Consumer Reviews of Rheem central air conditioners

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Date created: 2012-05-15 Name: Ron R.
Location: Fort wayne, IN
Years owned: 8

Satisfaction Rating:
Review:
"Blower motor going out plus"
Seems unit is getting very noisy. Original installer says it is a blower motor going bad. Should last longer. Make sure you get at least a ten year warranty.

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Date created: 2012-04-18 Name: Ana Maria Phillips
Location: Germantown, tn
Years owned: 5

Satisfaction Rating:
Review:
"Not a good brand"
I have spent more than $1000.00 repairing this unit. I had one GE for 35 years I spent less in repairs. Never buy this brand again.

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Date created: 2012-01-23 Name: simone
Location: cooper city, fl
Years owned: 3

Satisfaction Rating:
Review:
"piece of junk"
Got it in July 2009. Worked fine for one day. The stupid thermostat keeps saying call for service. Stopped working about 20 times since then in Florida that's unbearable. I had to buy a window unit as a backup for when it breaks.

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Date created: 2011-11-12 Name: L. Storm
Years owned: 1

Satisfaction Rating:
Review:
"service of ac"
New home with new ac Rheem RHLL-HM4821JA unit and less than 1-1/2 year old cost over $500 for repairs to air handler. Keeping in mind contractors always put the least expensive units into new home construction. I would still expect a longer life span than 1-1/2 years. So a word to the wise, you get what you pay for, so pay a little extra and get a quality product and definitely not a Rheem product.

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Date created: 2011-10-23 Name: R. Sterling
Years owned: 1

Satisfaction Rating:
Review:
"Noisy AC"
This is the noisiest compressor ever! This unit sits outside my bedroom and I have been unable to sleep through the night for months. It wakes me up every time it kicks on because the compressor makes a loud clanging noise. We have been fighting with the dealer for months to replace this unit that is under warranty. My advice is to not buy any rheem product.

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Date created: 2011-10-06 Name: cindy hess
Location: mckenzie, tn
Years owned: 5

Satisfaction Rating:
Review:
"BLOWER MOTOR"
Bought a Rheem rqnabo48jk unit when we built our new house. Five year warranty. Well its been 5 years 2 month and had to replace the blower fan motor. $400 for the motor they won't replace it because it was 2 months over the warranty. Sad when its all about the greed in the money we can make on the people. Buy the cheaper materials knowing they won't last and replace the new one in hopes it goes out after another 5 years.

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Date created: 2011-09-20 Name: Disatisfied Jeff
Location: St Pete FL
Years owned: 2

Satisfaction Rating:
Review:
"Worst AC unit"
Read reviews! Do your homework! If you do not care about your money and stress is your thing. Then, by all means...BUY A rheem RSMA. You'll get all those things and more. There products don't work correctly. I'm perplexed how they even made it to the level they are as a company.

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Date created: 2011-09-12 Name: D. Petrich
Location: Boca Raton, FL
Years owned: 3

Satisfaction Rating:
Review:
"Worst Unit and Company EVER"
Don't ever purchase a rheem. Have owned this unit and have had problems with it since year one. Do not use All Comfort Air in Boca either. The owner, Larry could care less about your comfort. We've already dumped over $500 in service calls this year $260 in the last 3 months alone. My unit will start to go up in temperature at any point in the given day. At which I have to turn it off for an hour or so and hope that it then cools down. If not, I have to do this all over again. The one time I called Rheem Manufacturer in Atlanta the customer service representative has a totally scripted speech which she kept regurgitating. Then some loud mouth "supervisor" gets on and starts yelling at me. I have a 5 Seer unit and nobody seems to give a darn that this unit has never worked properly. In hindsight, my old Carrier was ugly but never had a problem with it in over 10 years.

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Date created: 2011-08-15 Name: Laura Barreiro
Location: Coconut Creek, Florida
Years owned: 1

Satisfaction Rating:
Review:
"Struggling to feel cool at a great expense"
December 2010 purchased two top of the line Rheem units from Mercury Masters in Pompano Beach, Florida a 2 ton & 4 ton variable speed. Hate it! It has been one problem after another on each unit. Most annoying problem is the humidity. The units seem to cool but, never enough the house never feels comfortable even with the humidity control thermostats. The thermostat reads 42% humidity but, the house feels like 75% and damp. The volume of air flow from vents are very low. Never had these issues before. No one seems to be able to figure it out or help. Mercury Masters owner Randy Ricker has walked away from this matter after charging a whopping $ 11,600.00 for these systems. Buyer beware!

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Date created: 2011-08-08 Name: Steve
Location: Fort Lauderdale, FL
Years owned: 11

Satisfaction Rating:
Review:
"Rheem-Customer Service Terrible"
Purchased Complete Brand New Rheem ac system in 2008. In 2009 the ac stopped working. Suddenly, I called the company that installed and that I bought equipment from. The Tech came out and diagnosed the problem in 30 seconds (bad breaker inside Air Handler), the tech said, "oh this is a huge problem" and we have contacted Rheem several times. $200 Dollar service call and new breaker (same model). Year to the day later (2010) the ac goes out, call company they send a tech (different person this time) and he immediately says "oh, I'll guarantee you the problem is the breaker inside the air handler and sure enough same problem." This tech also told me "don't turn on the heat" because that will immediately fry the breaker. WTF paid $3,000 grand for new AC/Heat unit and have tell the wife don't dare touch the heat. Thank God we live in South Florida so not a huge issue, completely ludicrous, insane nonsense, but not a huge issue. Now its 2011 and you guessed it, ac went out yesterday and the third different Tech showed up and said "bet you have a bad breaker in air handler unit." By this time I was really upset and the ac company told that sold and installed said I had to take it up with Rheem, so I called their customer service today and absolutely no help, said they have never heard of the issue. I did some investigation on my own in some General/HVAC chatrooms etc....and apparently replacing air-handler internal breakers on Rheem units keeps the techs busy 5 to 6 times a week each. Needless to say, if I knew that my Rheem ac has a yearly $200 dollar service call associated with it I would have looked elsewhere. Don't buy rheem.

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