Consumer Reviews of Payne central air conditioners

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Date created: 2012-12-27 Name: jeanette Diaz
Location: tampa &lorid

Satisfaction Rating:
Review:
"six visits- cant fix. call another sears autho dealer, owner."
Installer did not guard my back nor, so I have a 5 year warranty. Unit stopped heating two and a half years. Sears auto tech fixed the problem, but created another problem. Blower motor would cut off on at will sporadically sometimes would not cut off at or no matter the setting. In total Sears three certified techs were out to fix it and unit became inoperable for heat or ac. The owner called me after the sixth visit said they could not fix it, I would have to call someone else. Crazy right!!! Three parts were replaced,I paid 4 labor. Thermostat, control circuit board, plus service visit. Total over $850. I called Sears, they will send one of "their" techs, beginning with a $$79 service charged plus an hourly fee for diagnosis etc ...etc ...$$$$$$$.

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Date created: 2012-11-28 Name: Adam W. Henry, Jr.
Location: Houston, TX. 77065

Satisfaction Rating:
Review:
"Poor Quaility Product"
Had our 5 ton Payne condensor unit replaced on 1-31-12, after 10 months the unit quit operating. a/c tech found a crack in the coil running along the fin area. The crack could not be replaced and the unit has to be replaced. This is going to cost approximately $500.00 out of my pocket for something that is their fault. If it were not for the factory defect, I would not be writing the very negative review. The contractor has given me a discount on labor, but I am still out the cost of the freon, 15 lbs. @ $24.00 p/lb. The manufaturer stated the cost of replacing of the unit is not covered my the warranty and it is my responsibality to pay. This unit is less than 10 months old. I will not recommend a Payne unit to anyone, and will the a voice to be heard. Run from Payne as quick as you can, I am stuck unless I spend $6,000.00 to have a differt manufature's unti installed. Again run from Payne!!!!!!!!!!!!!!

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Date created: 2012-10-05 Name: C Arnold
Location: Cocoa Beach, FL

Satisfaction Rating:
Review:
"China Pain/Payne"
Replace the whole unit on 4/06/2009 and it stopped cooling in September 2012. Was told I needed a new outdoor condensor coil which has a 10 year warranty. However, it cost me $650 in labor to replace the coil. When I inquired as to why the life on the coil was only 3 and half years I was told because of the cheap China aluminum being used in the manufacture of this brand.What a PAIN,shame on Payne. Buyer beware, find yourself another brand!

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Date created: 2012-09-14 Name: Alexine Raineri
Location: Hyde Park, MA 02136

Satisfaction Rating:
Review:
"Payne is a Pain"
After I had the air conditioner put in, it was blowing warm air. It took me several calls to get him back. After he said that he fixed it, he told me to wait a couple of hours for the air to cool. Five days later it was still blowing warm air. After many calls, he finally came back and fixed it, but he had it dripping in the garage instead of outside. He came back and "taped" a piece of hose instead of using a coupler or just replacing it with one piece. Then he drilled a hole through the garage with caulking it. He agreed to come back and caulk the hole, but he never did. I don't think that using tape to connect a hole is acceptable. I called and wrote to Payne, but they would not help me with the issues. You have lost a customer for good.

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Date created: 2012-08-30 Name: J>S> Reed
Location: Newmanstown,Pa

Satisfaction Rating:
Review:
"Evaporator coil bad"
Same problem at other houses in area, less than ten years old. My in laws had theirs over 20 years with no problems.

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Date created: 2012-08-09 Name: Kenneth Kennedy
Location: maryland

Satisfaction Rating:
Review:
"parts warranty"
All Payne equipment comes with a 10 year parts warranty if its registered within a period of time. Sorry about the problems you people have, it sounds like your installing dealer didn't give you all the facts.

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Date created: 2012-07-20 Name: Tammy Hass
Location: Chattanooga, TN

Satisfaction Rating:
Review:
"DO Not Buy a Payne unless you want One!!"
Purchased in 2009, replaced the cooling fan last July 2011, replacing the cooling fan again this July 2012. Labor is not covered. The Payne is a payne in the buttocks!!!! Will never purchase another one!! If you are looking for a new ac do not buy a payne!! Well, after calling customer service today, the csa "Took Notes" but there is no recall on the fan motor. I guess there is a need for a class action lawsuit.

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Date created: 2012-07-15 Name: d price
Location: Easley SC

Satisfaction Rating:
Review:
"PAYNE is INDEED a very PAIN"
Home warranty replaced a 26 y/o ge 3 1/2 Ton unit and slipped in a 3 ton unit instead.. will not cool the house.. 3 years ago... house has not seen 68 degrees since the ge unit left. Have had the 'pain' serviced 2 times a year - they come out. 'gas' it up... power bill has also increased $100. per month, both winter & summer since the Payne was installed.. leaks.. water and freon... company refuses even to this day to do anything about the troubles.. dont by one... lemons!!!!!!

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Date created: 2012-07-13 Name: P. Mahfood
Location: Florida

Satisfaction Rating:
Review:
"Lemon PA3Z, 3.5 ton package unit"
A 3.5 Ton Payne, package unit Installed 08/06/2009. In 1 week, the Evaporator Blew. The coil was replaced by Payne. Labor cost, by me. Less than a year later, same coil burst, The coil was replaced by Payne. Labor and freon cost, by me. Six months later, the dc motor failed. The motor was replaced by Payne. Labor cost, by me. Last night, 07/13/2012, coil blew again. Payne said that I must pay Labor and freon again. Only an Idiot will buy a Payne. I was an Idiot, once, not again. I am dumping this unit and replacing it with a rheem.

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Date created: 2012-07-10 Name: M. Guy
Location: Massillon, OH

Satisfaction Rating:
Review:
"Not a pain here...."
Luckily, I have a friend of the family who works for a commercial hvac contractor. He suggested a Payne ac to go with the Payne furnace he installed 6 years before. I have had my ac for 3 summers and my furnace for 9 winters- with regular maintenance, I have not had an issue with either one. I am certainly blessed to have an hvac person I can trust and I am happy with both my Payne ac & Payne Furnace and I would definitely buy the same brand again.

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