Consumer Reviews of HEIL central air conditioners

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Date created: 2013-01-14 Name: kelly
Location: surfside beach sc

Satisfaction Rating:
Review:
"Worst air unit ever!!!!"
Have owned my house for a year and a half and have had my air conditioning unit repaired 4 times. Worst unit ever!!! Go with any other brand!!!

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Date created: 2012-08-16 Name: R. Blake
Location: Apache Junction, Az.

Satisfaction Rating:
Review:
"Defective unit part"
I purchased a new Heil ac/furnace split system in july of 2010. In june of 2011 it stopped cooling. The a/c tech came out and found that the capacitor in the condensing unit went out. He replaced the part and I was charged $66 for the call and labor. The part was under warranty. Well yesterday August 15th, 2012 the unit stopped cooling again. I live in the Phoenix,az. area and it is triple digits here. The a/c tech came out and sure enough the capacitor had gone bad again. It cost me another $66 service/labor charge and now I am told that even though the part is covered under warranty that the supply house that he use to swap out defective Heil parts no longer deals with Heil parts and he found a new supply place that handles ICP (Parent Company of Heil). This comapany will swap out parts for other icp brands, but for Heil parts there is a processing fee. $35 for my part. I called icp's headquarters and was told that all they could do was replace the defective part and had no control over processing fees. So it looks like every year this part will go bad and I will have to pay around $100 to have it replaced. What a bunch of crap.

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Date created: 2012-07-24 Name: B. Troodler
Location: New Rochelle, New York

Satisfaction Rating:
Review:
"Stay away, nothing but headaches"
Unit was nothing but trouble from the get go. Unit leaked at condenser coil and evaporator coil.All rjp mechanical would do would just add freon. Then in second year of same trouble Heil would not give any guarantee on labor. Could not get rjp Mechanical to come back and repair, so local Heil Distributor wanted money up front for all parts with the understanding it would be refunded if defective. Took out unit and purchased a great unit in a carrier. What a difference. Remember stay away from Heil if you do not want problems

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Date created: 2012-07-19 Name: Kr Kenneth Clouthier
Location: Palatine Bridge, NY 13428

Satisfaction Rating:
Review:
"Kenneth Clouthier"
This unit was installed in our new home on Feb 7 2006. We have had a problem with the unit since last summer. Our technician who installed the unit went out of business and we have no way of contacting him. Finally we have a technician and discovered that the condenser is leaking. He charged the unit and he said that it should be okay the rest of this summer but will have to replaced. We had our module home put up December of 2005. We still have part of the warranty for the compressor. The Model Number is:NAC024AKC3. Serial Number is: e054648969. Mfr #NACO24AKC3We live in the North East and the unit is used approximately 2 moths out the year. Why did the condenser develop a leak in such a short period of time? Please respond. Respectfully, Mr Kenneth Clouthier.

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Date created: 2012-05-14 Name: B. Cause
Location: Edmonton, CANADA
Years owned: 4

Satisfaction Rating:
Review:
"STAY AWAY FROM HEIL!!!"
Installed a Heil central air conditioner 4 years ago and had to replace a coil in year 2 for $2000. It wouldn't even turn on this spring and had someone take a look at it and coil needs to be replaced again!!! That's another $2000 to fix. Three coils in 4 years is ridiculous!!

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Date created: 2012-04-18 Name: D. Moritz
Location: Overland Park, Ks
Years owned: 4

Satisfaction Rating:
Review:
"Where's the recall on this peice of junk?!!"
Had the a/c unit less than 5 years and stopped cooling. Freon leak from inside coil says the company that installed. He also said this is a very common problem. Parts covered but not labor. Less than 5 years-- ridiculous!

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Date created: 2011-12-07 Name: L. Davy
Location: Cadillac, MI
Years owned: 5

Satisfaction Rating:
Review:
"Owner"
The first unit was junk, replace under warranty. The second unit is also junk. Will be replaced this spring.

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Date created: 2011-08-17 Name: B. Troodler
Location: New Rochelle,NY
Years owned: 2

Satisfaction Rating:
Review:
"Stay Away nothing but Junk"
Since we first got it, nothing but problems. Repair Technician kept putting in freon for 2 years. Called a new technician and it turns out compressor coil on outside was defective and on inside the coil was also leaking. Heil has a no hassle warranty for year---but the Heil technician could not find the real problem and Heil will not honor the no hassle warranty since it is not in the first year. Got original dealer from Heil website and they say they are independent. Nothing to do with Heil. Would not recommend to anyone a very dissatisfying experience.

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Date created: 2011-07-25 Name: Beth
Years owned: 6

Satisfaction Rating:
Review:
"Did not last"
Bought this "top of the line" unit less than 6 years ago. It broke in 100 degree weather and we have to replace. It was fine until then but it is ridiculous that it only lasted 6 years.

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Date created: 2011-06-29 Name: Renee Harber
Location: Alamo, TN
Years owned: 8

Satisfaction Rating:
Review:
"Heil AC junk. Unit from Hell not heil"
My unit has been nothing but a piece of junk since the very first day I turned it on. Everytime there is a seasonal change I have to call someone out to fix it because it doesn't work. I am now going to have to replace the air compressor for the second time in 8 years. Forget that. I am junking it and going to a TRANE. Nothing runs like a TRANE. DO NOT BUY THEIR CRAP. You also can't get warrenty parts replaced easily.

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