Consumer Reviews of LENNOX central air conditioners

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Date created: 2011-06-03 Name: B Furry
Location: Tiltonsville, Ohio
Years owned: 8

Satisfaction Rating:
Review:
"shot after only 8 yrs!"
Bought 2 furnaces and 2 central air units 8yrs ago. One ac unit already shot! 3 to go? Will never buy again. I will do my best to tell everyone I know! Thinking about a few letter to the editors to describe my experience with the dealer AND company!

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Date created: 2011-06-03 Name: Johnson Watson
Location: North Carolina

Satisfaction Rating:
Review:
"Tired about the unit, problem every summer"
I have the AC unit installed in the winter of year 2005, started to use at year 2006, it had problem next year, called service twice that year, since then, it had problem every summer about leaking, I am so tired about the product, I may have to change another new one, but never use Lennox A/C system again.

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Date created: 2011-05-31 Location: San francisco

Satisfaction Rating:
Review:
"Excellent air conditioner!"
Its an excellent air conditioner. I am very happy with the price I paid for it.A shorter warranty is especially worth considering if you don't expect to stay in your home for a long time. Its small size also makes it fit in our medium sized house. An oversized air conditioner costs more to buy and cycles on and off more frequently, reducing its efficiency. It uses just the right amount of electricity.

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Date created: 2011-05-31 Location: Lake City, SC

Satisfaction Rating:
Review:
"AIR CONDITIONER REVIEW"
Lennox is a well known trusted brand and I have owned this air conditioner for almost two years. I like that it runs smoothly but I don't like that I can hear it so vividly and I expected it to be almost silent, from the way the company advertised it on the box. I don't like loud machines, especially when my two year old is napping. But on the other hand, I have not had to repair or replace it yet. I would buy the same brand again and recommend it to a friend because its inexpensive and worth the cost. This machine puts out very cool air; the air is almost colder than the one in my freezer.

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Date created: 2011-05-23 Name: Michael Hudosn
Location: Bossier City, LA
Years owned: 5

Satisfaction Rating:
Review:
"Good equipment????"
New construction late 2005, first used 2 (1-5 ton, 1-3 ton) in 2006. Since that time the entire 3 ton outside unit has been replaced, the condensor coil on the 5 ton has been replaced, the service valve replaced, both attic evaporator coils have been replaced. Leak testing done 4-5 times, freon added or totally replaced on each occasion. Never have had a season without something being replaced or refilled. $750 bill last summer, $1250 invoive today for freon, installation of coil and service valve. Service company run by friend and neighbor who installed in my home the top of the line units and setup he put in his own home. Have zero confidence that units will work for 6-12 months without more parts and service. If they had lemon laws in Louisiana on a/c systems I would have already hired an attorney and filed.

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Date created: 2011-05-22 Name: TJ Machado
Location: Mississauga, CA
Years owned: 10

Satisfaction Rating:
Review:
"Nine Years Service and then leaks"
Gave good service for 9 years then seems to have sprung a leak. Replaced refrigerant after 9 years and then again it seems to need 2.5 lbs of refigerant implying a leak in the coil. I was expecting at least 15 years of trouble free service given I maintain it well.

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Date created: 2011-05-21 Name: Crcil Turner
Location: danville, Ga.
Years owned: 2

Satisfaction Rating:
Review:
"home package a/c and heat pump"
bought in Aug. 2009, started having problems in 2010 wouldn't cool to outside temp. 77 degrees is as far as it would bring down inside temp.and that is continously running 24 hrs a day. Freon had leaked out of coil. even though there was a warranty on coil, Lennox would not pay to replace bad component or poor workmanship, whichever caused problem.

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Date created: 2011-05-12 Location: New York, NY

Satisfaction Rating:
Review:
"Air Conditioner Review"
I have owned my air conditioner for about 5 years and I believe that the Lennox XC21 is a very high quality air conditioner. I like that it is 13 times quieter then standard air conditioners. It has noise reduction technology that enhances this advantage. I am very statisfied with my product, there is nothing I dislike about this product. I never had to repair my air conditioner throughout the whole five years I've used it. I would definitely recommend this brand over any other leading brand to my friends.

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Date created: 2011-04-23 Name: Frank Pixley
Location: Charlotte, NC
Years owned: 6

Satisfaction Rating:
Review:
"Have had issues with these units starting in year Four!!"
I would seriously would rethink any Lennox product in the future and warn homeowners and potential homeowners to be wary. Merit Series units were placed in a $500,000 home by James Customs Homes and I later learned this was a cheap out option. We thought we had a system that with proper maintenance give us at least a decade of worry free service. Hardly, we started replacing parts in as little as 3 1/2 years... mother boards, switches etc. Everything is proprietary part wise, so don't look for your regular HVAC tech to have parts. Everything has to be ordered through Lennox and prices are steep. Can you say revenue stream? We're now in year six and frankly it's more problems. The likelihood of spending thousands of dollars after just 6 years is sickening. Arm yourself with knowledge before buying any product from Lennox. If you're buying new construction, do your homework and make the builder switch out systems if they want to make the sale. I strongly suggest buying equipment where parts can be carried by anyone thus prices for maintenance is lower. Stay away from proprietary systems that forces only their specialty parts. They sell it as ensuring quality, but understand it's a rich revenue stream for years to come for them. As a Real Estate Broker, I intend to educate my clients to make sure they understand what they're buying and what to expect.

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Date created: 2011-04-22 Name: Mike C
Location: Greensboro, NC
Years owned: 8

Satisfaction Rating:
Review:
"Lennox's Dual Zone System Has Problems"
Just spent 839.00 yesterday for a bad control board. I've replaced the fan, had trouble with the furnace, and have a freon leak somewhere. The system is good when it's running well but a piece of junk when it's not. I hope it will keep running another 7 years without costing too much money!

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