Consumer Reviews of LENNOX central air conditioners

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Date created: 2010-08-21 Name: Chris Horsefield
Location: Missouri

Satisfaction Rating:
Review:
"Lennox 6 years new"
Lennox is horrible. The fan motor and compressor went out right after the warranty. What a waste of money.

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Date created: 2010-08-09 Name: K. C.

Satisfaction Rating:
Review:
"Bad install from Lennox dealer"
Our Lennox is only 3 years old and every summer we have had trouble with it. Everything has been replaced and still not working. I gave up calling our Lennox dealer and called another company to check it out and wow it had been installed all wrong, even the heating system is not vented right and gas fumes were coming back into the house. Seems like the Lennox dealers dont know how to install or repair their own units. So now we are out more money to have it fixed right. 7000.00 unit and this is what we get for it.

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Date created: 2010-08-06 Name: R. Leonard

Satisfaction Rating:
Review:
"Don't Buy Lennox A/C"
We put an addition on our house and a Lennox unit was put in. The compressor on it just broke and it's only 5 1/2 years old. Of course it's just 6 months out of warranty. This broken unit sits next to our 25 year old Trane unit which is still running like a charm. Don't by Lennox! I waited 1/2 hour on the phone to talk to someone in there consumer affairs department and they were of no help. Buy Trane.

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Date created: 2010-08-05 Name: R. Martin

Satisfaction Rating:
Review:
"Poor Performance - Lennox A/c"
I see that many consumers are having the same types of problems that we have encountered. Faulty valve, bad compressor, fan motor - all replaced on a unit that is just 2 yrs old - $2000 out of pocket expense. Lennox Quality Control is non-existent. Does anyone know what you have to do to get the Consumer Agency to review these units? While not hazardous to my health, (although it was 103 yesterday) to me it just looks like too many of the same issues.

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Date created: 2010-08-02 Name: Mr./Mrs. Durward Carter

Satisfaction Rating:
Review:
"Elite#5807B07694,5807A15808"
Lennox Elite new full system bought 5/30/07 from Bullard A/C in Bullard, Texas. Found flat on freon 7/07 when called. New condensing unit installed in 2009 and now (today, 8/1/10 a new fan motor.) This unit was $6921.00 and we feel that none of our neighbors have had this type of problem with other units that were even less expensive. I have worked for a Lennox dealer and always stood by Lennox. I will not recommend this product, at the present time. This is not any better than some used units. We feel this was a complete lemon and we should be reimbursed for a portion) even though it is under warranty, except for labor!) Labor is expensive too! Bullard A/C has been very cooperative and could not be a better business operated service. Fortunately, we have an rv where we stayed in while unit was out. My husband just had open heart surgery and has had heart problems. We can not rely on this type of unit.

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Date created: 2010-07-28 Name: M. M.

Satisfaction Rating:
Review:
"Buy another product!"
I have paid out over $1100 in repairs to my Lennox a/c unit. The first problem involved the a/c fan and then last month I needed to replace a shorted compressor. My a/c unit is only 4 years old. The $1100 was for labor as only the parts were covered under the warranty.

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Date created: 2010-07-26 Name: Pete M.

Satisfaction Rating:
Review:
"Junk"
Complete junk. I have two of these and have to have them serviced every few months. Who cares about efficiency when you have to pay the repair man $200 4-6 times a year. Lennox = Lemon. Never again.

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Date created: 2010-07-19 Name: Ann Lilly

Satisfaction Rating:
Review:
"poor quality equipment"
Our unit was installed by Drees Homes, our builder, in May of 2006. The compressor just went out after only four years of use! The worst part is that our model has been discontinued, and the replacement will take three weeks to manufacture. It's 100 degrees outside! Warranty will cover the parts, but it will cost us $1400.00 to install and for coolant. We bought a "new" house to avoid surprises. Wouldn't recommend a Lennox!

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Date created: 2010-07-18 Name: C. Ganczarz

Satisfaction Rating:
Review:
"read reviews"
I am so glad I read the reviews. I will not be purchasing one now. Reviews on older units are very good. New ones? Wow, I haven't seen a product with that many negative responses. I wonder if the newer products are made in China.

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Date created: 2010-07-11 Name: Judith N. Erickson
Years owned: 1

Satisfaction Rating:
Review:
"Wet socks odor"
My central air is only 15 months old and every time it kicks on it smells like old wet gym socks. My installer says the only way to 'get rid' of the odor is purchase a $400 uv light to keep the condensation off the coils. Give me a break!!! What kind of system doesn't allow for air circulation????? Try to get hold of the Lennox company for help!! Oh, and my warranty does NOT cover this problem!!!

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