Consumer Reviews of LENNOX central air conditioners

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Date created: 2010-10-26 Name: B Sopchak
Location: Williamsburg, VA

Satisfaction Rating:
Review:
"Not worth the price"
Spent $5K on a new a/c unit 3 years ago. Now spending $500 more to get a factory weld repaired. Considering the Lennox product was twice as expensive, I expected better quality. Next time I'll spend half as much for the same non-existent peace of mind. Massive waste of money.

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Date created: 2010-10-17 Name: D. Green
Location: Houston

Satisfaction Rating:
Review:
"Leaky Coils."
We had 3 brand new a/c units installed in our house during remodeling 2009 and as of August 2010, all three units had leaky coils that had to be replaced. Lennox provided new coils but would not pay for the labor to replace which cost $2,000. When you have three new units all having leaky coils, how can they not call that a "Defect"?? If anyone is doing something legally about this, I would like to be included. If a company is making a defective product, they need to be held accountable. Especially with the price you pay for this "quality" brand!

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Date created: 2010-10-12 Name: H. Green
Location: Houston, TX

Satisfaction Rating:
Review:
"Poor customer service"
I have had this uint about 5 yrs. It broke down the very first year I had it, and I have spent hundreds of dollars in repairs since.I have had a number of qualified people try to fix it but it just keeps breaking down. They tell me they get litle to no support from Lennox. It was repaired 6 wks ago is already broken, and I have been told their is no way to fix it.

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Date created: 2010-10-03 Name: J. Lujan
Location: riverside, ca

Satisfaction Rating:
Review:
"Dont buy Lennox"
Unit is a piece of garbage. I have had problems approximatley 2 years after I bought it. two compressor leaks and now heat exchanger warped. dont buy Lennox!

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Date created: 2010-10-01 Name: S. Steinway
Location: Atlanta, Ga.

Satisfaction Rating:
Review:
"Undependable and UnReliable A/C units"
I have five 20 sear units, supposed to be top of the line. What a joke! Four of the five units have all had major repairs and they are only 3 years old. The repairs started when the units were a year old. We have replaced capacitors. expansion valves, water pumps, switches and now 3 of the 5 units are leaking freon. We have to find the leaks, cannot refill again with freon to the tune of $600 per unit. I am about ready to throw out these units and buy a reputable brand.

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Date created: 2010-09-26 Name: CIndy
Location: CLovis, CA

Satisfaction Rating:
Review:
"Lennox 10 seer"
i purchased a new house 4 yrs. ago and my AC by Lennox is already broken... i need to have it replaced and will cost me an arm and a leg. I wouldnt recommend Lennox to anyone!!

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Date created: 2010-09-20 Name: Tracey
Location: Memphis, TN

Satisfaction Rating:
Review:
"Don't use Lennox....."
I have had problems every summer with my Lennox air conditioner. I finally contacted Lennox directly and the field guy told me that it is not his job to fix the problem. The unit is not even 5 years old and I have had to replace the compressor twice, install 2 hard start kits, replace the pressure switch, replace the contactor and replace the capcitor. Out of pocket in 4 years has totaled $2253. Lennox does not care about thier products. They are just trying to run the warrenty out.

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Date created: 2010-09-06 Name: Dissatisfied
Location: Dallas, TX

Satisfaction Rating:
Review:
"RUN AWAY FROM LENNOX !!! - JUNK"
JUNK !!!! The one word to describe Lennox. I am on my 6th summer with 3 Lennox units which have been nothing but trouble. There is NO CUSTOMER SERVICE with Lennox. They are very energy efficient because they never work. They have stood behind none of their units. I just replaces 5 units in my office building with Trane and am much more satisfied. The most expensive piece of equipment is the one that does not work and has to be replaced. Lennox qualifies as the most expensive !!!

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Date created: 2010-09-06 Name: Jason
Location: Lewisville, tx

Satisfaction Rating:
Review:
"Poor quality"
My home is three years old. Had to replace my 3 ton unit under warranty last year. Now my four ton unit just went out. Repairs to the units every year. Lennox quality control is very poor. If Drees Custom homes builds your house in dallas, insist on a different brand. The sub out to frymire.

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Date created: 2010-08-23 Name: christine
Location: houston tx

Satisfaction Rating:
Review:
"Lennox air condition systems"
We had 2 Lennox A/C. The first one had problem on the third year (mother board was broken). Now on the fourth year, the second A/C also gave us problem. We are waiting to be fixed. The labor and the part are jacked up on Lennox; we have to pay $425 for the mother board while it costs under $100 on the internet!

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