl1800 2-stage air conditioner never worked right. They replaced both compressors at 3 months old but still no good. The small compressor runs until it goes into overheat and then the large compressor shuts down along with it. Breaks down once a month average since it was brand new. I had VP's crawling through my attic saying the installation was good. Trane quality control on-site saying it works as designed. This unit is a nightmare. $8000 installed. The math: 7 cooling- months a year for 8 years. That's $143 per month before paying the electricity bill and the repairman. High efficiency? Not!

Date created: 2008-09-14 Name: Lois B. Yates
Location: exit 5 NJ
Years owned: 2

Satisfaction Rating:

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Review:
I have not had A/C since before Memorial Day 2008. The entire summer has been spent trying to fix this 19 Seer, 5 ton unit. It will not cool below 80 degrees and my electric bill was $828 for the 2 weeks. I had it on to see if it would finally work. Trane does not return calls and could care less. The cheap builders unit cooled at less money for 16 years and this over priced piece of junk is worthless. I am going to sue.

Date created: 2008-09-12 Name: Wendy Weiss
Location: Combine, Texas
Years owned: 6

Satisfaction Rating:

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Review:
This house is only 8 years old and I have never had a seconds worth of trouble with an air conditioning compressor until I purchased this house 6 years ago with a Trane outside unit. All of my other houses had Carrier. I am very disgusted that I am faced with replacing the air compressor. First it was contactors, $400.00, next it was replace the fan motor $700.00 and still makes a horrible noise now they tell me it must be the air compressor. The technician said he could put new compressor in and estimates $2,600.00 not including labor. It is also leaking from an outside drain so my very expensive contractor gave me a name of a person at Trane because my unit was under 10 years old but naturally the compessor is out of warranty. He thought they could work with me on covering the Compressor since Trane is suppose to be the best will of course not no help at all and could care less so I am faced with spending more on this Trane air conditioning system than I have ever spent on all previous houses. Never again will I own or recommend Trane.

Date created: 2008-09-09 Name: James Griffin
Location: Willis, Texas
Years owned: 7

Satisfaction Rating:

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Review:
This is my eight house to own since I was 22 years old and now I am 60. I have never had a seconds worth of trouble with an air conditioning compressor until I purchased this house with a Trane outside unit. All of my other houses had Carrier. I am very disgusted that I am faced with replacing the air compressor. First it was contactors, $198.00, next it was the fan motor $541.00 and now the air compressor is making a terrible sound. I called the technician out and he said he could put on the unit what he called a "air compressor saver" another $216.00. He estimates the new compressor to be in the area of $2,600.00 including labor. I have and will be faced with spending more on this Trane air conditioning system than I have ever spent on all previous houses. Never again will I own or recommend Trane.

Date created: 2008-08-29 Name: Walter Chamberlain
Location: Texas

Satisfaction Rating:

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Review:
Had this over priced unit for 6 years and the compressor crashed. Never again.

Date created: 2008-08-22 Name: N. Eden
Location: Scottsdale, AZ
Years owned: 1

Satisfaction Rating:

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Review:
Horrible! Started having problems 1 month after we bought 2 new units for our house and had them installed at the same time. We've had nothing but problems with both units. Wish we had not chosen Trane and can't believe how much we paid and how many service calls we've had on both units.

Date created: 2008-07-30 Name: Buttercatz
Location: Corona, CA
Years owned: 3

Satisfaction Rating:

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Review:
Do not buy a Trane. All the ratings are bs. I am a landlord that has dealt with numerous products over the past 20 years. The Trane system I bought broke down (dumping water on electronic components) within 3 years. Go with Rheem or anybody else. I've bought virtual no name units that have lasted longer. They do not honor their manufacturers or extended warranty either. I had to pay for all new parts. They stated that the unit was not under normal use (bs) and that the specific parts were not covered by the warranty (bs). Useless.

Date created: 2008-07-24 Name: PEGGY MURPHY
Location: THE WOODLANDS, TX
Years owned: 6

Satisfaction Rating:

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Review:
SIX YEARS AGO AFTER RESEARCHING A/C UNITS EVERYONE SAID TRANE. SO I HAD ONE INSTALLED. I REALLY FIGURED SINCE THE CARRIER I HAD REPLACED AFTER 30 YEARS OF GREAT SERVICE, A TRANE WOULD LAST AT LEAST 20 OR MORE. HA, SEARS JUST LEFT AND SAID THE CONDENSER NEEDS TO BE REPLACED AND THE OUTSIDE UNIT WILL NEED TO BE REPLACED BY NEXT YR. SO WHAT IS UP WITH THIS. I AM SO TICKED OFF AFTER EVERYTHING TRANE CLAIMS TO BE. THEY ARE JUST HOGWASH. I WILL NEVER RECOMMEND A TRANE (EXCEPT TO GET OUT OF TOWN) AGAIN. I WOULD LIKE TO RIP IT OUT AND DUMP IT IN THE MANUFACTURES FRONT LAWN.

Date created: 2008-06-21 Name: Joseph Spenner
Location: Tucson, AZ
Years owned: 1

Satisfaction Rating:

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Review:
Last May, my Carrier A/C failed. Turns out I needed to replace the A/C as well as the furnace. I purchased a Trane XL19i A/C unit for outside, and a XV80i furnace for inside. Everything has been working great. However, I recently discovered packrats living in the outdoor unit. To my astonishment, there is a huge opening where the cables/tubes connect the unit to the house. My old Carrier didn't have such an obvious design flaw. I suspect any animal smaller than a cat could take residence inside the A/C unit. The packrats did some damage, but nothing too severe. Keep in mind that damage due to a packrat would probably not be covered under warranty since no components failed. Instead, you'd be charged and advised to get an exterminator to fix the design flaw. I promptly patched the hole with some screen and spoke with my local dealer. I was surprised how unconcerned they were with this issue. They really didn't care, and recommended I find an exterminator. If you buy a Trane, patch the giant hole!

Date created: 2008-06-09 Name: Q. Ren
Location: Greensboro, NC
Years owned: 1

Satisfaction Rating:

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Review:
I have two air conditioners and one heat pump. There is just one air conditioner working. Heat pump and another air conditioner didn't work. Called serviceman a few times but they can't fix them. The company also didn't replace them.

Date created: 2008-06-05 Name: J. Meadows
Years owned: 21

Satisfaction Rating:

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Review:
This Trane unit has never let me down. I have never had a service call in 21 years. The only thing that I have had to replace is the starting capacitors on the condensing unit once or maybe twice in 21 years.

Date created: 2008-05-29 Name: C. Morrison
Location: Lake Forest, CA
Years owned: 7

Satisfaction Rating:

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Review:
I purchased a Trane 3-Ton 14 seer Central A/C and Heating System 7 Years ago. I noticed last summer that the unit was taking longer to cool and thought I should have it serviced for Freon before Summer kicked in. I�m in Southern California. What I found was that the unit was leaking from a small pin hole on top of one of the aluminum condenser lines at the access door. There is no corrosion present and the leak was undetectable visually. The trained service technician called Trane who told him to "braze" the hole closed. Since brazing/welding aluminum tubing is extremely difficult and tends to fail I decided to terminate my air conditioners relationship. The Furnace, a se 80 is still operating flawlessly!

Date created: 2008-05-27 Name: Chris
Location: Austin, TX
Years owned: 22

Satisfaction Rating:

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Review:
The builder put a Trane system in my Texas home. I had to replace the outdoor fan and igniter for the pilot light indoors, but other than that it's run ok. I can't complain about getting over 20 years out of a unit.

Date created: 2008-04-03 Name: D.Brill
Years owned: 21

Satisfaction Rating:

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Review:
I am about to replace my TraneXL80 gas furnace and air conditioner. The unit was purchased in 1987. The compressor failed the 1st year and was replaced without charge. During the course of the last 20 years the air conditoner had to be tweaked a couple of times and the furnace needed to have about $600 worth of work.

Date created: 2008-02-20 Name: Steve Z.
Location: New York City
Years owned: 11

Satisfaction Rating:

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Review:
I have a trane xl 1200 condenser matched with a trane forced air furnace both installed new the first year in the house.It has worked very well over the years and just developed a leak in the system that i needed to have it recharged twice during the season. The unit has served me well up to this point and doesn't owe me anything.I wouldn't expect to get more that 10-12 years from a unit,they aren't designed to last forever.I would have no problem replacing with another trane,but i am changing the dry forced air heat with radiant.

Date created: 2008-02-11 Name: Matthew Wolfe
Location: Melbourne Beach, FL

Satisfaction Rating:

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We just had a complete system put in. Paid $8,800 for it, and our electric bill dropped from around 400-475 per month during the summer, to around 120 per month. In about 4 years, this unit will have paid for itself. We have the XL19I for almost a year now, and have not had a single problem with it. I love my Trane. Plus, the warranty is great! We live 10 seconds from the beach, and it will last alot longer than out last unit, which was a Carrier. That lasted a while 4 years. Money down the drain. POS.

Date created: 2007-09-27 Name: Justin
Location: Dallas Texas
Years owned: 4

Satisfaction Rating:

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Review:
I have a XL19i and have had 15 service calls on this thing. They have replaced the condinser, two evaporator cores, dryer, and now they are going to replace all three start caps for the compresors and the fan. It has never shown much of a difference in my electric bill, probley becuase it has had so many problems it has never had a chnce to run efficiently.

Date created: 2007-09-12 Name: Lisa Carter
Location: Ohio
Years owned: 1

Satisfaction Rating:

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Review:
I had a brand new Trane 10 Seer AC installed on July 12th 2006. On Sept 11th 2007 the compressor quit running and per the serviceman needs to be replaced. This AC is 14 months old and will cost me 685.00 in labor charges to repair. (Under warranty for parts only). This is poor quality if I've ever seen it. Choose a different brand.

Date created: 2006-12-08 Name: Bobby Spears
Location: Boca Raton, Fl.
Years owned: 1

Satisfaction Rating:

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Review:
I bought a new 5 ton unit form Air-Ref. Co. in June 2006. I have had a total of three complete installs with a new unit put in on the third install. All three times your unit has condensated continuously on all four sides. The installer will or can not fix the problem. I called the Customer Service number and was told to get in touch with my local area rep. I did and was told by him to get back in touch with my installer. I paid 5K for this system, all I want is for it to work right. I can't believe that if a customer has a problem with an installer, he is left on his own. What if the installer goes out of business or dies, what good is my warranty. I called Customer Service again today and was told to call in another company and find out what the problem is. The installer has been to my house twelve times, Palm Beach inspectors have failed the install due to excessive condensation and Costomer service says it is up to the local rep.: if he wants to do a house inspection and to call another company, because it sounds like an installer problem. At this point, if I call another company it will be Carrier or Rudd or anybody that will actually help me. I've been a property manager for eleven years at condo's on the beach, if anybody asks, I tell them to by Train or American Standard. I've tod them this because under ocean conditions your units last twice as long with fewer repairs. Now I upgrade my own 4 ton Rudd to a 5 ton Trane and get hosed. I still think you make the best system but your HELP LINE SUCKS. Over the years I have personelly sold a lot of Tranes and now to get my problem fixed to looks like I have to have to go to your competors, and get a new company to sell me another unit. Thanks for all the HELP!

Date created: 2006-09-28 Name: Stanley L. Krasulak
Location: Palm Beach Gardens, Fl
Years owned: 1

Satisfaction Rating:

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