Consumer Reviews of RUUD central air conditioners

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Date created: 2010-06-09 Name: Shelia Hilvers
Years owned: 8

Satisfaction Rating:
Review:
"Stuck !!! in a Rudd"
For the last 3 yrs. out of 8 yrs, we have had the welds rewelded, coolant leak . Well, said very common??? We have two units. Yes, you have to replace both not one as the coolant does not go into the old unit when buying a new one. Think there's a recall on these???

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Date created: 2010-05-04 Name: Gary James
Years owned: 1

Satisfaction Rating:
Review:
""Buyer Beware" RUUD ultra"
I purchased an 18 plus seer Ruud Ultra system from ecm h/c in South Florida eight months ago. After 2 weeks, I came home to a hot house. The ecm technician came out and said the thermostat was bad. Two weeks later, the same thing happened. a message scrolled on the thermostat telling me to check ac and call for service. Technicians returned a few more times and in December removed and replaced the entire coil and additional sensors. After the coldest winter in Florida's recent history, I turned the unit back on to receive the same message. ecm returns and tells me the unit is experiencing a high voltage problem to call the power company and electrician. After having the power company and a master electrician check my power, they determined the power to my house was fine. ecm tells me Ruud says the unit is fine and their salesman who had at one time told me how patient I was will not answer or return my recent calls regarding this piece of junk. So much for the ecm no lemon policy. It seems that the manufacturer will not take responsibility and the dealer wants to dance around the subject while there was no problem cashing my check when the unit was purchased. I now have no trust whatever in both the manufacturer or the dealer.

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Date created: 2010-04-04 Name: Jim Sheridan
Years owned: 7

Satisfaction Rating:
Review:
"Ruud HVAC"
After 7 years, I have to replace my whole unit. I was told by the original installer that I have a leak in the compressor and leaks in the inside coil unit. Total cost $1600. The year before, I spent $600 to replace 2 parts in the compressor. The installer dyes left me high and dry by saying they could not help me but they would sell me a new one. I am very disappointed at the poor service and equipment Ruud sold me. I still have it so if you want to check out my complaint, plus the bill from last year. Why don't you stand by your product?

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Date created: 2010-02-15 Name: Dr. Shem K. Akyea
Years owned: 2

Satisfaction Rating:
Review:
"CONSTANT REPAIRS"
Purchased unit model uand/048jaz of the Ruud Achievers Series in November 2008 through a company by the name Frontier AC & Heating. The first unit installed had to be replaced last summer because it kept shutting off and blowing hot air during the summer of 2009. The unit was defective and simply did not work. The current unit, an exchange since the summer of 2009 worked well until 2 weeks ago. We have since experienced 3 malfunctions!!!! The company that installed the unit is on her way back to my house. I am sorely disappointed. Survisor to say the temperatures this winter in South Texas have been the coldest in a long time and the forecast for tonight isn't any better!!

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Date created: 2009-10-11 Name: A.L. WARREN

Satisfaction Rating:
Review:
"A.L. WARREN"
The a/c unit that replaced a perfectly cooling Carrier does not adequately cool my home...I Called to inquire about the cooling problem and the 1000 rebate.The salesman promised a rebate but the owner informed me that 'if it wasn't on the contract it doesn't exist'A furnace was installed at the same time, and the first time it turned on I smelled gas. The gas company told me not to use the heat and call the company. The name of the company is Cummings Plumbing, Tucson

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Date created: 2009-09-28 Name: James Rahrig
Years owned: 6

Satisfaction Rating:
Review:
"Problems from day 1"
From the first year there was a coolant leak in the main coil of the air handler. So many soldered joints, it's no surprise. The a/c installer charged up the system and told me to call for a replacement if there was a future problem, and when I did the company had gone out of business. Now the compressor has failed - just out of warranty. Thanks for nothing, RUUD.

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Date created: 2009-08-12 Name: Gerald Jensen
Years owned: 1

Satisfaction Rating:
Review:
"Ruud Ultra = LEMON"
We are very dissatisfied with this system. We have had no air conditioning for 5 days (August 2009) during a very warm and humid spell, and the company that installed it is still waiting for parts. The problem appears to be a pressure valve, and the technician said this was the fourth one he had run into this year. Though we thought we were getting a state-of-the-art, energy-saving, trouble-free system, this is the fourth major problem or system failure in fourteen months. Defective fittings caused it to flood the crawl space under our house. This occurred right after it was installed (June 2008), and it took us 6 weeks to get the musty, mildew smell out and dry out the crawl space. When the heatring season began, we discovered the humidifier didn't work (improper installation). This spring (2009), we had no air for a week or so earlier in the season due to what was thought to be a compressor problem. When the parts came in, the technician checked it and couldn't find a problem with the old compressor! By contrast, aside from having to replace a couple of igniters, we never had a problem with our nearly 20-year old Comfortmaker. Don't buy a Ruud.

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Date created: 2009-08-07 Name: Charles Wolfe
Years owned: 1

Satisfaction Rating:
Review:
"I Have been Taken"
I replaced my central air in summer of 2008. The service man worked on it for 2 days to get it to run. Since then he has been back 6 times and it is out agan. Now he wont return my calls. Dont buy these things they are junk.

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Date created: 2009-07-12 Name: M. Doan
Years owned: 7

Satisfaction Rating:
Review:
"Disgusted with Ruud"
We built a new home in 2002 and was told by a heat/air man that Ruud was the brand to go with. Had trouble with the heating unit first.Then constantly having problems with the outside unit. Every year that we've owned it, we have had to have maintenance done on it. Between leaks that it develops, wires burning up, motor going out, would not recommend this brand (Ruud).

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Date created: 2009-06-23 Name: H. Yardly

Satisfaction Rating:
Review:
"Ruud Review"
Had brand new outside unit installed June 22, 2009. Had to have new coil because old coil was not compatible with new freon. Unit was turned on at 4 pm. and thermostat set at 69. At 6 pm it had never cycled off. We are having high 90 degree weather. Our former Carrier Unit cycled on and off and cooled our house much better. Our installer suggests that we just let it run. He says we need more insulation in attic. Nothing changed except the outside unit and the new coil installed in the basement part of the unit. Helpful hints will be appreciated.

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