Consumer Reviews of GOODMAN central air conditioners

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Date created: 2013-02-22 Name: T. Taylor
Location: San Antonio TX

Satisfaction Rating:
Review:
"AMANA FAIL"
Three and a half years ago had complete system install, indoor and outside. Within a year the reversing valve failed. (Screeching noise described in earlier post). Company that installed unit welded in new reversing valve and I'm sick because the new unit had to be stripped down to do it. New unit totally dismantled. Three years later weld fails, unit leaks refrigerant, call company and insist on unit replacement. Amana says yes, but they want to charge labor and not provide parts and labor guarantee. So do I sink more $$$ for labor, or have weld repaired for no cost. Installer and Amana are putting the squeeze on so I choose the later. But neither solution is very appealing. Bought new unit to serve me through my retirement years. Nothing but frustration since buying the unit.

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Date created: 2013-02-06 Name: billy scoville
Location: lucedale,ms.

Satisfaction Rating:
Review:
"Piece of Junk"
Eighty two year old mother bought Goodman ac heat pump for nearly 4000.00 dollars after installation. Two years old have had nothing but trouble with this junk unit. She is on fixed income and the Goodman crooks would not back their own product up. Is anyone considering a class action lawsuit? I sure would like to know as many complaints as I have seen, these people are thieves. Do not buy a Goodman product. They should change their name to badman.

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Date created: 2013-02-01 Name: Denver
Location: Arlington, Texas

Satisfaction Rating:
Review:
"Buy At Your Own Risk"
I own Denco Air Conditioning & Heating in Arlington Texas, I have been in air conditioning sine 1985 (27 years). Goodman was formerly known as Janitrol. The company had such a horrible name for building cheap junk that a few years ago when the Goodman family business was bought out by a group of Chinese the chinese changed the name to Goodman. Now they are made even cheaper. I can install a Rheem unit for darn near the same price. Or you can buy one of these and in a few years, you can buy another one and then another one and then....well you get the picture. Bottom line is you can dress a pig up and call it a swine, but we all know you have a pig. Save your money and invest it in a brand that is dependable and purchase it through a reputable company.

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Date created: 2013-01-26 Name: B Donovan
Location: Austin, TX

Satisfaction Rating:
Review:
"13 years and never a problem"
I bought a new house in 1999 with a Goodman a/c and Furnace. Not one issue in 13 years. I did service on it twice in 13 years (just thought I should). The tech looked at me both times and said "Nothing for me todo". No freon charges, no electrical issues, no blower issues... nothing. If you like drama and excitement in your life..don't buy this unit. It is boring...It just work

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Date created: 2013-01-21 Name: R.S

Satisfaction Rating:
Review:
"Heat reverser valve"
12 months after installation of 3-ton unit when we switched to heat the pump would make a loud squealing sound that would wake up the dead. Tech came out and said reverser valve was bad and replaced part under warranty but charged for labor which was costly. Worked for one month and now doing the same thing. Company has since closed due to retirement and am having problem finding service to repair. Other that that unit cools well and heats well when not squealing loud enough to wake up neighbor,so unable to use heat.

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Date created: 2013-01-21 Name: Fred Phelps
Location: Boone

Satisfaction Rating:
Review:
"Beware of Goodman and the shills writing positive reviews."
Here's reality, Goodman is typically sold online by companies who spam millions of ads on CraigsList and other boards. I can not find a single company in Iowa that recommends them, and only one will agree to install one, with the understanding that the company is 100% liable for all warranty issues. Seriously, who in there right mind would buy anything from a spammer, they already proved they have no ethics or integrity.

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Date created: 2013-01-17 Name: Audrey
Location: Morgantown, PA

Satisfaction Rating:
Review:
"UGH, 5 yrs old and already expensive repairs"
We had a new $6,500 unit installed 5 years ago. Last year we had to have a new compressor $2,400 installed....we were told that the wires were fried and it was due to a power surge after a storm knocked out the electrical. Not even a year later we had to have a "fix" for it b/c it completely stoped working in August. Since, our bills have been through the roof and in winter months our house if freezing, heater is running non-stop but house if not warming up. We went with a different installer and we were just informed that the Goodman Compressor was installed with an American Standard unit (it's like putting a Ford Motor into a Chevy car with other Chevy parts). He said it will be thousands again to get it fixed and told us to question why they ever installed a Goodman b/c they are nothing but problems. ugh!!!

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Date created: 2013-01-16 Name: L

Satisfaction Rating:
Review:
"Money pit no more"
Bought home less than 2 yrs new ac installed as part of contract- they put in a goodman, summer #1 2 calls to hvac tech. Worked fine the rest of the summer. Summer #2. 2 calls to hvac tech, never cooled the house below 90 during the day or 85 at night. Having complete new carrier system installed today, figured I have already spent a third of the cost of a new system on labor etc.. Why keep funding a loser?

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Date created: 2013-01-13 Name: j frankel
Location: phoenix,az

Satisfaction Rating:
Review:
"Think i'll take my info to facebook,tweeter,etc"
Anyone who wrote a faverable review for a Goodman either works for the company or got paid for the review !

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Date created: 2012-12-13 Name: Steve

Satisfaction Rating:
Review:
"contractor comment"
I'm an a/c contractor that has been installing Goodman equipment for 10 years. This is good quality equipment and I would say that all units break down but by some of the reviews that I'm reading here it sounds like the customers are being lied to about the real problems. Find a quality company that stands behind there work.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.