Consumer Reviews of HEIL central air conditioners

Read more about HEIL central air conditioners

Read reviews of other Air Conditioner brands

Write a review

<< Previous 1 2 3 4 5 6 Next >>

---

Date created: 2010-06-10 Name: The Binghams
Location: Buffalo, New York
Years owned: 3

Satisfaction Rating:
Review:
"Heil Evaportor Coil Failed After 2 Summers"
We live in Buffalo, NY, and as a result, our ac is used relatively little. We purchased our Heil unit with r410a refrigerent in July 07, and discovered it had "rotted out" when we went to use it this spring. It's indoor evaporator coil is already shot, and the estimate is several hundreds of dollars to replace it, on top of the fee for the service call. Only parts are covered after one year, and Heil, who have been painful to deal with and have added insult to injury with their manner, assumes no responsibility for the fact that they sold us crap. We will never purchase anything Heil made again!

---

---

Date created: 2010-06-09 Name: Tom and Donna Bingham
Location: Buffalo, New York
Years owned: 3

Satisfaction Rating:
Review:
"Heil Central AC is Complete Crap!"
First off, let me say that we live in Buffalo, NY, meaning that when we even use our central air, it isn't for long or stressed in ways like it might be in the South! We had our Heil installed in July, 07, and when we went to turn it on this spring, discovered that the coil had "rotted to the core" (ie: rusted out completely and leaked out all its r410a refrigerant). We have had to pay nearly $100 for the service call to diagnose it, and expect to pay over $400 more for replacement as the labor is not covered. Only the parts are (for five years) ...but given what I am now reading about this product, worry that we will continue to experience difficulties with their product. Also, it should be noted that our local installer is giving us a significant discount to replace this part, or it would be nearly twice the price. Also, any attempts we made to discuss this matter directly with Heil and see if they would back up their faulty product by extending our warranty for labor or covering this repair cost, was met with frustration and futility. Their main rep. was like talking to a broken record, and clearly has been well versed in the ways of explaining away any fault or liability and in adding further frustration to customers who are realizing that they have been sold a load of crap, literally and figuratively!!

---

Date created: 2010-05-27 Name: Hot and Angry
Years owned: 9

Satisfaction Rating:
Review:
"Designed to break after warranty ends"
I purchased 2 Heil central air conditioning units for my new house. At the time, Heil offered only a 5 year warranty. Now, they offer 10 year warranties---obviously a lot of people had problems after 5 years. At 6 years, one of the units stopped cooling and despite having their dealer technicians come to recharge, add Freon, and spray sealant for an evaporator coil leak, the unit is still not working. Now the second unit stopped working. I called and e-mailed Heil customer service and they basically said, "tough luck---it's off warranty." So that's $10,000+ down the drain. Now I have to replace these Heil pieces of junk.

---

Date created: 2010-03-25 Name: Dylan
Years owned: 2

Satisfaction Rating:
Review:
"do not buy"
We moved into a brand new house about 1 and a half years ago. We have had the repair man out 4 times so far. Every time we switch from heat to air something new breaks. This is a piece of crap.

---

Date created: 2009-09-27 Name: jeff standridge
Years owned: 6

Satisfaction Rating:
Review:
"unit is 4 ton gas package"
Coil went out repairman said I could buy a new rheem before putting money in a heil unit because they are junk.

---

Date created: 2009-08-27 Name: Keith Rhodes
Years owned: 5

Satisfaction Rating:
Review:
"Heil Junk"
Dont buy this junk..had my Heil unit for 5 years with 2 coils gone bad now having to spend $5,800 bucs to get a better brand unit.

---

Date created: 2009-08-17 Name: Mark
Years owned: 4

Satisfaction Rating:
Review:
"Junk"
Have two units, one for the upstairs and one for the downstairs. Bought new when we built the house. Every year either the heil furnaces or heil air conditioners have broken and had to have major repairs. This time it is the fan motor for the actual air conditioner. Almost $600.00. You would think that something like the air conditioner would last longer than 4 years without major repairs.

---

Date created: 2009-08-16 Name: M. DeLong
Location: Northern Arkansas
Years owned: 2

Satisfaction Rating:
Review:
"Heil Air Conditioner"
We bought this new house 2 years ago with a Heil air unit. The blower motor went out about 3 weeks ago, and the part still has not showed up. We keep getting stories from our air guy about the unavailability of the motor. One was suppose to be shipped from Tennessee (we live in northern Arkansas), and it was "lost" in shipping. Now, we are getting the only one in the United States (located in Houston) and should be received anytime. It has been hot here, and very uncomfortable. I can't believe this is essentially a new unit, the blower stops working, and we can't get one. I will never buy another house with one of these units.

---

Date created: 2009-06-18 Name: Ernie Geiger
Location: Moose Jaw, Saskatchewan, Canada
Years owned: 1

Satisfaction Rating:
Review:
"Heil air conditioner"
I was sold a heil air conditioner in the fall of 2007 from the dealer here in Moose Jaw, Saskatchewan , Canada. Mr Scott Tessier of Tesseir mechanicals ltd. sold me this one and I am very unsatisfied with it, It hasn't worked since it was installed and I cant get anyone up here to fix it. Every time I phone Scott he never answers and when I block my name and number so he doesn't know whose calling then he answers. I have had 4 to 5 different guys that work for him up here to try and fix it and it has not run cool yet I moved into a mobile home and was told by Scott that this is a good one to have, so I bought it, had it installed and it hasn't worked yet. We went all last summer without and air conditioner and so far this year. and we can't get anyone up to check it, when you turn it on it blows only cool to warm air. and the thermostat in the house is down as far as it will go. what can I do. it is darn hot here, and without an air conditioner its terrible.

---

Date created: 2009-06-12 Name: Babz B.
Years owned: 6

Satisfaction Rating:
Review:
"Can't get parts!"
The unit as worked fine,but after having it for "only" 6yrs. The parts have been discontinued!!! Most of the companys that service your unit won't guaranty having to use a universal part,so you have to get a new unit! Because I this I will never get a Heil product again!

<< Previous 1 2 3 4 5 6 Next >>

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.