Consumer Reviews of GOODMAN central air conditioners

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Date created: 2012-07-08 Name: S.Higgins
Location: Mctown ,TN

Satisfaction Rating:
Review:
"Goodman= poor quality"
This unit was put in my new home and every year I've had to have it worked on. After 10 years I've had it gonna replace it with something else.I recommend you spend the extra money and get another unit. All parts are made overseas and are cheap and poor quality. DO we make anything in the USA ANYMORE?? Any company that puts this junk in someones home should be ashamed.

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Date created: 2012-07-05 Name: Joe Ramirez
Location: Adelanto, CA

Satisfaction Rating:
Review:
"Disappointed"
This unit isn't even 4 years old and it has quit working and we have spent 10,000 dollars on purchasing it. Now for problems we have spent 365.00 just to see what is wrong!!! Penguin Air installed and did a Horrible job. Then we called Advantage Heating and Air and they could not find the problem and when we call back we get the run around. So, I tryed e-mailing Goodman and received Really No help what so ever?? We live in the desert and temps reach 109. Would never recomended Goodman

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Date created: 2012-07-04 Name: Richard C.
Location: Ottawa, Ontario, Canada

Satisfaction Rating:
Review:
"Ripped Off by Goodman and Dealer Network"
Called May 26th for yearly service, since then the ac unit has not worked. Six weeks of run around, $400 part replaced in furnace (probably not needed) and still not working. Now its the lower controller valve, 1st week the contractor forgot to order it (Crowley Heating) the not in stock, then the Canadian distributor forgot to order it, finally ordered with 1 to 2 week delivery. Spoke to Goodman in Texas and the part is in stock, it is up to the Canadian distributor to expedite the order. Still no part arriving and it is the hottest days of the year. On top of that the original dealer failed to register the 10 yr parts and labour warranty (we paid extra for it) so we are screwed there also. In talking to Goodman ho it's too bad so sad. Definitely wouldn't recommend this brand to anybody unless they are my enemy.

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Date created: 2012-07-03 Name: Paula
Location: Hampton, VA

Satisfaction Rating:
Review:
"No problems whatsoever :)"
Got 3 estimates for 3 different systems from 3 different companies back in 2008. Did not choose the cheapest estimate, chose the best contractor... Did my homework before hand and ask a simple question during estimates. 'Tell me step by step what you need to do to replace this 20yr old Rheem 10 Seer System and what type of materials you will use' also the contractor matched the Goodman parts warranty with a 10yr labor warranty! I was floored! This convinced me that he was confident with his work and I haven't seen him since that day...this little 13 Seer system is a beast-runs great, looks great and helped me just sell my house for top dollar a couple of months ago. I plan on calling the same contractor for an upgrade in my new home. I design naval aircraft carriers so I'm no hvac expert, but I firmly believe it's all in the install.

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Date created: 2012-07-03 Name: EHPena
Location: Houston, TX

Satisfaction Rating:
Review:
"10 Year Piece of Crap"
Built my house in 2002 and had I known I needed to upgrade the a/c system I would have! The builder installed a Goodman and in 10 years I have replaced 1 compressor (2004), 3 coils (2005, 2006, 2008) and 2 capacitors. I need another coil and decided to replace the entire system. I've been band-aiding the system for the last two years and the a/c guy told me this year to replace the entire system. After reading reviews for the other systems I'm very unsure which way to go. Hopefully, I can get thru this Texas summer before having to buy a new system!

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Date created: 2012-07-02 Name: S Bryant
Location: Tallahassee FL

Satisfaction Rating:
Review:
"Unhappy with their warrantly"
When we purchased our manufactured home in 2006, the dealer did not leave any paper work regarding the ac unit. The unit's coil just went out and I was just told by Goodman that my serial number did not fall under the 10 year standard warranty. The unit they have on their internet is the exact same unit that I had installed but only has a 5 year standard warranty. Don't bother calling their customer service, they are no help. Just suck it up as a lose.

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Date created: 2012-06-30 Name: John Vaught
Location: Eastern Kentucky

Satisfaction Rating:
Review:
"John"
We built a brand new home in 2005, our local home improvement place talked us into purchasing a goodman. We purchased an 8 ton unit off of them, during the 7 year period that we have owned this piece of equipment we have replaced the compressor 5 times, like previously mentioned in someone's post we have had trouble with the ten year warranty. Each time we have replaced the compressor we have had to pay for the labor and the freon. Last summer it cost us over 750.00 to get it fixed. This is absolutely retarded...we paid thousands for this unit expecting it to last for years and it is junk...I Don't care what these guys said that it is not junk . They obviously don't own one.....well guess what it just went out again...this is crazy period...you suck goodman. When the warranty is up so is goodman.

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Date created: 2012-06-30 Name: S Green
Location: Irving, Tx

Satisfaction Rating:
Review:
"Goodman is junk"
Installed June 2009. Have had 12 service calls for various problems with a/c or heat in that time. Now unit does not cool and three different a/c repair companies can't figure out what is wrong. Don't even consider buying a Goodman.

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Date created: 2012-06-25 Name: Araceli L Santos
Location: West Orange, NJ

Satisfaction Rating:
Review:
"WHAT A DISAPPOINTMENT"
We had our a/c installed in 2009. The installer's contract stipulated a 10 year warranty on labor and parts. Last week, the a/c did not work. We called the installer and they had to put refrigerant in it and billed us $298.00. First of all, why would this happen only after 3 years? Second of all, why is the warranty not being honored? The customer service person said there is no such warranty!

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Date created: 2012-06-18 Name: D. O'Dell
Location: San Antonio, TX

Satisfaction Rating:
Review:
"Terrible HVAC"
Bought a home in November 2011 that has three Goodman units, all of which only 18 months old. Can't keep them running. Coil replaced on one unit four days ago (took two weeks to get repaired under warranty) lasted three days and unit is now down again. Waiting for service call. Do not buy these units!

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.