Consumer Reviews of Rheem central air conditioners

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Date created: 2010-06-01 Name: Dave
Years owned: 1

Satisfaction Rating:
Review:
"Cool in the Cape"
We bought a 1 yr old pool home several years ago, and never gave much thought to the central air conditioner, until summer hit. Turns out that the basic, builder model 2.5 ton Tempstar was just too small for our 1800+ sq ft 4 br home. It would run constantly when the temps outside exceeded 84 degrees, and on hot days, could never cool the house below 78-79 degrees even though the compressor was running 10-12 hrs a day non stop. In the hottest part of the afternoons, you could even expect to see the temp in the house increase a couple degrees eventhough the air never turned off. Of course, this resulted in huge electric bills, so we usually just opted to cool the house with fans in the windows except for the very hottest days. Last year, we finally saved enough money to install a new air conditioner, and went with a local Rheem dealer because of their budget friendly pricing and excellent warranty. The installers were very knowledgeable and helpful and helped us select a Rheem 15.5 seer 3.5 ton system that met our homes needs and our budget, and included some ductwork upgrades to handle the larger unit. The new unit cools our home effortlessly even on the hottest days, no matter what the thermostat setting, and runs just enough to maintain a consistent temperature throughout the house. It is energy efficient, we no longer fear opening the electric bill if we have been using the air a lot. It is also surprisingly quiet. Whereas the old unit sounded like a small lawn mower running from outside the house, if you are more than 20 feet away from this one, you actually have to stop and listen to tell if it is running, despite the fact that it is nearly twice the physical size of the old one. All in all our experience with Rheem has been better than expected. Our new central air conditioner has surpassed our expectations, and proven that you can still get value and efficiency at a budget price. I guess time will tell if the unit will be as good a performer through the years as it is now, but our Rheem dealer offers a 10 year warranty that covers all parts including compressor, air handler, and fan motors, and has been in business in our town for nearly 20 years with an excellent reputation, so we have peace of mind. Dave

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Date created: 2010-05-13 Name: Bob Wilson
Years owned: 4

Satisfaction Rating:
Review:
"Excellent performance"
I purchased a 2 1/2 ton Rheem air conditioner 4 years ago and I have never had any issues --- even on the hottest days, it works great. I'm not too sure why some others have had some issues, unless maybe it is contractors selling different brands giving the negative reviews that are trying to hurt their competition, but I have not had a single problem and I am very happy with my unit.

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Date created: 2010-05-11 Name: Jason
Years owned: 28

Satisfaction Rating:
Review:
"Time for a new Rheem"
We bought our house 5 years ago. It had a Rheem a/c unit installed in 1982. The unit works flawless as long as it has the correct amount of freon. It has a slow leak that started about 3 years ago. Our service guy said once it got over a pound a year we'd need to replace it. Well last summer it took 3 pounds. So we are replacing it before it gets too hot this year. I'd have to say that after reading these reviews it seems most of bad ones are due to leaks. Or possibly a bad installation. If you don't maintain your unit or have the proper amount of freon it will run like crap, maybe even burn up. I've learned to take every internet review with a grain of salt. There will always be good and bad reviews. People that have bad experiences are more likely to make sure their complaint is heard. People that have a good one won't think twice and just go on living. Well that's my 2 cents. We're going to buy a Rheem....

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Date created: 2010-05-04 Name: Craig Johnson
Years owned: 3

Satisfaction Rating:
Review:
"Very reliable"
I have a 13aj that I bought 3 years ago in a new subdivision and I couldn't be happier. Never an issue and never a problem, even while 3 of my neighbors who have Goodman, Carrier and Lennox have had lots of problems. Based on my experience, I would definitely recommend Rheem. It's like the Energizer Bunny, it just keeps going and going and going.

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Date created: 2009-08-26 Name: W. Wellman
Years owned: 19

Satisfaction Rating:
Review:
"Have things changed that much?"
19 years with only occasional servicing and runs like a champ. It was there when I moved in so who knows how old it really is? I guess they don't make them like they used to.

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Date created: 2009-08-23 Name: Jor Kovar
Years owned: 19

Satisfaction Rating:
Review:
"Joe Kovar Jr"
We purchased our Rheem brand new in 1992 We have only done usual maintenance on it and it has never given us a problem Since the age of the unit is starting to worry us we are looking into another unit Of course it will be a Rheem The store where we bought it has gone out of business I would rate our Rheem with a 100 percent service and zero major maintenance cost

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Date created: 2009-08-06 Name: M Murdoch
Years owned: 18

Satisfaction Rating:
Review:
"Just my experience"
A Classic x (10) was installed many years ago, 18 I think and I have not had a single problem with the unit. It's a 2.5 ton that has performed admirably. We are now considering a newer more energy effecient unit but with all the complaining going on about every make I think I may just wait until this one stops working. I replaced our furnace 9 years ago (York to a Keeprite) York 22 yrs old no problems. Keeprite is a mid- effeciency and again no problems. I can also state that they were never pampered with twice yearly or sometimes even yearly service calls.

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Date created: 2009-07-27 Name: S. Slaboda
Years owned: 12

Satisfaction Rating:
Review:
"Rheem is great"
Some reviews would scare me but I have had a 5 ton Rheem 12 seer for over 12 years and no problems. I plan to upgrade to a 16 seer Rheem very soon. I did a two things right - I found a company that installed the system properly. I also have the system checked twice a year at a very low cost.

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Date created: 2009-07-09 Name: D. Bryant
Years owned: 15

Satisfaction Rating:
Review:
"Homeowner"
To correct a mistake in my previous review, the actual first real problem with our unit was the condenser fan (not the circuit board), which I replaced a couple of years ago. I haven't kept up with all the new changes in the HVAC business since I left it about 30 years ago, and I no longer own a set of gauges, but I felt more than qualified to change the fan motor out. The motor was still working at the time, and our unit was cooling fine, but the noise it was making outside our bedroom window told me that it was high time to replace it before it completely died. The fan motor and circuit board are the only two real repair or replacement issues we've had on our 15-year-old unit, and we are satisfied that Rheem is at least as dependable as the Carrier, Lennox, York, and TempStar units we had in previous houses.

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Date created: 2009-07-09 Name: D. Bryant
Years owned: 15

Satisfaction Rating:
Review:
"Homeowner"
In the late 1960's and the 1970's, I was an HVAC technician. I think many of the faults listed in the reviews here are the fault of the installion/repair technicians, not the Rheem units themselves. Sloppy work can cause condensate and refrigerant leaks, causing endless service calls. Mismatched condensers and evaporators or incorrectly-sized refrigerant lines can cause all manner of troubles, including failure of relays and compressor units. Incorrectly-sized condensers and evaporators can cause the units to run continuously in hot weather, causing premature compressor, etc., failure. My in-laws had our Rheem AC/gas furnace installed 15 years ago, the year before we bought this house from them. It has required a shot of refrigerant each cooling season, as it has an extremely slow leak. But the dealer who installed it admits that the leak was probably their fault, and have never charged us their full labor charge for their yearly topping-off of the refrigerant, about a 15-minute job. They usually check the inside unit while they're here, for any signs of developing trouble. But I've done my part, too; I've been very careful never to let the unit run continuously on very hot days before they can get here and service the unit, which it will do, because the evaporator coils freeze over when the refrigerant is low and blocks enough airflow through them so that the unit can't lower the temperature to the thermostat setting. So when this begins, I raise the 'stat setting until they can get here. Our first problem with this unit was last winter, when the main circuit board died. No longer available new, it cost a total of $565 to replace it with a refurbished one. I saw the shipping invoice on the "refurb" unit, and the cost to our dealer to get it here was a little over $500, so he definitely wasn't trying to "rip us off". The compressor has never had problems, although the outside condenser fan was replaced a couple of years ago. With the cost of electricity rising, and our unit now old enough that it has outlived it's design lifespan, we are about to buy a new 17-18 seer Rheem AC/heating unit, from the same dealer. If it serves us as well as this one has, we will have no complaints.

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