Consumer Reviews of HEIL central air conditioners

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Date created: 2010-10-07 Name: Byron
Location: holiday FL

Satisfaction Rating:
Review:
"Defective Fan Motors"
In January 2009 we were sold two Heil central units as replacement systems for our home with strong recommendations from installer. Three weeks after the first aniversary the blower fan moter on one system went out. After much discussion with installer the motor was replaced under warrantee but I had to pay for part of the labor to replace. In September of this year the second system blower fan went out. Again I had to pay for labor to get the motor replaced. Today after only one year and nine months two motors have gone out and I am out close to $300 for labor to replace defective parts. Beware of these units!!!

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Date created: 2010-09-19 Name: Diana Castro
Location: KILLEEN,TEXAS

Satisfaction Rating:
Review:
"THE BEST"
i HAVE HAD THIS AC FOR 16 YEARS NOW IT HASN'T GAVE ME ANY KINDS OF PROBLEMS...

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Date created: 2010-08-27 Name: Charles Licastri
Location: Holmdel, NJ

Satisfaction Rating:
Review:
"Heil 4-ton 14 seer condenser motor"
This unit has been in for 10 days and the motor went. They will not replace the whole unit and the motor will not be in for 4 days. What woudl you do?

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Date created: 2010-08-15 Name: Wayne D

Satisfaction Rating:
Review:
"Compressor went in 9 years"
Compressor went in 9 years and has a 10 year warrantee, however since it runs on freon, my repairman is having trouble locating one. It seems Heil isn't storing these compressors. If I cannot find one, I have to have another central Air installed and I'm told that in order for it to work properly, I need a new furnace too for a total of 6000. I live in two rowhomes and I have a WeatherKing installed in 1989 and compressor is still going strong. I just got a leak, but it is 21 years old. Not a happy camper

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Date created: 2010-08-03 Name: C. Hull

Satisfaction Rating:
Review:
"Always some type of problem"
We had two Heil a/c units installed in our new body shop building in 3/2006. To date, we have spent $827 for service calls on our "under warranty" units. In 8/09, we had to have a compressor replaced. The part was under warranty but the labor cost $440. So far, this summer, we've had the capacitor replaced in one unit a month ago. Now, the other unit is not working & I haven't got the diagnosis yet. All I know is there will be no more Heil for us!

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Date created: 2010-07-20 Name: A. Flynn

Satisfaction Rating:
Review:
"Piece of CRAP"
Bought home brand new. Every year since, we have had to have something replaced. We have owned the home 10 yrs and this summer alone 2 service calls within one month. I will never own another one.

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Date created: 2010-07-16 Name: Dawn Corcino

Satisfaction Rating:
Review:
"JUNK"
My house is less than 3 years old and had one service call in the first year as unit would not work. Less than 2 years later, it will not turn on at all. This came with the house...I know what brand I will not use to replace the unit.... Heil

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Date created: 2010-06-25 Name: Melinda Brown
Years owned: 5

Satisfaction Rating:
Review:
"Absolutely JUNK"
I bought a vacation home that has a Heil central a/c unit installed about 8 years ago. The unit has never worked properly. Out of the 5 years I've owned the house, I have only had 1 summer where I haven't had issues. I've replaced the compressor (under warranty) once, the fan motor twice, and other assorted parts. I am not installing a brand new unit and it will not be Heil. I've never owned such a piece of junk in my life as a homeowner......absolutely junk. Let the buyer beware....do not buy this product.

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Date created: 2010-06-25 Name: Julie G.
Years owned: 18

Satisfaction Rating:
Review:
"Cool & Happy. Fix, don't replace!"
I appreciate this site and the people who have shared their experiences. I don't know if newer models are as good as my Heil 2.5 ton ca5030qkb a/c which worked fine for 18 years. The only service calls were year 1 & 2 because of freon leakage and loose insulation (which thanks to your postings, I know was an installation problem not with the Heil). Being a woman, I feel more vulnerable to be taken advantage of. I was worried if I called someone who sells new ones they would say mine couldn't be fixed or that it would cost way too much. So, I called the local tech school and left a message for the hvac instructor to refer me to someone trustworthy. He called back and gave me four places. I chose Foremen Heating & Ventilating in Green Bay. When I talked to the owner, Dennis, he assured me that usually A/Cs can be fixed. a serviceman was at my house in less than an hour and in one hour he had it fixed! It turned out that mice had made a nest in the control box and chewed up some of the wires, which he said happens often. He spliced the bad wires and replaced a control box they had ruined and the Heil started up right away!! Also a good place to check out a company is The Better Business Bureau website. Foremen was rated a+ ! Good luck and stay cool.

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Date created: 2010-06-24 Name: Karen Roberts
Years owned: 8

Satisfaction Rating:
Review:
"Heil Sucks"
My home came with a Heil unit. I know now they must be bottom of the heap. Air quit working, so I called a tech. Tech put the fan in too tight and it cracked the lid on the outside unit. Since Heil didn't make my unit "long enough for them to break", I can't get the part and must replace the whole unit. I won't be buying from Heil, for sure.

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