Consumer Reviews of RUUD central air conditioners

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Date created: 2012-09-26 Name: j. prince
Location: op,fl

Satisfaction Rating:
Review:
"I was a top contractor for Rudd"
Was a Rudd top contractor. I installed a lot of this stuff in the last three years. Evaporator coils are garbage -- problems with motors and reversing valves. Now we have lost customers and been threatened with lawsuits. Rudd will not help with labor on these repairs and when customers call Rudd they blame it on the contractor or something in the air. These units are crap

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Date created: 2012-09-19 Name: David Ladurini
Location: Defuniak Springs, Fl 32433

Satisfaction Rating:
Review:
"Ruud failures"
Put 2 ruud ac units in our new home January 17, 2011. In March 2012 both systems were low on freon. Had them serviced. June both units went out on the same day. The evaporators had major leaks. Ruud did replace the evaporators but would not help on the labor. The labor was over $2000.00 which included dye testing. The repair service told me to expect to replace the evaporators every year... No more ruud or Rheem ac for me.

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Date created: 2012-09-11 Name: H. Durham

Satisfaction Rating:
Review:
"VERY GOOD SERVICE"
Ruud 3 ton ac 13 Seer unit installed in 1992. Replaced the low voltage contractor in 1998 that was chattering. Still works fine this summer. Used more in 2012 than previous years. The contractor that installed it gave me the contractor and I installed it. The Rudd furnace was installed in 1996 and only one service call it had a fuse blown. Its the 90 plus ng 105btu furnace. May move up to 16 Seer on the ac when I replace it.

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Date created: 2012-08-19 Name: J Song
Location: Plano, TX

Satisfaction Rating:
Review:
"Dead two days after new installation"
My new Rudd r410a was installed on Friday, on Sunday noon it is dead, and my contractor seems not working on Sunday, can't reach him. And Rudd no central customer support for air conditioners, very unsatisfied.

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Date created: 2012-08-16 Name: Doug
Location: Long Island NY

Satisfaction Rating:
Review:
"DOESNT HONOR WARRANTY"
Bought my unit less than 2 years ago. Can't find a service person to work on my unit even after going on ruud website. I guess bc they didnt install my unit they wont do my warranty work and my contractor is no longer available. I was able to diagnose the problem myself but ruud wont send me the part or make it available to me even though it is only the fan motor on the air handler (a very simple repair that requires no special skills or tools). It took 4 days for the rep from ruud to reply to my email which is the only way to contact ruud since their website has no phone number. He informed me they dont deal with homeowners and all he could offer me was for me to call the contractors on their website. When I explained to him that no one from their website returned my calls his reply was that was the only assistance he could offer me and hung up the phone. I guess now I am going to have to bring them to court to get my part.

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Date created: 2012-07-30 Name: P Jeffries
Location: lafayette La

Satisfaction Rating:
Review:
"running strong"
Swapped out single hvac unit for a "new 610a" Dual ruud units with heating coil, live in Louisana and wanted cool zone if / when Ac goes out. House is old and the unit have not missed a beat in 3 years. they are both high effiecny top of the line Ruud units, one 4ton, the other 3ton..

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Date created: 2012-07-12 Name: Darlene
Location: Bergen County, NJ

Satisfaction Rating:
Review:
"Be Afraid, be very afraid"
This unit was installed in April of 2012. omg - I have the air conditioner repair man here more than I'm here. Every other day the air conditioner kicks off and they have to come to "reset" it. They have replaced just about every part, added coolant, drained coolant and reader coolant, the condenser, the boards just about everything. When it is working only half the house cools to the set thermostat setting and the other half of the house is 6 - 10 degrees warmer. Run - Run as fast as you can from this air conditioner.

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Date created: 2012-06-27 Name: Bill B.
Location: Tucson, AZ

Satisfaction Rating:
Review:
"Don't buy Ruud"
3 ton 14 seer AC/natural gas furnace installed June 2010. ac went out June 2012. Parts still under warranty but waited 6 days and paid $1333.00 labor costs. I was confident that I had bought top of the line. Now I am only confident that it will go out again. When it does, I will never again buy Ruud. Read the other reviews here. Note that most negative reviews are on newer models and draw your own conclusions.

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Date created: 2012-06-27 Name: TonyB
Location: New Orleans,La.

Satisfaction Rating:
Review:
"3 years now broken"
I bought the whole package, now 3 years later it's broke. The man coming tomorrow to see whats wrong. The other reviews are bad. I will update my review.

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Date created: 2012-06-19 Name: Danielle McLarty
Location: Michigan

Satisfaction Rating:
Review:
"Still going strong!!!!"
I have had my Ruud air conditioner for going on 23 or 24 years.....and guess what? It still works great. Sure, I've had to have it charged once or twice, but it is working pretty well for its age....

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