Consumer Reviews of Rheem central air conditioners
Read more about Rheem central air conditioners
Reviews by Series
Date created: 2014-01-17
Name: B. Levin
"major service expenses"
In three years I have spent $700 in labor repairs for motor failures. Rheem refuses to accept any responsibility for labor costs. They cover parts not labor. However it's their parts that keep failing!
Date created: 2014-01-14
Location: shawnee, OK
I have a bit of an advantage over many when I talk about our Rheem unit since we also have an American Standard on the back part of the house. The A.S. absolutely runs rings around our Rheem. I definitely recommend American Standard since except for a tiny leak, it has worked flawlessly since 2005. Our 15-seer unit replaced a 10-seer "contractor special" unit (don't remember brand), but I would be as well off and money ahead if I had kept that unit. When the temperature gets above about 95 degrees, the Rheem has to run without stopping from about 2 pm-9 pm just to keep the place at around 73 degrees. The installer claims the unit isn't too small for that part of the house. I will never ever buy Rheem again. I might take a free one.
Date created: 2013-12-10
Name: Mike K
Location: Cape Coral Fla.
"Watch the Warranty / Everything Excluded"
Parts just corroded away in 3 years, unit required $400.00 worth of repairs. Rheam slimed their way out of covering the warranty, said it was environmental . Now I have a unit that needs $400.00 of repair work every 3 years
Date created: 2013-12-01
Name: Ron Keselowski
I figured American Standard would be here in the winter trying to slip in a bad review. Well it didn't work. I've installed these for years. A very good buy.
Date created: 2013-11-16
Name: A. Disani
Location: Boca Raton, FL
"Big Problems - Stay Away"
Had the air conditioner under 2 years. The air conditioner froze up. Needed a new coil. A month before that, the lines were clogged. After owning the AC for only 6 months, it began to leak.
Date created: 2013-10-17
Location: miami, fla
"If You Try to Send Some Type of Comment"
If you try to send some type of comment to Rheem, it is impossible. If you call on the phone which by the way they don't have a 1-800 number, you have to pay the long distance call. They don't even care and are very rude. I purchased my units September 2011. Now September 2013, the coil had to be replace and it was expensive labor. Never again buy or recommend Rheem.
Date created: 2013-10-09
Location: Odessa Tx
Had a new system installed in 2008. Worked great for 5 years and 3 months. It quit cooling because 2 copper tubes in compressor area rubbed together and made a hole, freon leaked out, $700.00. The next month, same thing, stopped cooling, no freon. The "a" coils had numerous holes and leaked the freon. Had to replace the coils, $1400. Warranty expired in June. Serviceman said Rheem has lots of coil failures. What's the deal? Had other brand units in the past run over 20 years, no problems and were running fine when I sold the houses.
Date created: 2013-10-09
Name: John Ristaino
Location: Key Largo, Fl
"3 Years and 4 Coils So Far"
I have two newer, higher end (seer 16) Rheem AC units that I bought barely 3 years ago. To date, I have had 6 failures, 3 in each unit. Three condenser coils, 1 evaporator coil, 1 control card, and one fan motor for air handler. The first failures occurred in the first year, and then in every successive year. These are terrible units. But the customer service that Rheem has offered me, is even worse. To date, they have not offered to help me in any way, other than to pay for what my warranty already pays for, the parts only. I am out of pocket over $7000 in just three years, for labor and other cost. I paid top dollar to have these units (a 5 ton and a 3.5 ton) installed. My experience with Rheem has been very very bad in every way. They just could care less. I intend to bring legal action against this company, as well to the installer. Both blame the other. I have not had one unit last more than a year without a complete shutdown that often involves over a week of waiting for parts (usually condenser coils). Clearly, Rheem has a severe shortage of these parts. Wonder why? Do NOT buy a Rheem.
Date created: 2013-09-17
Name: Susan-Jones Guthrie
"Never Buy A Rheem"
We bought this unit brand new and have nothing but trouble with it. Rheem says it isn't their fault, the parts keep breaking inside the unit. Must be the techs that have had to come service it 8 times because it won't cool. I work in the service industry, you make it right for the customer. Now, I will have to shell out $7000 for a new unit 'cause I am sick of pouring money into this one. Will never buy a Rheem again!!!!!!!
Date created: 2013-09-10
Name: Matt Hatfield
Location: huntsville, al
"Do Not Buy a Rheem"
Do not buy a Rheem. Had split unit installed 3 years ago. Have already spent over $5000 in repairs. Distributor gave me a new unit 'cause the first one was bad. Now, having all the same expensive problems with new unit. Repairman telling me it's a bad unit as well. Talked to Rheem, they don't care and won't do anything to fix it. Highly recommend never purchasing one and tell anyone thinking about it to get a different brand.
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.