Consumer Reviews of GOODMAN central air conditioners

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Date created: 2011-07-07 Name: B Browning
Location: Western NC
Years owned: 2

Satisfaction Rating:
Review:
"Warranty and Customer Service Stinks"
Just got off of the phone with Goodman customer service. I was informed that even though they understood that my REPLACEMNET coil had been installed for 2 months and failed again that I was responsible for labor on the obviously defective/improperly designed part. I have had the unit for a little less than 2 years and this will be the fourth service call for the same problem. I am planning on filing a lawsuit against this company if they do not resolve this issue. I understand it is a parts warranty but after less that 60 days the parts they sent fails and they are just acting like this is normal business. If I tried to run my business this way I would be out of business.

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Date created: 2011-07-05 Name: G Clevenger
Location: Burlington, NC
Years owned: 4

Satisfaction Rating:
Review:
"Dont buy Goodman"
I had a pair of Goodman Central A/C units installed in a new construction home I build. These units have been nothing but trouble. I have now had to replace the upstairs Evap coil twice (by two different certified installers) and it now needs replaced again! Customer service is horrible, all I can get is form letters out of them. I dont think these people can build a functioning evap coil. Dont even think about buying one of these units.

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Date created: 2011-07-05 Name: Clay
Location: Mesquite TX
Years owned: 5

Satisfaction Rating:
Review:
"Hot in Texas"
As we closed on our house in 2006, thieves were cutting the refrigerant lines on the bottom floor unit of our new home. When we got to the home and discovered the problem, the bank, (Home was in foreclosure) stated they would repair the problem. I told them to let me speak with the A/C guy and I would kick in some money to get a good unit. Before I could get someone on the phone, they installed a Goodman. It is loud, but has perfomed okay. Yesterday when it was 105 outside, unit quit. Electricity gets to the motor but the fan won't turn. Would not purchase another Goodman for any reason. York unit for top floor is from 1996 and still running well. Both receive regular service. Think it is poorly made and poorly designed. (Loud and Inefficient)

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Date created: 2011-07-03 Name: J. Atwood
Location: Knoxville, TN
Years owned: 2

Satisfaction Rating:
Review:
"Junk"
My contractor recomended this unit. He said that all ac units used the same parts and just branded them differently. B.S. This unit has NEVER WORKED WELL. Now into the third summer it has failed completely. On a good day, this air conditioner slowed the internal heating of the house enough to keep it under 85. Now it blows very slightly cool air when it is not too hot. NEVER EVER BUY a GOODMAN AIR CONDITIONER. Also the warrenty is supposed to be 10 years but when I looked it up on thier site, the end date is 5 years after installation.

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Date created: 2011-06-28 Name: Joe_Consumer
Location: Rural, MB

Satisfaction Rating:
Review:
"GOODMAN MFG A TOTAL SCAM!!!"
3 YEARS IN A ROW - FREON LEAKS OUT, GOODMAN INSISTS THAT I PAY FOR REPAIR UP FRONT BEFORE THEY DECIDE IF THEY WILL HELP WITH REPAIR COST, THEN THEY BLAME THE LEAK ON INSTALLER AND WILL NOT PAY A CENT! GOODMAN MFG IS THE BIGGEST SCAM GOING!!!!!

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Date created: 2011-06-27 Name: DONT LISTEN TO DUMB A\C RIP OFFS.....
Location: FLORIDA

Satisfaction Rating:
Review:
"R22 A\C PURCHASE"
I WILL BUY ANOTHER AT THE FAIR PRICE I HAD MINE INSTALLED BY A 59 YR OLD CERTIFIED HEATING AND AIR COND HVAC COMP.HE SAID I BAUGHT A GREAT UNIT THAT MATCHED MY 2 YR OLD COIL. MY OLD UNIT WAS 24 YRS OLD I HAD IT SERV. EVERY TWO YRS. IT WAS A NO NAME A/C .... BUT I TOOK CARE OF IT . PEOPLE THINK YOU DONT NEED TO CLEAN A\C UNITS WELL THATS WHY YOU HAVE PROBLEMS.... DO YOU CHANGE THE OIL ON YOUR CAR 1 TIME IN 24 YRS .NO WONDER YOU HAVE PROBLEMS. HE SAID MY COIL WAS TOO GOOD FOR OLD A/C UNIT AND PUT TOO LITTE ENERGY ON NEW 3 TON COIL.I BAUGHT ASC130361A 3 TON 13 SEER. WOW ...BEST A\C IVE FELT IN MY LIFE,EASY TO BREATH AND RUNS VERY LITTLE.I BAUGHT OFF INTERNET AND HAD INSTALLED BY A PRO HE SAID I WILL HAVE THIS FOR A LONG TIME. THEN, SAID MOST PARTS ARE THE SAME AS LENNOX WHICH HE SELLS FOR ALOT MORE MONEY.WHEN I TOLD HIM WHAT I PAID WITH FREE SHIPPING. HESAID I WAS FULL OF ----. I SHOWED HIM PAPER WORK AND HE SAID HE WILL GIVE ME 100% WARR 1ST YEAR PLUS MFG WARR IS INCL. NO CHARGE FROM GOODMAN.AIR WAS 42 DEGREES OUT OF VENT.TOTAL COST WITH INSTALL AND R22 FREON 1425.00 HE SAID A MATCHING COIL IS THE TRICK TO LONG LASTING A\C UNITS EVEN IF YOU PAY 6000.00 FOR HIGER SEER UNITS. HE CHARGED TO EXACT SPECS ON MANUAL FOR YTHE 3 TON UNIT .I HAD 2.5 TON 19 YRS BEFORE I FOUND THIS QUIET LOW COST A\C. I PAID 11OO.00 18 YRS AGO. AND SERVICED EIGHT TIMES. FIND OUT WHAT SIZE COIL YOU HAVE IN YOUR FURNACE AND MATCH A GOODMAN A\C .YOU WILL NOT BE MAKING A MISTAKE...HOMEOWNERS DONT KNOW CRAP ABOUT WHAT SZE COIL THE HAVE ,MAYBE THATS WHY THEIR A\C BLOWS WARM OR BREAKS ..LIKE MINE .I JUST LEARNED THIS OFF THE INTERNET. BUY A GOODMAN AND STAY NICE AND COOL.... JUST MATCH YOUR COIL SIZE TO THE A\C TON SPECS.......

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Date created: 2011-06-27 Name: cool kat
Location: illinois

Satisfaction Rating:
Review:
"3 ton r22 unit"
I purchased a goodman unit.. what a deal ..... 1450.00 installed.. unit installed by a16 yr vet hvac man. I have AN AMERICAN STANDURD FURN. with 3 ton coil. this is the best a\c ive ever had, fresh dehumidified cool air .for those who had problems, sorry to here that.. my unit was built april 2011.the. 16 yr vet says most a/c units are built with the same compress. and parts.I refuse to listen to people who know shit about why their dinasour furn. and coil wont handle the a\c unit they baught and had someone who dosnt speak english install, flush , rewire,fill with correct amnt. of freon,test.warr.and enjoy a cool house.

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Date created: 2011-06-24 Name: R. CRUZ
Location: YORKTOWN HGTS NEW YORK

Satisfaction Rating:
Review:
"I'll let you all know"
HAVING A GOODMAN GSC130301 INSTALLED TODAY. WILL KEEP YOU ALL POSTED. AC WAS PICKED BY THE REPAIRMAN, SHOULD I BE WORRIED THAT I'VE BEEN SET UP FOR A LONG EXPENSIVE RELATIONSHIP WITH HIM AND HIS COMPANY.

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Date created: 2011-06-23 Name: N
Location: IL
Years owned: 5

Satisfaction Rating:
Review:
"What a waste of money!!!"
Our house is five years old(new construction)and we already have to replace the A/C with a new one because the freons were low and fluctuating and there was a leak somewhere in the system among other problems. Now that we have installed the unit, the installation company has discovered a problem with the computer board of the furnace. I have read the complaints of the users and they all seem to be similar to me. How can one company have so many issues and still be allowed to sell a product that should have much more longevity than 5 years!!!! I would not recommend that anyone who values a dollar purchase this equipment.

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Date created: 2011-06-22 Name: Joe
Location: columbus, indiana

Satisfaction Rating:
Review:
"should not be sold"
Nothing, nothing, nothing but problems. If I had the money it would be out of the house tomorrow. I will pay more in repair cost than I paid for the unit. Another problem may be it was not installed correctly. Why does the government let them sell Goodmans.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.