Consumer Reviews of Payne central air conditioners

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Date created: 2012-08-09 Name: Kenneth Kennedy
Location: maryland

Satisfaction Rating:
Review:
"parts warranty"
All Payne equipment comes with a 10 year parts warranty if its registered within a period of time. Sorry about the problems you people have, it sounds like your installing dealer didn't give you all the facts.

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Date created: 2012-07-10 Name: M. Guy
Location: Massillon, OH

Satisfaction Rating:
Review:
"Not a pain here...."
Luckily, I have a friend of the family who works for a commercial hvac contractor. He suggested a Payne ac to go with the Payne furnace he installed 6 years before. I have had my ac for 3 summers and my furnace for 9 winters- with regular maintenance, I have not had an issue with either one. I am certainly blessed to have an hvac person I can trust and I am happy with both my Payne ac & Payne Furnace and I would definitely buy the same brand again.

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Date created: 2012-05-19 Name: kevin l
Location: kevinleggert@aol.com

Satisfaction Rating:
Review:
"Payne is a Carrier Product"
I am a contractor. Just for the one person who said they bought a Carrier to replace a Payne: Payne is owned by the same corporation that makes Carrier, and is built on the same platform and uses mostly the same parts. Sounds like you had inexperienced installers. Carrier is pickier on who they sell to, so likely was the issue not the product. Almost all equipment is equal if built in the United States. Pick qualified installers with a good reputation. Companies change installers and service techs frequently so you can't rely on a "company" name. Ask friends who the techicians were and ask for them.

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Date created: 2011-10-17 Name: subcooled.ca
Location: Canada, Ontario, mississauga

Satisfaction Rating:
Review:
"Great Product"
I install Payne's for a living and never have problems with them. Installation of any a/c is the key, if you are looking for a cheap install, you will get what you pay for. I always tell my clients that the install is much more important than the brand Proper refrigeration practices must be followed or a compressor burnout is not uncommon after a couple of years.

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Date created: 2011-09-24 Name: L. Hildebrand
Location: Coorado Springs, CO.
Years owned: 6

Satisfaction Rating:
Review:
"What does this mean?"
I've had this ac unit for 6 years and it has worked and is working as it should, very good. Reading other reviews of the ac they mostly sound that this is a far inferior unit. However, how many Payne ac units have been installed, probably many. How many negatives a very small percentage. I'm not interested in recommending any products because we all have different experiences. I would suggest to anyone I've had my Payne PA12NA024-G for 6 years and it works great.

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Date created: 2011-07-20 Name: j. samons
Location: south point , ohio
Years owned: 1

Satisfaction Rating:
Review:
"outstanding unit"
This past april, turned my 12 year old Bryant brand ac on only to find out a storm 3 days prior had blown a hole in side of compressor from lighting strike. As this older Bryant was a r-22 unit, I was unable to replace with Bryant brand. a/c contractor stated that Carrier corp still marketed units under the Payne brand (budget, contractor equipment). Installed 4 ton unit in early april, as of today, no problems. Very quiet, keeps up with cooling load, and is backed by Carrier. cant go wrong. and yes, it is all in how it is installed.

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Date created: 2010-07-24 Name: Joe

Satisfaction Rating:
Review:
"Feel the "Payne""
Had my 2.5 ton/ 12 seer unit installed 4/98. Just had a compressor failure 7/10. First and only problem ever!!!! Of course I'm upset, but 12 years of reliability. I'm definitely going to request a Payne 3.0/ 16 seer replacement. Increasing tonnage due to an addition 2 years age (may be cause of failure due to overworking undersized unit). Have to agree. Installation is 90% of reliability! I will definitely want to feel the "Payne" again!!! (lol)

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Date created: 2010-07-16 Name: Scoop
Location: Canada

Satisfaction Rating:
Review:
"Great Equipment"
I install Payne a/c units in Canada and have one at my place as well. Of all the units I've installed, I have never had a "call-back" to repair one in 10 years. Like a previous reviewer said, "It's all in the quality of the installation". Sorry to hear about all the headaches, but I am sure 90% of them could have been avoided. Unfortunately, alot of installers just don't care.

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Date created: 2010-06-22 Name: M. Work

Satisfaction Rating:
Review:
"Mr."
I had a new 4 ton unit installed 1 month ago. It turns on and shuts off for four hours per day. It runs for the remaining 20 hours. This is a $6,450.00 unit. My upcoming electric bill is almost $400.00. I usually pay around $250.00. So much for cost savings.

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Date created: 2009-12-02 Name: C Winters

Satisfaction Rating:
Review:
"Work Horse"
My Payne ac is 40 years old now and still running strong. 40 summers of 100+ heat. I've owned the house for 16 of those years and my only repair has been replacement of the fan. I want to replace it with a more efficient unit, but I almost hate to replace my old one, knowing they don't make them like that anymore.

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