Consumer Reviews of GOODMAN central air conditioners

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Date created: 2011-06-06 Name: troy
Years owned: 3

Satisfaction Rating:
Review:
"*%?!!#"
I am sitting in my house in total disgust, this is the third year in a row that I have had to call the installers of this piece of crap air conditioner to come and try to fix it. Did you change the filters? To much freon. Not enough freon. this time it's "your coils dirty and plugged we'll just wash it out", well now it's clean and it still won't cool my house. Your product is total junk and I wouldn't sell it to my worst enemy. My only comfort is that I have a 10 year free parts and labor warranty so that I may have some time to save my money and by a quality product in 7 years, but believe me I'll spend the rest of the time badmouthing your brand.

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Date created: 2011-06-04 Name: K Stoup
Location: Waynetown IN

Satisfaction Rating:
Review:
"Unit runs out of freon every year"
The AC unit runs out of freon every year and has to be recharged. We've had several service calls by various dealers. They can't find the leak. We can not get anyone from Goodman's to call us and they have not responded to my email. The unit runs for hours straight but the house never cools down. Unit is defective and they won't cover it on warranty. If we could get it replaced and our service calls refunded, I would be satisfied. Buyer beware. I would not recommend buying one of these units.

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Date created: 2011-06-03 Name: T Hilliard
Location: Georgia

Satisfaction Rating:
Review:
"Extremely dissatisfied is an understatement"
We replaced two AC units with Goodman units four years ago. We have had nothing but problems ever since. It's one thing after another! It was bad enough when they were both under warranty, but now that the warranty has run out on both units, this is getting extremely expensive, not to mention the electric bill sky-rockets due to the units putting out warm air instead of cool. Wish we could somehow be compensated. I will never recommend Goodman to anyone, ever!

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Date created: 2011-06-03 Name: Origck1
Location: NC

Satisfaction Rating:
Review:
"Goodman NOT Good"
I moved in my house 2 years ago and the very first weekend I was in the house I had a problem with this system. The following year the Coil went bad and to be replaced. It took over a week in July heat to get the part in. Now this year, the system has failed again and Yellow Dot, the installer, is telling me that parts are covered but not labor. This system sucks and Goodman knows it. I'm thinking about a class action suit to regain some of the money that so many consumers have had to put out hard earned funds for a defective system. It is certainly no coincidence that so many people are dissatisfied with this product!!! Win or lose, I bet it will get Goodman’s attention.

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Date created: 2011-06-01 Name: PD
Location: Melbourne, Fl

Satisfaction Rating:
Review:
"Coastal Environmental, VacuVent"
I contacted Delores.French@goodmanmfg.com, of Goodman for an assistance with the compressor, which is less than 10 month old. I got printed form reply, telling me how great their quality is, but did not offer any help. Basically saying, too bad.. The VacuVent installed the airconditioner, who do not want to help either.. I strongly ask consumers to avoid Goodman product from what I've experienced, and most of all from VacuVent.

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Date created: 2011-05-31 Name: T Chapa
Location: Potomac, MD

Satisfaction Rating:
Review:
"feel ripped off"
We have AC and heat pump---Our system is less than 3 years old, but needs contast repairs. In fact, we had already changed out, under warrenty, one of the compressors! We're in Maryland, not far from D.C. and in the winter it takes way too long to reached a desire heat! Come on---we're not MN! This past week---one of the AC units completely failed & it's 96!We just learned there's no freon? Another leak? OMG! And yes---it is very loud. I am stuck with this lemon!

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Date created: 2011-05-31 Name: Maria P.
Location: Winchester, Va

Satisfaction Rating:
Review:
"Terrible manufacturer"
Bought our house new 6 years ago and have had the repairman out at the start of each summer for the AC for five of the last six years. Coolant leaks, and various other problems. It's either the upstairs unit or the downstairs unit every year. Last summer while working in the yard near the downstairs unit I hear a loud boom and look over to see smoke billowing out. Two service calls and $650 later and now this year the compressor has gone bad. $1300 for a new compressor or $2000 for a new unit. What a piece of $&@% this has been! It has already cost me thousands. Do not choose this system for yourself and buy a very comprehensive warranty if you can and are stuck with it.

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Date created: 2011-05-31 Name: Lisa Taylor
Location: Indiana

Satisfaction Rating:
Review:
"Goodman AKA Junkitrol"
I purchased the AC unit w/Furnace 5 years ago. When I purchased these, I told the dealer I wanted a med priced unit, but absolutely no Janitrol or aka Junkitrol. The Goodman units were installed, and I went online and found it is the same as a Junkitrol.. I was furious!! The business that sold me the units closed, and I couldn't find the guy who installed them...first year the furnace broke down... every year, I call out a repairman for the furnace...it is always something. I do not like AC, and only use it when it is extremely hot... I prefer fresh blowing breezes any day over AC. My AC unit rarely gets used, and it has already quit on me twice. I am so sick of both the AC and furnace....they are both JUNK. I'm on a very limited income and unable to fix the AC unit this year. I am going to purchase a few small AC units for the bedrooms. Also, I have a two story house, the second level rarely cools down at all, however, when working, the AC unit did cool the downstairs.

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Date created: 2011-05-30 Name: Curtis
Years owned: 25

Satisfaction Rating:
Review:
"10 year warrany and much less expensive ."
I've never owned a Goodman unit , but I'm still able to comment how ever I want ........DUH........ How many of the comments are coming from dealers of other brands ? Price wise , and warranty wise , they have the others beat hands down . I've looked at everything on the market pretty much . Looks like it's gonna be Goodman for me . By the way , I don't sell or service HVAC products . Heck , I could buy two of them for the price of one of the other name brand units . And with a ten year warranty how can you loose ? Besides that , they all use the same brand of compressors .

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Date created: 2011-05-29 Name: Mr Freeze
Location: Ct
Years owned: 5

Satisfaction Rating:
Review:
"HVAC Tech"
First off I would have to state something that I think gets missed in these reveiw's. Facts: If you have had many units or even just one compressor failure after having lost one within a year you have more than likely been "dis-serviced" by your repair individual. I personaly put in a Goodman because being in the trade I know its whats in the unit that matters. Technicaly I put in an "undersized unit" my reasoning was that I would have it a half ton less so as it would run a little longer for dehumidification. I live in Ct so this is ok should you be down south etc a different ave is suggested that is a whole other subject. I put in a 2.5 ton R-22 unit (got a hell of a deal or I would have done 410a). INSTALATION IS KEY!!! Unit should be at least 18" away from the exterior wall of any dwelling. Air movement / flow is critical to performance and heat disipitation.Air handler (unit in attic or basically part that gets cold "evaporator") needs proper instalation of it also. Ductwork must be professionally installed. System must be balanced meet criteria for capacity of heat load / wall thicknesses / window with incoming sunlight (heat load). Anything incorrectly either installed or designed incorrectly will hinder the units performance and longevity! My unit has what they all mostly have. A Copeland compressor / typical market single pole contactor. Typical run capacitor / run of the market fan motor and blade. Condencers / evaporators all can be damaged no matter the manufacturer. If your contractor replaces the compressor in ANY UNIT if done incorrectly the unit will fail and fail and yes FAIL AGAIN! I can not go into detail here as it is complicated and technical it involves acid formation that will destroy the internal electric windings in the compressors motor if this damaging acid is not removed correctly you could put in a Heil / Trane unit / York / American Standard you name it you'll be replacing it again and again!Goodman unit installed 2006 have replaced out original contacter with a two pole (doubled the amperage rating)so as that contacts will last a lot longer. Remember these simple things. A knocking noise is bad / buzzing from unit bad (contactor may not be getting full 24volts to hold in contactor which can short live compressor. Debree around outside unit (condencing side of system) will cause efficecy problems as well as excessive pressure for the compressor. Think of it as you trying to cool off on a 100F day while you walk in the sun with a sleeping bag wrapped around you!

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