Consumer Reviews of Rheem central air conditioners

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Date created: 2011-05-31 Name: M. L. Taylor
Location: Newburg, PA
Years owned: 3

Satisfaction Rating:
Review:
"Would give -15 stars if I could"
Had my first (and last) Rheem unit installed in Aug. '08. Within 3 wks. the unit quit working. New motherboard was put in the unit. Unit went down within 2 months. Installer was out & "fixed" it again. In short, I've been through 3 repair contractors (2 of which were Rheem certified & 1 that lied and said he was, but was not) and 12 service calls later and the unit crashes continuously. Doesn't matter if it's on heat or cool, it crashes. I contacted Rheem customer service by phone myself, explained that I've had nothing but 3 YEARS worth of problems & continual repairs and demanded a replacement, free of charge, since the unit was still under warranty. I was told that the warranty doesn't cover replacement of units & that I should have my contractor fill out a "job site information sheet" & the regional distributor would help troubleshoot the unit because "we can solve 90% of these problems that way". I persisted with the cust. service rep. until she finally admitted that, "Yes, it might take more than one service call and trial & error" before they could get it fixed. Translate that to 'more money' since I'd already had 10 repairs by this point & she was quick to mention that any parts would be covered by the warranty...but not the calls & labor. I forwarded the info to the contractor I was dealing with, who has been a Rheem dealer for 20 years, and he said he had no idea what it was that I was talking about & he'd never heard of a job site information sheet. He thought we should replace the "expansion valve...and give that a try". In the meantime, the temps have soared into the upper 90's with 80% humidity. We suffered through 3 days like this. Called the contractor back - didn't get a straight answer whether he's filed the "job site info. form" or not. Made another call to Rheem Cust. Service to inquire if the form was filed. Was told that they couldn't tell me that. That the forms don't come to Rheem, they go to the regional distributor. Ok, so tell me who my regional distributor is. "I can't do that. There are several." So tell me all of them & I'll make my own calls. "There's too many..." I start becoming stern...I'm tired of this. I'm being stonewalled at every turn. No one wants to help me. I've been dealing with this sh*t for 3 years, etc. The Cust. Serv. Rep. tells me I'm yelling at her (I wasn't) and that I have no right to talk to her that way and as I try to explain why I'm upset she cuts me off with an acidic, "Have a GREAT day." and hangs up on me. Did an Internet search for Rheem distributors in the local area...found only 3 (too many to give me??). Called the only one I could find a number for. Very nice man did a computer search for my contractor but didn't find him & suggested I contact another local office & even gave me the number. Called that office & got transferred to 3 different people. Inquired if my contractor had filed a job site info sheet with them. "They don't come to us, ma'am. They go to Rheem." The corporate office? Because I was told by corporate that they come to you. "We don't get them. Has your contractor sent one out?" That's what I'm trying to find out. I don't know if he has, or not. "Well, did he fill one out?" I DON'T KNOW! THAT'S WHAT I NEED TO KNOW! "Has he been out to look at the unit & fill one out?" YES! HE'S LOOKED AT THE UNIT...AND I'M TRYING TO FIND OUT FROM YOU IF HE FILLED OUT THE STUPID FORM! "Well, ma'am, we don't get those, corporate does." So when corporate told me that you get the forms & help troubleshoot, they were wrong? "Well, no. They do come here...but they don't stay here...we send them along to corporate." DO YOU HAVE ANY RECORD OF GETTING ONE ON MY UNIT...THAT YOU THEN FORWARDED ON TO CORPORATE?! "Well, I don't know, ma'am. I don't think I can help you with your question." (Not sure why that suddenly came to him at this point) Basically, Rheem has made a defective product and they are completely unwilling to do right by the customer and replace the unit. Secondly, Rheem's training program must suck...if it exists at all...that a 20 year installer/serviceman doesn't even know about the job site info sheet troubleshooting program. The Customer Service Dept. is a joke. If you have a problem, you might as well not bother to call them, because they have no answers for you - nor do the regional distributors. In the end, I've blown a ton of money, I have NO heat in the winter & NO air in the summer, the unit is only 3 years old...and a dealer/installer from American Standard is coming out today to rip out Rheem's crappy system and install a completely new system from the top down. THIS IS $5200 I SHOULD NOT HAVE HAD TO SPEND!! Rheem products and service are junk & I would rather go WITHOUT heating & cooling than have another Rheem product.

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Date created: 2011-05-31 Name: GT
Location: CT
Years owned: 16

Satisfaction Rating:
Review:
"True value"
I have three systems, each with an AC and Hi Eff furnace, all installed in 1995. All have operated perfectly with only one or two very minor furnace issues that were quickly and inexpensively resolved. All systems have been seasonally serviced by my contractor every year. I have concluded that all AC/Furnace makers' products are similar and it is the quality of the contractor that determines if a homeowner has a good experience with a particular makers product. My Rheem systems are a good value because of the cost/reliability relationship but get an experienced contractor to avoid headaches.

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Date created: 2011-05-30 Name: j leop
Location: gulfport, ms

Satisfaction Rating:
Review:
"split unit"
unit seer 13.... 12 years old..............no service calls on AC until now....has leak somewhere and looking to fix or replace............1 call on heater to replace electronic board.........recomend buying units with least amount of electronics and never buy a heatpump...............gas heat is the best

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Date created: 2011-05-25 Location: Atlanta, GA

Satisfaction Rating:
Review:
"Rheem is Keeping Me Cool this Summer"
Last year, in the middle of summer, our HVAC went out. Temperatures approached 90 degrees in our bedroom, and it was time to call the repairman, who promptly declared our system dead. The replacement system was a Rheem RGPE-05?BMK?, and we have been pleased with it so far - especially with the tax rebate that came with it. At a 16 SEER rating, it's energy efficient, and we are entering the second year with it and are extremely pleased. It does tend to be a little louder than our previous unit, but perhaps it's because our older unit was dying. I definitely recommend getting a programmable thermostat with the unit. You can program the unit to power on at certain hours of the day, saving even more energy (and money). This is the first Rheem system I have purchased, and I don't have any complaints. I expect a unit to work when I need it to, and this one does it well. With the tax rebate, it's definitely a deal, and the high energy efficiency means you'll be green and save even more money.

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Date created: 2011-05-21 Location: St. Louis, MO

Satisfaction Rating:
Review:
"Keeping Cool in the Summer"
This unit was put into our home in 2006, you know when you have a house built from the ground up the only item I picked out was the flooring. Everything else came with the people who built the house. I guess we could have made our selection I'm sure the expense would have been a little too much for our budget. I am very pleased with the way it cools, although when we first moved in it seemed a little too noisy. The area we live in is very quiet. So I guess I could hear everything even the butterflies passing by. We haven't had any repairs we have it serviced every-other year and the husband changes the filters every month, and they aren't even dirty. I do hope that I can remember all these nice things I've said about this unit. Thanks for inquiring minds wants to know. It's cool here now and I am really enjoying it. Yes I would purchase the same make and model if this one should ever go out. I think this is the only item in the house that I really appreciate, I cannot deal with the heat. We have turned the air on when it's summer....if it's hot I turn it on. Oh Happy Day...when the fall and winter comes in.

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Date created: 2011-05-05 Name: Sylvia
Location: Miami, FL
Years owned: 1

Satisfaction Rating:
Review:
"RHEEM'S QUALITY CONTROL RATED POORLY"
5 TON AIR CONDITIONER WAS INSTALLED LESS THAN ONE MONTH AGO. I PURCHASED IT AS A 16 SEER AND IT TURNS OUT IT IS 14.5. AIR CONDITIONER NOT COOLING EFFICIENTLY. IN THE 28 DAYS I HAVE OWNED THE UNIT, MY WHOLE FAMILY (4 OF US) WAKE UP SWEATING AT NIGHT AND FREEZE DURING THE DAY EVEN THOUGH THE TEMPERATURE IS SET TO 75 DURING DAY AND 70 AT NIGHT. ACCORDING TO INSTALLER AND ANOTHER 2 A/C TECHS CALLED ON AS SECOND AND THIRD OPINIONS, THE UNIT AND THE THERMOSTAT ARE WORKING CORRECTLY. ALL THERMOSTATS HAVE AN "AUTO" AND "ON" SWITCH. WHEN YOU TURN THE "ON" SWITCH, THE AIR SHOULD BE BLOWING BUT NOT THIS UNIT, THE AIR BLOWS SO LIGHTLY THAT IF YOU PUT A PAPER BY THE AIR VENTS THE PAPER DOES NOT MOVE. ALSO, THE UNIT IS SUPER LOUD. RHEEM SHOULD BE PUT OUT OF BUSINESS BY SELLING SUCH CRAPPY EQUIPMENT. THIS UNIT WAS MANUFACTURED IN MEXICO. PERHAPS RHEEM SHOULD CONSIDER MANUFACTURING IN UNITED STATES SINCE IT APPEARS THAT THEIR MEXICO PLANT IS NOT TESTING THE PRODUCT PRIOR TO SHIPPING THEM OFF TO US POOR SOULS IN THE U.S.A. BUYER BEWARE!

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Date created: 2011-04-29 Location: Portland, Oregon

Satisfaction Rating:
Review:
"Quite and effcient Air-Condiitioner"
I have owned my Rheem central air-condition for almost 6 years now. I had it installed shortly after moving into this my current home. In the time that we have owed the unit, it has never needed any sort of repair, just the annual maintenance that I have done as a yearly ritual. The unit is very efficient and what I like the most about it, it is very quite. It is located just outside one of my children's window and with some units, they can be very noisy â€" not this one. My child has never complained nor have I ever noticed any sound when it has kicked on. I would highly recommend this make and model to friend and family. It is super efficient. It is extremely quite. It has not required any repairs and it has a very low price point compared to other name brand, comparable units.

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Date created: 2011-04-02 Location: New Port Richey, FL

Satisfaction Rating:
Review:
"Central Air Conditioner Review"
Central air conditioning is very important in Florida. We first came to Florida in 2006. After trying the air conditioner already in the home, we found ourselves quite unsatisfied with it. In August 2007, we had a new air conditioning system installed. What a difference! The air temperature which blows out is much lower than the previous air conditioner and blows out through the vents much stronger. There has not been any need to repair or replace it thusfar. The only thing we did was enlarge the air intake vent to provide more air for the air handler. The air handler is a germicidal UV air handler which has a UV light in it to kill bacteria in the water which leaves the air handler. This is important if the water backs up in the water line where the water exits the air handler. Mold and fungus can build up inside the water line. There is also a Safe-T-Switch that automatically turns off the air handler in case the water line does back up. I would certainly buy this same air conditioning unit and recommend it to a friend.

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Date created: 2011-03-14 Name: Rachel
Location: Moraga Ca.

Satisfaction Rating:
Review:
"Good as it Gets"
In the summer of 2010 I installed a Rheem 16 SEER 2 stage and have loved how quiet it is. My outdoor area is not that large and if I step outside the a/c is right there. I use to not be able to run my a/c at night because of the noise issue but now with my new system I sleep better and enjoy the a/c and the comfort it gives. Thanks Rheem for the great product!!

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Date created: 2011-02-25 Name: screwrheem

Satisfaction Rating:
Review:
"lies"
these manufacturers lied....they said they were number 1 in every poll...i checked the polls they were not even in the top 10 or even in the top 15

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