Consumer Reviews of LENNOX central air conditioners

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Date created: 2008-11-18 Name: N.Ray
Location: Phoenix, AZ
Years owned: 1

Satisfaction Rating:
Review:
"Never Again"
I actually owned the unit just barely a year, as in no more then 13 months. We bough a new house, and the next year the A/C broke, and leaked all our coolant. Turns out there's a copper tube that is supposed to have space around it. Well, it didn't, rubbed against the drier filter, and wore a hole through it. After speaking with the A/C tech, as well as several others, it's clearly a manufacturing defect. These things happen, but apparently not to Lennox who refused to even consider it was their fault, insisted that it was the fault of the installer (despite the fact that's it highly unlikely it would have ben noticed), and denied any reimbursement to us (it cost us approx $650 to fix the hole, and replace the coolant). I contacted a local new station, and Lennox wouldn't budge for them. I contacted the BBB, and still nothing. I am resigned to the fact that I will never be reimbursed for this, yet determined to make sure everyone possible knows how horrible the customer service is. For that reason I will never buy a Lennox again. No matter how great their AC units might be, it is not worth the hassle, and the lack of any regard for the customer if/when something does go wrong.

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Date created: 2008-10-25 Name: Lisa
Location: Arkansas
Years owned: 3

Satisfaction Rating:
Review:
"Will never have another"
We have had our unit for 3 years and every summer and winter we have a $300-$400 service call. It is always something different. I am so sick of this unit that we are debating on getting a new one very soon. I will never buy a Lennox unit again and I would advise anyone to never have one in their home....oh yeah everything that has had to be replaced has not been covered under the warranty.

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Date created: 2008-09-10 Name: Greg Mason
Location: Carnesville, GA
Years owned: 4

Satisfaction Rating:
Review:
"Lennox poor quality"
A Lennox unit was installed by my builder in Jan 04 and within a year had to have a freon charge, the next year another charge was required. This year had a "surprise" another charge, then the outside unit cooling fan gave out. Not covered by Lennox. What a piece of crap. I am going to replace this nightmare and it will not be a Lennox.

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Date created: 2008-06-20 Name: Bo
Years owned: 6

Satisfaction Rating:
Review:
"Lennox not "elite""
5 yrs 6months old. hvac guys love Lennox because of the service calls. Bought "Elite". Coil leaks every where 6 months out of warranty, local guy thought we had a 10 year warranty not 5 years. Very unhappy, unit was loud , Lennox no help ,my 2nd unit is a Trane 14 years old still working great. I’m going to replace Lennox with a Trane or Goodman all cheaply made to be replaced every 8 years instead of 20. a/c guys are a rip off

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Date created: 2008-06-14 Name: Michael Conforti
Location: Kenosha,WI
Years owned: 4

Satisfaction Rating:
Review:
"Lousy service from Schnaares Heating and Cooling."
I purchased a Lennox hsxb150242-30 14 seer air conditioner from Schnaares Heating and Cooling in Kenosha,Wi with a 10 year parts and labor warranty. I called the warranty company that Lennox uses and found out the dealer cancelled the warranty. I have been trying to get this problem rectified with the dealer for 2 weeks and am still waiting. I understand Lennox had a problem with severe freon leaks with this unit and when I call Lennox all get is the run around. I am frustrated with Lennox and the dealer. I am waiting to see if the dealer reactivates this warranty otherwise, I will taking them to small claims court.

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Date created: 2008-06-09 Name: David Elias
Location: Bethlehem, PA

Satisfaction Rating:
Review:
"Lennox Central Air Unit"
We built a new home and the builder (Deluca Homes) installed a Lennox A/C unit. Our fist day of hot weather came so we turned the unit on and it failed to cool the house. The builder had a service tech come out an diagnose the problem. The compressor needed to be replaced! What kind of junk is Lennox pushing on people. Based on other reviews and this experience, I would advice anyone not to buy a Lennox unit. What a piece of junk.

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Date created: 2008-06-06 Name: Cheryl
Years owned: 8

Satisfaction Rating:
Review:
"Lennon Air Conditioner"
I am being nickel’d to death with the cost of replacement parts. First $500, then another $500 and now I am told I need to spend another $500 to repair the unit....all in less than a month. I should have just bought another system. I am very disappointed in the service and in the short time I have had the unit. I keep my thermostat high so it has not been overused.

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Date created: 2007-08-08 Name: Kelly Amott
Location: Murray, UT
Years owned: 1

Satisfaction Rating:
Review:
I bought the "reliable and responsible" XC13 last year. This is the second summer I have used the unit and had the compressor fail. I got a "discount" from the company that sold me the unit and ONLY had to pay $526 to get the compressor replaced. Emails to the company initially generated some response but I have since been ignored. My confidence in the product is shot as is my estimation of the company and their customer service. Hell, for that $500 I could have upgraded my initial purchase but then who knew I would be having problems so soon.

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Date created: 2006-09-06 Name: Craig
Location: Los Angeles, CA
Years owned: 3

Satisfaction Rating:
Review:
With a warantee of five yars, my compressor died after only three years. So I am very disatisfied with the quality of the product, but the reason why I give them such a bad review is because I spent hours securing a replacement part--and shipping was not part of the warantee. Horrible customer service. Would not wish this experience on my enemies, a sad but true evaluation. If you look at the BBB website, you'll see many complaints against this company; I am not the only one. Don't buy anything from Lennox--and don't trust a HVAC contractor that promotes their product.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.