Consumer Reviews of GOODMAN central air conditioners

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Date created: 2011-06-21 Name: a. d. matos
Location: Fairfax, VA
Years owned: 2

Satisfaction Rating:
Review:
"Wost Reliability in Industry"
I just purchased a high efficiency Goodman A/C and Furnace. I paid over 8 Thousand dollars and had it installed by Pride A/C and Heating. The unit is two (2) years old and it already broke. The company misdiagnosed the problem on their first visit and on the second visit they advised a pressure valve malfunctioned. I am now without A/C on a 90 degree day because they cannot find the part. REALLY…A BRAND NEW A/C SYSTEM AND IT BREAKS AND THE COMPANY CANNOT FIND THE PART. Goodman A/C units are junk and not reliable. Stay away from any and all of these systems, no matter what the price. Never buy a Goodman.

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Date created: 2011-06-15 Name: rich
Location: nj

Satisfaction Rating:
Review:
"Not All Air Conditioners Created Equal"
I hate the reviewers compairing their Goodman to other brands because they use the same brand compressors. The compressor manufacturer make the compressor to the standards requested by the AC manufacturer. That means a quiet copeland compressor in a lennox unit is not the same as the noisey one designed for the goodman. The same goes for the fans, relays, and other components made for the other AC brands. Why do you think Goodmans are so cheap. And their gas furnaces, You are lucky to get 5 to 10 years from their stamped clamshell heat exchangers. All it takes is poor filter maintenance to cause the rings to pop. No Good Goodman

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Date created: 2011-06-15 Location: Wayne, PA

Satisfaction Rating:
Review:
"Goodman Central Air Conditioner: A Great Purchase"
A few months ago I purchased a Goodman DSXC180601 central air conditioner system for my home and I couldn't be happier with my purchase. The summers can get very hot here so this air conditioner has been a lifesaver. I cannot comment personally on the installation process since I hired someone do install it for me, but there were no complications in the process and the installation went smoothly. The Goodman DSXC180601 has done an excellent job keeping our family cool no matter how hot the weather is, and has required almost no maintenance and has yet to fail us! While the price can be pretty high, the product is definitely worth it. The system is energy efficient so you won't spend a fortune on bills, and it runs so quietly you'll barely notice any noise when it's on and keeping your family comfortable. I would certainly buy a Goodman product again after this purchase. Wonderful air conditioner!

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Date created: 2011-06-11 Name: richard mosher

Satisfaction Rating:
Review:
"evaporater coil"
When my wife and I purchased our house it was 18 months old. We got a service maintinence plan, when the company came out to check our system, they foun it to be low on freeon. They checked for leaks and found a leak in the evaporater coil. The coil was still under warranty, but the lobor to put in the new one was $900.00. Now I am finding out that a large number of the coils in our development are failing.

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Date created: 2011-06-11 Name: D.McMahan
Location: Brooksville, Florida

Satisfaction Rating:
Review:
"AFTER 4 years Goodman came thru"
Our nightmare began end of October 2007 - problems with extremely loud start up from the beginning. Within 2 years the compressor was replaced then one part after the other until second repair company (first went out of business) told us they could not fix it, this was 6 months ago. Called Southern Comfort of Webster Florida and they sent Fred Green out. The coil was replaced as well as many minor problems - it would run for awhile and do the same thing again - losing freon. This is a long saga and I am trying to shorten it. Fred was tenacious in testing everything to find the problem, kept telling us Goodman was a good product & he had never seen anything like this before - had to be an answer. He already knew, I suspect, it was the original install & later incompetence of the second company. Yes we had complained to Goodman BUT they had no record of all the replacement parts - I thought they were lying.This last outage Mr Green threw up his hands - contacted the go to guy with Goodman WHO being a very resourceful guy contacted our insurance and found that yes indeed the second company had turned in dozens of labor costs for our unit (we never went 6 months without a repair). This cost us lost work, miserable cold nights in winter and horrid temps in summer.The inconvenience was miserable and no one cared. Also the wrong refrigerant was put in once. Had Mr Green not been so through we would have had to buy a new unit, when this one was deficient from the get go & not even 4 years old. Being low on freon probably caused the compressor to go & maybe other problems. The nerve wracking gun shot sound when unit started up reminded us every time the huge mistake we had made - oh and the power bills _this is a 14 seer _ were no better than our much lower seer. Happy ending was that the guy called Goodman with his research into our system and within 20 minutes Goodman said to put in a new unit. It is happily and quietly purring along now - not running all the time and cooling great. As I have read on many postings about Goodman from the pros - I cannot stress enough - GET CERTIFIED SKILLED TECHNICIANS to install your system -ask for their membership cards - just because the owner of the place is certified DOES NOT mean his workers are and they will ALL tell you they are certified to work on your system. I think only 3 companies make all the systems on the market - I read everything I could find online about air conditioners and EVERY PRO said "it is the quality of your installer and techs" BELIEVE IT!

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Date created: 2011-06-10 Name: K Barton
Location: Memphis, TN
Years owned: 1

Satisfaction Rating:
Review:
"Goodman AC Not Fit For Use"
For the second consecutive year, I am replacing a Goodman AC unit. House was bought 4 years ago and a Goodman unit had recently been installed, no doubt because it was one of the cheapest available. That unit failed last year. Yes, it was still covered by warranty, but I had to eat the $800 labor for installation. Now, after less than one year, that same unit has failed. I will try to work a deal with my heat and air contractor to replace with a different unit, and will gladly pay the difference. This product stinks and I will do whatever I can to replace with something more reliable.

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Date created: 2011-06-09 Name: David
Location: Jacksonville, Fl.

Satisfaction Rating:
Review:
"Home owner"
I had a Goodman unit installed 4 years ago. It has been a problem sice the first month it was installed. The Company that installed it refuses to come out and work on it. I have had the evaperater coil replace three times. each time it cost me $825.00 for freon and labor. I called Goodman and there reply is we only warranty the parts. Goodman products are junk. There should be a law suit filed againest the company. This is fraud. Everyone one encluding Goodman knows they have a issue with there product. Goodman be responceable DO SOMETHING with your product.

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Date created: 2011-06-09 Name: d short
Location: Courtice, Ont
Years owned: 4

Satisfaction Rating:
Review:
"Goodman Air Conditioner"
Had a Goodman air conditioner installed in 2008, worked great the first year, 2011 is the third year in a row that I have had to call a technician for service and each time the unit was out of coolant and had to be re-charged, was fully charged last night and surprise, no cold air coming out of the unit, now appears the system is not holding the coolant at all. This has to be some form of enviromental issue with all these Goodman units leaking coolant into the enviroment and hopefully not into my residence. I'm planning on replacing it with a Unit from reputable company.

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Date created: 2011-06-07 Name: S. Groot
Location: Dulles Virginia

Satisfaction Rating:
Review:
"Avoid Goodman AC"
We bought our unit in 2005 and it has been nothing but trouble. Every season the unit fails to switch; heat to AC or AC to heat. I've had solenoid coils and reversing valves break. What unit needs a new reversing valve every year! Their parts are terrible, must be made in China. The gentleman in customer service was not at all nice or helpful. Now the installer won't return my calls or come out to fix the unit. The unit broke in April, it took 3 weeks to get the repair person to come and replace the solenoid coil for the 3 time. Two days later the reversing valve broke AGAIN! Piece of junk.

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Date created: 2011-06-07 Name: J. Hood
Location: Raleigh, NC
Years owned: 3

Satisfaction Rating:
Review:
"Evaporator coil isuses"
We bought a new home 3 years ago -year 2 our upstairs unit went bad (evaporator coil), now year 3 our downstairs unit has a bad evaporator coil. The parts are both covered by warranty but the labor and replacement coolant is not...so I have spent almost $1,600 in replaceing bad parts in 2 years. My local AC company told me to google and see it's a known issue, I have 3 neighbors who have similarly aged or slightly older homes who are experiencing the same issues.

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