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LENNOX Merit Central Air Conditioner
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Consumer Reviews of the LENNOX Merit
Date created: 2012-09-08
Name: Ted Dale
Location: Indian Trail, NC
Satisfaction Rating:
Somewhat Unsatisfied
Review:
"13ACD-030-230-01 and 13ACD-042-230-01"
My two ac units came with our new home in 2006. On 5/7/10 a bad condenser motor had to be replaced on the upstairs for $305.00. On 4/29/11 Repaired a leak on the e-Coil on the downstairs unit for $346.00. On 7/30/12 I had to replace a 5mfd capacitor and a blower capacitor for $487.00. Seems that either Lennox' products are inferior or the repair company is taking me for a ride. Which is more likely?
Date created: 2011-09-07
Name: BRENT
Location: TAMPA, FL
Years owned: 7
Satisfaction Rating:
Very Unsatisfied
Review:
"Merit Series"
Beware of this company. I have seen 5 homes on my street with the same unit all starting to die around the same time. Seven years is not a longtime for an a/c unit compressor.
Date created: 2011-06-03
Name: Johnson Watson
Location: North Carolina
Satisfaction Rating:
Very Unsatisfied
Review:
"Tired about the unit, problem every summer"
I have the AC unit installed in the winter of year 2005, started to use at year 2006, it had problem next year, called service twice that year, since then, it had problem every summer about leaking, I am so tired about the product, I may have to change another new one, but never use Lennox A/C system again.
Date created: 2011-05-31
Location: San francisco
Satisfaction Rating:
Very Satisfied
Review:
"Excellent air conditioner!"
Its an excellent air conditioner. I am very happy with the price I paid for it.A shorter warranty is especially worth considering if you don't expect to stay in your home for a long time. Its small size also makes it fit in our medium sized house. An oversized air conditioner costs more to buy and cycles on and off more frequently, reducing its efficiency. It uses just the right amount of electricity.
Date created: 2011-04-23
Name: Frank Pixley
Location: Charlotte, NC
Years owned: 6
Satisfaction Rating:
Very Unsatisfied
Review:
"Have had issues with these units starting in year Four!!"
I would seriously would rethink any Lennox product in the future and warn homeowners and potential homeowners to be wary. Merit Series units were placed in a $500,000 home by James Customs Homes and I later learned this was a cheap out option. We thought we had a system that with proper maintenance give us at least a decade of worry free service. Hardly, we started replacing parts in as little as 3 1/2 years... mother boards, switches etc. Everything is proprietary part wise, so don't look for your regular HVAC tech to have parts. Everything has to be ordered through Lennox and prices are steep. Can you say revenue stream? We're now in year six and frankly it's more problems. The likelihood of spending thousands of dollars after just 6 years is sickening. Arm yourself with knowledge before buying any product from Lennox. If you're buying new construction, do your homework and make the builder switch out systems if they want to make the sale. I strongly suggest buying equipment where parts can be carried by anyone thus prices for maintenance is lower. Stay away from proprietary systems that forces only their specialty parts. They sell it as ensuring quality, but understand it's a rich revenue stream for years to come for them. As a Real Estate Broker, I intend to educate my clients to make sure they understand what they're buying and what to expect.
Date created: 2011-04-11
Name: Owen Jones
Location: Bella Vista AR
Years owned: 5
Satisfaction Rating:
Very Unsatisfied
Review:
"troubled unit"
I bought a new house in 2006 and the builder installed a lennox M/N 13HPD-048-230-01 ac/heat pump unit. For tha last 2 years I have spent approximately $350 each year on substandard parts. Last year the repair contractor found a leaky start capacitor. This year the fan motor in the outside unit quit working. The estimated cost to replace the fan motor is $350. The season is just starting so I am afraid of what might be next with a 5 year old unit.
Date created: 2010-06-23
Name: Mrs. Chan
Satisfaction Rating:
Very Unsatisfied
Review:
"Mrs. Chan"
We bought a new house and through the builder, we brought Lennox 13acd. The first time we turned it on, it was not working. According to the dealer, the compressor is not working. "This is a "new" air conditioner and it needs to replace the compressor" ???? I called Lennox and all they said is, 'Don't worry, your dealer will look after it!!". Well, point is, this is a "New" air conditioner and it is not working. Why would they call it new when it doesn't work in the first place? In addition, in our old house, we used "RUUD" air conditioner and never had any problem for the past 16 years. I meant no problem, not a single repair call to the dealer or to their head office. If we had a choice, we would definite buy a "RUUD" again. June/2010
