Consumer Reviews of HEIL central air conditioners

Read more about HEIL central air conditioners

Read reviews of other Air Conditioner brands

Write a review

---

Date created: 2012-06-19 Name: P Morin
Location: Manchester, NH

Satisfaction Rating:
Review:
"15 Year Old HEIL"
The top of our whole house air conditioner unit says "High Efficiency 5000" - but every year since we purchased the house 11 years ago it has cost us more and more to run. I've had it serviced by a local and trustworthy hvac company nearly every year, and each year it needed work. Last year I was told that it would cost so much to run that it's not worth running, time to replace it. The unit was way larger than needed for the size of the home, so I am surprised that it died within 15 years.

---

---

Date created: 2012-04-20 Name: R. Koli
Location: P. Ridge, NY

Satisfaction Rating:
Review:
"Their Warranty STINKS"
I was considering Heil Products. Their warranty is void once I sell my house. That is a big negative when potential buyers find no warranty coverage. Their website discourages contact by potential users of their products. They refer to their dealers or contractors. I usually find manufacturers of products know more about their own products than any of their dealers or contractors. Try calling them direct. I would not consider HEIL for their weak warranty and the fact they avoid contact with homeowners, the final users of their products.

---

Date created: 2011-08-25 Name: Gregory Sowder
Location: Summerville, South Carolina

Satisfaction Rating:
Review:
"READ THIS BEFORE YOU WRITE A REVIEW!"
To the Consumers: It is really funny to read the great reports to the bad reports on Heil equipment. One thing that every bad or good report is missing is who really is at fault and who deserves the credit. With the manufacturing not just Heil but all brands of equipment something the consumer does not know is the government stepped in 2010 and said enough is enough all manufacturers now have to show, prove and manufacture higher more efficient units. It is the whole going green everyone is doing it and it is now mandatory. The 13 seer units are really the 14 seer and the 14 seer are now the 15 seer. Since this has occurred several of these brands have merged with their parts like Carrier, Payne, Bryant, Heil and icp Indoor Comfort Products. American Standard with Trane, York with Coleman and so on and so on. They all use the same parts manufacturers. The same contractors, the same Copland compressors, relay and motors the same distribution centers for the copper to the aluminum coils. These suppliers are globe wide. I can show you the same parts used in a Bryant system that is also used in a Heil etc. Do not be fooled by the true salesman. He might have signed a contract with that brand to be strictly a dealer and will at all cost to sell you on just that brand. The question as a customer is to ask: who is telling you the truth? What Brand is better than the next? In almost every case when properly reviewed 85% of the issues or failure to a product or specific brand is not the equipment’s fault but if traced back correctly you will find it was done by who installed the equipment, the labor or technician or that company or contractor? Were they licensed? How did they handle themselves? Were they professional? Did they cut corners to save a buck? Did they install it properly? Always look for their reviews. The main cause of inside coils or outside condenser fan motors or compressors failures is ductwork. The biggest thing to know is it is called “air “Conditioning. Without correct design of the returns and supply’s for that system the parts are sure to fail. Without proper air flow from day one nothing else will be truly correct in the overall functions or operations of that system. It may take several years for it to show or it will show right away in which an hvac contractor can always blame it on the equipment without you knowing their mistake. Remember this is key, without the proper install of that equipment and air duct design the compressor, motors and smaller parts will over work, over amp and fail. Without proper air flow across the evaporator they will get to cold and tend to sweat and cause rusting and eventually start to cause refrigerant leaks. So the question would be was the ductwork to that equipment adequate from day one? Was the unit properly sized for the home? Was it too small or too big? Was it a mismatch (note) a 2 ton to a 2 ton does not make it a match? The equipment must have proper coil sizing and the correct metering device in one part to match and be installed. Always remember to look beyond what might be told to you as a truth and look at who’s to gain or who’s to lose. (Law 5)So much depends on reputation; guard it with your life, without it you are nothing. With the new government standards being strictly enforced and quality control now mandatory. The only remaining 15% of failure is in shipping which again would lean more to Fedex, UPS or the shipping companies where equipment could have been mishandle, dropped , crushed or damaged. So before you question or report and issues look deeper and you may find out something you did not want to know or believe to ever be the truth. Greg Sowder CEO, Air Concept Solutions, LLC. www.airconceptsllc.com

---

Date created: 2010-09-16 Name: Richard
Location: Fresno, CA

Satisfaction Rating:
Review:
"18 years wit a few problems"
In 1992 I purchased a split unit with a 4 ton scroll compressor condensor with a 5 ton evaporator coil. 12 SEER The heater blower portion was a very early model of an appx 90,000 btu down draft heater that exhausted with PVC pipe. As the compressor condensor was being installed, it was detected that the main suction copper tube from the compressor to the valve on the outside of the unit had a foot long crack in it. It took about 3 months for Heil to make up and supply us with a new tube. Thankfully it was in the winter so the unit was not in use. This crack also caused a leak of R-22 refrigerant into the atmosphere. Since 1992 the condensor coils have been cleaned once or twice a year and there have not been any problems with the unit. Several weeks ago we noticed that the unit was having problems starting the compressor and a repairman installed a secondary capaciator to help with starting problems. It did not help the problem. In getting estimates for repair, we discovered that the factory compressor was not 4 ton, but was only 3 1/2 ton. We do not know if this impacted its performance or service life, but a 4 ton unit should have a 4 ton compressor. As far as the heating unit, the fan limit switch has had to be replaced about every two years. Since I can do this job myself, I have been purchasing them in bulk over the internet, but now that they are about $60 each, this does add to the yearly cost and is an inconvenience. When the switch goes out, the fan stays on for a long time after the heater quits burning natural gas.

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.