Consumer Reviews of Payne central air conditioners

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Date created: 2012-06-27 Name: Buzzard
Location: Dallas

Satisfaction Rating:
Review:
"Payne Coil replacement $$$$"
Payne ph13nr060 less than 5 yrs old, ouside coil is leaking oil, so it needs replaced ($1850.00 for new coil if outside warranty). So mine is covered by warranty, but it's going to cost me the freeon($800.00) & labor to have it replaced, plue the Carrier dealer in Farmers Branch, tx wants me to pay on my credit card to get it shipped from Carrier in St. Louis, then they will refund the cost once it arrives. this is insane!!! What a crap product. If it fails within warranty it is their problem, they should fix it all at no cost to the consumer. I just had a transmission replaced ($4500) & gm paid for the fluid & the labor to have it installed. I know there's a difference, but build a product that you don't have to replace before the warranty runs out. Don't buy Carrier or Payne products!!!

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Date created: 2012-05-23 Name: ed hunter
Location: Mobile, AL
Years owned: 4

Satisfaction Rating:
Review:
"LEMON"
Bought this package unit in sep 2009 and it's been a lemon, evaporator coil replaced, condenser coil replace, compressor replaced woke up this morning and broke again.

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Date created: 2012-05-19 Name: kevin l
Location: kevinleggert@aol.com

Satisfaction Rating:
Review:
"Payne is a Carrier Product"
I am a contractor. Just for the one person who said they bought a Carrier to replace a Payne: Payne is owned by the same corporation that makes Carrier, and is built on the same platform and uses mostly the same parts. Sounds like you had inexperienced installers. Carrier is pickier on who they sell to, so likely was the issue not the product. Almost all equipment is equal if built in the United States. Pick qualified installers with a good reputation. Companies change installers and service techs frequently so you can't rely on a "company" name. Ask friends who the techicians were and ask for them.

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Date created: 2012-05-05 Name: Shocker
Location: Indiana
Years owned: 1

Satisfaction Rating:
Review:
"Decent unit at an affordable price"
My old Bryant unit did not work this spring when I switched over from heat to cold. I had a contractor inspect and he gave me 2 options. There was a leak in the system and the capacitor was going bad. I had 2 options: either repair my 16 year old unit by pumping more r22 freon and replacing the capacitor or replace the indoor coil and the outside unit with a new ac. The repair option estimate was approx $500.00 and replacing with all new system was approx $3500.00 I almost had a heart attack when I saw the quote. This whole hvac contract deal is a Ripoff. Thank God, a friend of mine who is a licensed hvac tech has been a blessing and helped me fix the issue. First, we decided to just pump some freon and see if the unit would hold up. I paid $160.00 for the repair v/s 500 if I used a contractor !!! It worked for a month and then the motor quit. At this time, I decided to replace the unit. We bought a Payne 3t - 13 Seer, new indoor coil, filter, flush kit, some couplings, armaflex sleeve. I paid $1600 to my friend which includes parts and labor. I would have spent more than double if I used a contractor. We bought all the parts from Johnstone supply house in Indy. They sell parts and provide pricing only to licensed techs. It is a bad deal because folks like me who cannot afford to spend $$$$ have to depend on these contractors. It is nothing but a union mentality and does no good to consumers. I read several reviews before buying and could hardly find anything useful in my decision making process. Everyone keeps saying that it all depends on installation. I agree with that statement to some extent but it is just bologne ! It is not rocket science . You just need the right equipment and tools which many of us don't have. Brazing torches, nitrogen, extra freon, vacuum pump, special plumbing tools etc etc. It took approx. 4-5 hrs to finish the job and then we checked for leaks and took some temp measurements. The house is now cool at 68f. I thank God for folks who can be a blessing. I disagree with the hvac blog spot. They don't talk about prices or any tips because they want you to spend $$$$$. It is not a fair trade system. I am sure the socialist lobbyists keep us away from fair practice trades. I think every home owner should have the freedom to buy and install. We should not depend on others. I know many of you will disagree with this but that's just plain fact and truth hurts!

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Date created: 2012-03-16 Name: g. hogan
Location: indianapolis in 46203
Years owned: 5

Satisfaction Rating:
Review:
"2 days after warranty it stoped working"
The compressor went out 2 days after warranty went out ,the a/c never keep my house cool and was very noise from day one . I tell everybody that I can payne is junk

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Date created: 2012-01-14 Name: billy shepherd
Location: port orange fl
Years owned: 2

Satisfaction Rating:
Review:
"nothing but problem"
In less than three months the heating motor and heating element had a short and burned the wire harness. It also burned a hole in the mount. This could be very unsafe I think the company should pay for the labor on this.

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Date created: 2011-12-05 Name: Gary
Location: Mi
Years owned: 1

Satisfaction Rating:
Review:
"Payne a/c has been nothing"
Payne a/c has been nothing but a loss since it was installed. Wish I had took the $2,500 I spent for it and got a new toy. I had to replace it after 1 year and $800.00 more to repair it in labor and freon. I just got tired of the cost of the junk and put in a Good Carrier and have had no issues since......

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Date created: 2011-10-17 Name: subcooled.ca
Location: Canada, Ontario, mississauga

Satisfaction Rating:
Review:
"Great Product"
I install Payne's for a living and never have problems with them. Installation of any a/c is the key, if you are looking for a cheap install, you will get what you pay for. I always tell my clients that the install is much more important than the brand Proper refrigeration practices must be followed or a compressor burnout is not uncommon after a couple of years.

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Date created: 2011-10-04 Name: murrayrehn
Location: hillsboro tx
Years owned: 3

Satisfaction Rating:
Review:
"home owner"
I bought the unit new Payne PA12NA060-A and when arrived it was to be pre-charged, on freon in it dealer checked said service valve bad, serviced system, the following year same thing 3 year same thing, got mad demanded they find the leaks, they finally found it. The condenser coil had 6 leaks in it , will not repair it & no warranty wants me buy new unit from him.

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Date created: 2011-09-24 Name: L. Hildebrand
Location: Coorado Springs, CO.
Years owned: 6

Satisfaction Rating:
Review:
"What does this mean?"
I've had this ac unit for 6 years and it has worked and is working as it should, very good. Reading other reviews of the ac they mostly sound that this is a far inferior unit. However, how many Payne ac units have been installed, probably many. How many negatives a very small percentage. I'm not interested in recommending any products because we all have different experiences. I would suggest to anyone I've had my Payne PA12NA024-G for 6 years and it works great.

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