Consumer Reviews of RUUD central air conditioners

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Date created: 2013-05-14 Name: GV
Location: Gatineao , QC

Satisfaction Rating:
Review:
"Junk"
Compressor died and can't get any parts. 5 years old, no one wants to help you.

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Date created: 2013-04-23 Name: B. Dukes
Location: Baltimore, Md.

Satisfaction Rating:
Review:
"Ruud A/C unit"
It’s been 20 years and still no problem at all. Just took a dump. I'll get another one. I notice that all the reviews on all the manufacturers lean to more unsatisfied than satisfied. People who are unhappy will always take time to complain. People who are happy will always take time to praise the product. This website proves it. Look at the reviews on the top models. More unhappy than happy.

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Date created: 2012-11-17 Name: R. Burnett
Location: Edna, Tx

Satisfaction Rating:
Review:
"Ruud is junk"
New unit installed for about 1 year when evaporator started leaking. Ruud replaced the evaporator coil but I had to pay the labor cost. The Ruud brand is junk, don't buy!

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Date created: 2012-11-01 Name: K. Jones
Location: Kingsville, TX

Satisfaction Rating:
Review:
"evaporator coil leak after only 5 years"
Our ruud unit evaporator coil is leaking refrigerant after only 5 years of service. Out of warranty - so sorry - says manufacturer. This stuff is junk in my view. Buy another product. I certainly will. The Unit was sold to me by Aire Serv.

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Date created: 2012-10-16 Name: J doe
Location: south, FL

Satisfaction Rating:
Review:
"reliable"
My unit is 22 years old. I have replaced one contractor, and one condenser fan motor. It has now developed a refrig leak in the evap coil, so I will be changing out the unit, but it has been a good system.

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Date created: 2012-09-26 Name: j. prince
Location: op,fl

Satisfaction Rating:
Review:
"I was a top contractor for Rudd"
Was a Rudd top contractor. I installed a lot of this stuff in the last three years. Evaporator coils are garbage -- problems with motors and reversing valves. Now we have lost customers and been threatened with lawsuits. Rudd will not help with labor on these repairs and when customers call Rudd they blame it on the contractor or something in the air. These units are crap

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Date created: 2012-09-19 Name: David Ladurini
Location: Defuniak Springs, Fl 32433

Satisfaction Rating:
Review:
"Ruud failures"
Put 2 ruud ac units in our new home January 17, 2011. In March 2012 both systems were low on freon. Had them serviced. June both units went out on the same day. The evaporators had major leaks. Ruud did replace the evaporators but would not help on the labor. The labor was over $2000.00 which included dye testing. The repair service told me to expect to replace the evaporators every year... No more ruud or Rheem ac for me.

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Date created: 2012-09-11 Name: H. Durham

Satisfaction Rating:
Review:
"VERY GOOD SERVICE"
Ruud 3 ton ac 13 Seer unit installed in 1992. Replaced the low voltage contractor in 1998 that was chattering. Still works fine this summer. Used more in 2012 than previous years. The contractor that installed it gave me the contractor and I installed it. The Rudd furnace was installed in 1996 and only one service call it had a fuse blown. Its the 90 plus ng 105btu furnace. May move up to 16 Seer on the ac when I replace it.

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Date created: 2012-08-19 Name: J Song
Location: Plano, TX

Satisfaction Rating:
Review:
"Dead two days after new installation"
My new Rudd r410a was installed on Friday, on Sunday noon it is dead, and my contractor seems not working on Sunday, can't reach him. And Rudd no central customer support for air conditioners, very unsatisfied.

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Date created: 2012-08-16 Name: Doug
Location: Long Island NY

Satisfaction Rating:
Review:
"DOESNT HONOR WARRANTY"
Bought my unit less than 2 years ago. Can't find a service person to work on my unit even after going on ruud website. I guess bc they didnt install my unit they wont do my warranty work and my contractor is no longer available. I was able to diagnose the problem myself but ruud wont send me the part or make it available to me even though it is only the fan motor on the air handler (a very simple repair that requires no special skills or tools). It took 4 days for the rep from ruud to reply to my email which is the only way to contact ruud since their website has no phone number. He informed me they dont deal with homeowners and all he could offer me was for me to call the contractors on their website. When I explained to him that no one from their website returned my calls his reply was that was the only assistance he could offer me and hung up the phone. I guess now I am going to have to bring them to court to get my part.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.