Consumer Reviews of TEMPSTAR central air conditioners

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Date created: 2013-05-23 Name: Trei t
Location: Traverlers rest sc

Satisfaction Rating:
Review:
"Completely Leaked All Freon in Two Yrs. Hole in Reverse Valve"
In two years a new unit leaked all freon out thru a hole that all the repair companies said had to have been there when it left the factory. Warranty under no circumstances cover any labor or freon even if the cause was the factory's fault! Warranty is a joke, the company is an even bigger joke! I have been on the phone with them for days! You can't talk to anyone in charge unless you do a write letter to a P.O. Box! I was hung up on because I was told they couldn't do anymore in the customer service number. The company said they would call the repair company that came out but they didn't called the installers who had no idea who looked at it. So I called back again and told them you aren't calling the right person but since you don't get to talk to anyone in charge, the person just takes down a note and the company does the same thing again! It's pointless to try and work with them. Don't buy their product it will be the biggest mistake.

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Date created: 2013-01-25 Name: J. Malik
Location: Houston, TX

Satisfaction Rating:
Review:
"Compressor AWFUL"
Died at less then four years old. Leaking freon, warranty a joke, had to pay almost $400 to recharge, leaked again within four days. The 10k btu Delonghi portable used air conditioner that I bought at an auction to cool the living room when this sad excuse of a compressor died is more reliable and of better, only paid $95 for it. Stay far away from this manufacturer. Buyer beware!

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Date created: 2013-01-14 Name: M gray
Location: chester sc

Satisfaction Rating:
Review:
"tempstar review"
8.5 years old and they recommend me buy a new one after $1500 in repair bills this year alone---needless to say I'd have to be a complete idiot to buy a new one- industry average is 10-15 years and this one reached 8. sorry piece of junk! And the contractor for it here in sc is beyond unprofessional- mad that I asked for my spring maintenance fee back since obviously that didn't help the longevity of this piece of junk. He told me to find a new ac repair person...........ha! Gladly

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Date created: 2013-01-10 Name: Steve Clouthier
Location: Spring Hill Florida

Satisfaction Rating:
Review:
"Tempstar is horrific"
I cannot believe that Carrier would be involved with TempStar products. It is the worst AC/heating unit available. In less than 12 months, I am on my 4th repair totaling now $2000.00 This is ridiculously shameful for this company to put out a product like this without helping end user with partial labor costs. Parts under warranty but will it break again in 3 months..probably. I am a single income home of 5 people, 3 of which are kids. one of them is autistic so Mom cannot have a job since she has to be available for her autistic son. I am not looking for a handout but more of negoitiated labor fees reduced. However ICP/tempstar was unmoved and didnt care that thier product has broken down so much. This unit isnt even 7 years old yet. Again shame on Tempstar & Carrier.

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Date created: 2012-08-25 Name: B B
Location: Overland Park, KS

Satisfaction Rating:
Review:
"Coil defective -- mfr flaw"
Less than 3 years with my new TempStar ac, the coil is bad. The company we purchased this through no longer sells TempStar due to the huge number of failures. The part only is under warranty, but installation will still cost nearly $1000 and labor is not covered. This is after a $300 repair bill to fill it up with freon. Carrier may replace the part, but is doing nothing about covering labor in replacing their defective coil.

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Date created: 2012-08-03 Name: Greg fuher
Location: Minnesota

Satisfaction Rating:
Review:
"AC and Furnace broke in less than 5 years"
Ac had to be replaced after 6 years, the furnace has required repair. These products are not worth any price.

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Date created: 2012-07-15 Name: R Fear
Location: Belle Vernon,Pa

Satisfaction Rating:
Review:
"Compressor"
I had trouble within 2 yrs of purchase When compressor shuts off it bangs I guess the contractor doesn't want to fix it cause he says he can't hear it But I do and the neighbors do too. Been banging for 2 yrs now -- but it works. Still makes me mad.

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Date created: 2012-07-08 Name: Melting
Location: Cincinnati, OH

Satisfaction Rating:
Review:
"2 months old and useless"
We are in a brand new house (2 months), in the middle of a heat wave, and our tempstar unit has been broken for 3 weeks. Until now the service company (Del Monde - Cincinnati) has been coming to recharge the freon. Today the service man calls to tell me that he can no longer charge it up, that the leak is too big. oh! Why not fix the leak and take less than 3 weeks to do it! I would never, never recommend tempstar to anyone. Our neighbor's unit is also leaking (hers is a year old).

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Date created: 2011-08-26 Name: Joe Frank
Location: Matthews NC
Years owned: 1

Satisfaction Rating:
Review:
"Expansion valves stink"
I trusted the name Tempstar/Carrier, but not anymore. I live in Charlotte North Carolina and summers are hot. My new ac system has failed 4 times in 1 year all due to the same issue. EXPANSION Valve STINKS. Each time my wife and I are living in swelter for over a week until a new valve arrives. Yesterday I came home from work and my wife was physically sick with her head in the freezer. I contacted our contractor and he assured me that the new (4th new valve) will arrive today and we will have ac by the weekend. Another miserable week. Thanks Tempstar. How long until this valve fails and we're in the freezer again?

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Date created: 2011-07-30 Name: D. Soper
Location: Lexington, SC
Years owned: 9

Satisfaction Rating:
Review:
"Condenser Coil Leaks"
I have had the condenser coil replaced 4 times due to leaks! Everything else in the system has been good, but their condenser coils are horrible!

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