Consumer Reviews of SEARS central air conditioners

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Date created: 2012-06-02 Name: jj long
Location: Nyack, NY

Satisfaction Rating:
Review:
"Sears Sales tactics"
I would classify Sears sales process as a "Dog and pony" show. Sales people come in and spend an hour running power-point slides preparing you for a sticker shock. You will get to learn history of Sears and what makes them so great. Of course this greatness will come with a price tag that is typically 20-30% higher than one would expect. At the end they will try to sweeten a deal by one time $500 offer which is good for today only. Finally I was told by salesman 'Sears is not for everyone', whatever that means. Save your time and money, Find a reputable hvac service company and you will certainly do better.

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Date created: 2012-05-30 Name: Paul Ater
Location: Redwood City, CA

Satisfaction Rating:
Review:
"Rip Off"
I just want to comment on the sales process of a home-installation for an air-conditioning system by Sears. Sears basically gets to your home first by responding almost instantaneously when you contact them. They set up an appointment quickly, and then come to your house and tell you this is the best deal you're going to get because they know what all the installers charge. If you accept their offer, you get a $500+ credit. If you don't it's gone forever. Don't buy into this sales pitch! They are basically keeping you from contacting other contractors that will do the job for considerably less. We received an offer of $5,900 for a job that Sears offered to us at $7,200. Our installer is from a company that is the oldest and perhaps the most dependable in our area. When he did our estimate, he actually looked at every room and climbed around our attic taking measurements of everything he needed to give us a good estimate. Sears did none of that. He simply looked up what a/c unit we needed and then pulled an estimate from that. Another sad thing about Sears is that as far as I know they contract out their work to independent installers. Which means they simply take a cut as a middle- man which is probably why they charge so much and come in so aggressively with their sales pitches. So if you're considering contacting Sears, at the very least have an estimate done by another company first so you have something to compare it with. But my advice is to stay clear of them. All they do is try to sell you the Sears name at way too high of a price.

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Date created: 2012-05-23 Name: Nikko K.
Location: Ft. Lauderdale, FL
Years owned: 4

Satisfaction Rating:
Review:
"The worst"
Buy Sears if you want to replace your Central ac unit before 5 years. It was efficient alright but a piece of junk through and through! The Air handler inside always leaked water. I let the annual rip off maintenance go this year ($700 per year) because within five years I could almost purchase a new central ac. With in two months, The coils corroded in the air handler and is essentially un-repairable. Dump Sears, most of the stores are closing anyway and (Sears) will disappear with in 5 years. I am replacing the central a/c with another vendor and brand.

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Date created: 2012-04-16 Name: Valerie
Location: Copperas Cove, TX
Years owned: 2

Satisfaction Rating:
Review:
"Will NEVER do business with SEARS again"
We were lied to by the Sears salemen to begin with. They told us we would get a system that required very little maintenance and would clean our air better, and we could control the temp while we were away on vacation through the computer because the thermostat would have an sd card. When the contractor came out to install it, he said no such thing exists. That same summer our a/c started leaking water underneath. a tech came out and said we needed to clean it out by putting clr in the drain because it was probably backing up. We did that and it still leaked. He came out a couple more times and didn't seem to know a whole heck of a lot about the system. Then when winter came the heat wasn't putting out heat. So the guy came out 3 times before finally replacing the thermostat. Then we asked again about what if the a/c started leaking again? He said to call Sears and tell them the unit was not working at all. Otherwise Sears wouldn't do anything. We called and the guy came out again and said that he didn't know why it was leaking so the original installers had to come back out and reinstall it. It is now 2 yrs later and we've been waiting for 2 weeks and have been stood up 3 times and nobody has come to look at or fix our problem. We've just about every department Sears has and get the run around every time. Now we were promised the contractor would come out today and that we were the first call. It is now 2:39 pm and the contractor called at the time he was supposed to show up supposedly and said his kid has a baseball game and he won't be able to make it. this is crap!!!! We are soooo pissed that we want them to rip out the stupid thing and give us our money back. We've been through so much crap with this system that our next step is a lawsuit!!!

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Date created: 2012-03-25 Name: Ben Hernandez
Location: Midland, Texas
Years owned: 1

Satisfaction Rating:
Review:
"Sucky Service, Project Cordintor"
The unit would be ok if the contractors that Sears hire would take pride in there work. The first contractors that came out were messy and Dumb. When they first installed a month went by and then it stopped cooling, they came out and repaired their sorry weld job. When the weather changed the heater did not work so I personally called the contractors back and the crew chief said he does know why it was not working, so the project coordinator " " sends some one else . Now the New contractor comes out and kicks butt in five mins. Now the unit won't cool again. I called the project coordinator not to send the first guys but send the second back out which he took his time but did. Well they found that the coil is the problem , has leaked out from the new coil that was poorly installed from the first contractors. Since I have a warranty I called the project coordinator which he never returned my phone calls till this day. "what service- Huh?!!!" After numourus calls to the service center I am finally getting the service my family deserves from the second set of contractors . The west Texas coordinator for Sears really stinks and probably is dealing with some kind of issues. I wish that Sears had their own people to do the service and warranty work instead of hiring contractors cause you never know what your going to get.

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Date created: 2011-08-12 Name: H. Helman
Location: Sacramento, CA
Years owned: 2

Satisfaction Rating:
Review:
"They put the CUSS is customer service"
I scheduled to have a Sears hvac Pro come to our house for an inspection to determine why our ac unit wasn't working. I scheduled a visit between 8-12 in the morning and had my mother come over to help with the baby so I could assist him if needed. He never showed up or even called for the whole 4 hours! We went to the park to get some fresh air and returned to find a "Sorry I missed you" tag on the door, timestamped 12:20. I decided to not go with Sears and called a different company. The next morning I am in the middle of nursing my baby and get a phone call from the Sears guy saying he is en route to my house?! I told him to forget it, I did not request with Sears for him to return so why was he just randomly showing up at my house? He had no answer and I hung up. If I cannot even get someone from Sears at my house in a professional manner, I can just imagine what kind of job they'd do. Ugh!

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Date created: 2011-05-30 Name: Joe
Location: Peabody, MA

Satisfaction Rating:
Review:
"Nightmare"
Sears installed mis-matched coil and air handlers as they apparently under bid the cost of the central ac system for my house, then couldn't fit the correct size unit in my attic. Without telling me, they installed mismatched (4 ton coil; 3.5 ton air handler); later installed freeze stat switch when system wouldn't work; needed visit from the electrical inspector to find out what they had been up to. Paid for system and extended warranty which was never honored. They walked away from train wreck. Needs to be completely replaced.

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Date created: 2011-02-22 Name: Carol Heckelmann
Location: Lakewood, NJ

Satisfaction Rating:
Review:
"SLOPPY TECHNICIANS"
After finally installing my AC unit and other equipment up to code in my utility room, the installers left the room filthy. There was black soot all over the room and pieces of materials left by installers. Installers also walked through my house and left black soot on my carpets and in my bathroom. Didn't even bother to try to clean up. Never again will I use Sears or their installers.

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Date created: 2010-11-27 Name: Kim
Location: Atlanta, GA

Satisfaction Rating:
Review:
"Will not trust Sears name again"
We purchased a very nice and expensive Sears central AC unit since we trusted the Sears name versus other companies. It cost more but we thought we were purchasing a guarantee with the Sears name. About 3 months after the install, our new AC unit caused water to back up into our air ducts and part of our CEILING COLLAPSED! We had water damage and had to replace carpeting, hardwood, the ceiling, lighting,and the chandelier. We were out of our home for 2 months while they attempted to put it back into its original condition. It has now been over a year since the incident and we are still trying to have someone take responsibility for the AC unit malfunction. Sears blames the installer (by the way, Sears contracts their AC installation to outside contractors so Sears does not take responsibility for their work!!! What is the difference between installing through Sears if they do not even do the work? We might as well install through another company then!) and the installer of course does not take responsibility. So no one is paying for the incident. We have had to deal with this ourselves. Unbelievable. We are extremely disappointed with the way Sears handled this and will NEVER purchase a Sears item again. No wonder the company is not doing well anymore. We cannot trust the Sears name if they do not take responsibility for their product or work.

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Date created: 2010-08-24 Name: G. Wise
Location: columbia, sc

Satisfaction Rating:
Review:
"Please protect your self."
I have had my unit not even two years and have had constant problems. Sears will not stand by there work.

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