Consumer Reviews of Payne central air conditioners

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Date created: 2011-04-21 Name: Steve
Location: Johnson City, TN
Years owned: 1

Satisfaction Rating:
Review:
"BOTH EXPANSION VALVES"
Had two Payne units installed 5 months ago, and had nothing but service call after service call. Come to find out - both expansion valves were DEFECTIVE and had to be replaced. So, I did some research and found that this is ONE OF MANY ONGOING PROBLEMS with Payne. Wish I had known this $1,800 before! STAY AWAY FROM PAYNE! IT'S A PAIN IN THE ASS AND A PAIN FOR YOUR POCKETBOOK. I now wish I had listened to my HVAC contractor and spent the extra $600 on Goodman units!

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Date created: 2010-11-23 Name: Susan
Location: slindamood@yahoo.com

Satisfaction Rating:
Review:
"Do Not Purchase a Payne"
Our Payne was installed 2 years ago. Already the compressor has gone out. Although the compressor is under warranty, the company does not cover the labor charge to replace it. The price to replace the compressor is $900 plus tax. This is outrageous, when a major purchase is only 2 years old.

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Date created: 2010-08-30 Name: Susan Bozeman
Location: Fairhope AL.

Satisfaction Rating:
Review:
"Payne is correct, it has been nothing but a Pain"
We purchased our new built home in Jan 2004 and started with the problems in June 2005, and have had nothing but problems for then on. It is my understanding that the copper used for tubing during this time was sub standard. Payne was contacted and has not assisted with any of repairs. I will not and would put another Payne (pain) unit in this house.

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Date created: 2010-08-26 Name: J. Pogue
Location: Chattanooga, TN

Satisfaction Rating:
Review:
"John"
I purchased a Payne Heating and AC Unit for my home in 2004 to replace a unit that had been in the house for over 25 years. I had serveral calls to my repair man on the Payne unit. Came home from vacation recently to find the unit was not cooling the house. My installer came out and discovered the compressor had gone bad. It ended up costing me $1700.00 to get a new compressor installed. The compressor only lasted a little over 6 years. I will never have another Payne Unit in my home and I could never recommend them to my friends and neighbors.

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Date created: 2010-08-11 Name: KSC

Satisfaction Rating:
Review:
"I am over it."
The only thing I can say as that either this is a lemon of an ac/furnace, or the installers didn't do it right the first time, as another user suggested. Yes, my unit was a result of a home warranty claim. I have had the unit for 4 years now, and I have to tell you it is just riddled with issues. Condensor coil, txv valve, inside coil, rust, it just goes on and on. I have never experienced ac issues like this. Even if Payne makes a good product, this one experience that is a nightmare every year convinces me that I would never buy another Payne product given a choice.

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Date created: 2010-06-21 Name: D. Detmer
Years owned: 6

Satisfaction Rating:
Review:
"Dont buy Payne"
Save your money. Do not buy a Payne a/c unit. My original unit lasted 4 yrs and the second unit not even 2 yrs. When I spoke to Payne, they just said there is nothing they can do.

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Date created: 2010-06-13 Name: DMS
Years owned: 6

Satisfaction Rating:
Review:
"Payne in the ass"
Purchased a brand new 2.5 ton ac unit. After 2 days, the coolant was gone and had to be recharged. That lasted another few days and had to be done again. In 9 months, the capacitors went out, and again in 22 months and now again in 36 months. What a piece of crap! Do not buy Payne products.

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Date created: 2010-05-20 Name: Pam Finocchiaro
Years owned: 4

Satisfaction Rating:
Review:
"Pam"
This air conditioner is garbage. I had to replace the first one in less than a year. The second one broke right after the warranty ran out. Every year, we have to have some sort of repair. I think I am replacing it this year and I will never never never have another one!!!!

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Date created: 2010-01-26 Name: ROSE
Years owned: 4

Satisfaction Rating:
Review:
"PAYNE 5 TON UNIT"
American Home Shield installed this unit instead of replacing it with a Carrier which I had. The compressor just broke 4 years after. It rotted and burnt stuff in there. Payne had me call a Carrier/Bryant dealer, specifically, who charged me a lot for the diagnostic and wants to charge me $700.00 for the labor. Compressor is still under manufacturer's warranty. Do not buy Payne and don't insure with American Home Shield. They will rip you off. I hope there is a class action suit, as well. Thanks, Rose

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Date created: 2009-06-23 Name: A. G. Swann
Years owned: 1

Satisfaction Rating:
Review:
"Avoid if possible"
Actually, I haven't owned this unit for a year. I have only had it for a week, and it is already gone out! Thank God that this replacement was completed through a home warranty company, because I would have been in bad shape. We had a storm come through yesterday evening, and before I left for work this morning... there was no air flowing from any of the vents! Definitely a cheap unit!

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