Consumer Reviews of Payne central air conditioners

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Date created: 2011-10-04 Name: murrayrehn
Location: hillsboro tx
Years owned: 3

Satisfaction Rating:
Review:
"home owner"
I bought the unit new Payne PA12NA060-A and when arrived it was to be pre-charged, on freon in it dealer checked said service valve bad, serviced system, the following year same thing 3 year same thing, got mad demanded they find the leaks, they finally found it. The condenser coil had 6 leaks in it , will not repair it & no warranty wants me buy new unit from him.

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Date created: 2011-09-24 Name: L. Hildebrand
Location: Coorado Springs, CO.
Years owned: 6

Satisfaction Rating:
Review:
"What does this mean?"
I've had this ac unit for 6 years and it has worked and is working as it should, very good. Reading other reviews of the ac they mostly sound that this is a far inferior unit. However, how many Payne ac units have been installed, probably many. How many negatives a very small percentage. I'm not interested in recommending any products because we all have different experiences. I would suggest to anyone I've had my Payne PA12NA024-G for 6 years and it works great.

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Date created: 2011-08-29 Name: A. Sunday
Location: San Antonio TX
Years owned: 4

Satisfaction Rating:
Review:
"Very Upset Consumer with Company Who Does Not Stand Behind Product"
Unit was installed 8/13/2007. In 2008 unit had holes in coil--repaired-- following year same problem, third year, we demanded coil be replaced-- we paid the service work, yesterday got home after being gone for weekend-- unit not working (temperature outside 109--inside 90). Called Carrier Corporate this morning after very little rest last night because of the heat and just like before, they do not give any satisfaction. This unit is a pile of junk, has been since day one. Purchased through home owners insurance-- NEVER buy that either. We need to get that brand off the market. I'm looking into all avenues of consumer protection--let's band together and make them take it off the market--and provide those of us who have been harmed with restitution.

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Date created: 2011-07-23 Name: Brandon
Location: Atlanta, GA
Years owned: 2

Satisfaction Rating:
Review:
"Stay Away Dont Even Consider"
We had two units installed in our home a little less than two years ago. Since then we have had to call out the techs four times. These units are so bad. We had them put in to replace our builder grade original ac units but what I wouldn't do to get those back. If you're considering putting a Payne in your house, think again. It's not a wise idea, its a mistake that I wish I could take back.

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Date created: 2011-07-20 Name: j. samons
Location: south point , ohio
Years owned: 1

Satisfaction Rating:
Review:
"outstanding unit"
This past april, turned my 12 year old Bryant brand ac on only to find out a storm 3 days prior had blown a hole in side of compressor from lighting strike. As this older Bryant was a r-22 unit, I was unable to replace with Bryant brand. a/c contractor stated that Carrier corp still marketed units under the Payne brand (budget, contractor equipment). Installed 4 ton unit in early april, as of today, no problems. Very quiet, keeps up with cooling load, and is backed by Carrier. cant go wrong. and yes, it is all in how it is installed.

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Date created: 2011-06-27 Name: lockhouse
Location: hagerstown, MD

Satisfaction Rating:
Review:
"payne, carrier"
Bought a home last year ,have a Carrier unit inside 05' and Payne 09' on the outside unit. Both carried a 5 year parts warranty. Had problems both in heat of summer and the cold winter(high electric bills)To the point that I can't keep the contractors coming out. Don't even bother seeing if Carrier will help even if under warranty. I have to replace the whole system. Will never recommend or put a Carrier in my home.

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Date created: 2011-04-27 Name: elizabeth findley
Location: savannah GA
Years owned: 3

Satisfaction Rating:
Review:
"Incompetent? A polite description"
Shoddy workmanship, Incompetent Air Conditioner Repairmen. This is VERY polite as a description of PAYNE. Let them rename themselves PAIN for Obvious reasons. Heat related headaches among them. You may find this amusing. But I assure you , it isnt.

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Date created: 2011-04-23 Name: Mike
Location: New Orleans
Years owned: 3

Satisfaction Rating:
Review:
"Trash"
Three years and compressor is toast. A/C company told me it's a bottom line cheap unit paid for by home warrenty company. Getting a Goodmann

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Date created: 2011-04-21 Name: Steve
Location: Johnson City, TN
Years owned: 1

Satisfaction Rating:
Review:
"BOTH EXPANSION VALVES"
Had two Payne units installed 5 months ago, and had nothing but service call after service call. Come to find out - both expansion valves were DEFECTIVE and had to be replaced. So, I did some research and found that this is ONE OF MANY ONGOING PROBLEMS with Payne. Wish I had known this $1,800 before! STAY AWAY FROM PAYNE! IT'S A PAIN IN THE ASS AND A PAIN FOR YOUR POCKETBOOK. I now wish I had listened to my HVAC contractor and spent the extra $600 on Goodman units!

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Date created: 2010-11-23 Name: Susan
Location: slindamood@yahoo.com

Satisfaction Rating:
Review:
"Do Not Purchase a Payne"
Our Payne was installed 2 years ago. Already the compressor has gone out. Although the compressor is under warranty, the company does not cover the labor charge to replace it. The price to replace the compressor is $900 plus tax. This is outrageous, when a major purchase is only 2 years old.

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