Consumer Reviews of GOODMAN central air conditioners

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Date created: 2011-08-14 Name: Art Gardener
Location: Berryville,Ar

Satisfaction Rating:
Review:
"HVACR contractor"
I have been installing air conditioner and heat pumps for over 40 years. The problems I have been reading are all installation problems and the brand will make no difference. I have sold at least 10 brands and have serviced all brands for years. They are all good but very poor tech's 90-% of my work is correcting the problems I have been reading about!! Sorry you need better service people!! Art

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Date created: 2011-08-11 Name: A. Zhylinskaya
Location: NJ
Years owned: 2

Satisfaction Rating:
Review:
"Bad experience!"
I am waiting for a second coil replacement in 1 month! Have no words to describe my feelings! Beware!

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Date created: 2011-08-09 Name: Terry Valeo
Location: Louisiana

Satisfaction Rating:
Review:
"Sick at my stomach!"
Spent over $20,000 for 3 units in our new home in August of 2009. Recommended by the company who my parents have dealt with all their lives. Nothing but problems with all 3 units. I just called them again this morning for the 8th time on one unit. Freon has leaked 7 times so they finally replaced the coils 2 weeks ago. Guess what, the system is not cooling again. I've had the entire unit outside replaced as well and this crap is not even 2 years old. If I ever do replace these units, I guess I'll break the bank and buy a trane or whatever appears to be the best on the market at the time. Not worth the headache.

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Date created: 2011-08-08 Name: Laura
Location: Greensboro NC
Years owned: 1

Satisfaction Rating:
Review:
"hvac"
Do not buy a Goodman !!!!! We purchased our new hvac in April 2011 and it has never worked. First, the problem was the thermostat, so they said. We replaced it. Second, they said we had a faulty coil. We replaced it. We have had freon added twice. Goodman will not solve the problem. As the other reviews state, Goodman says it was the installer. Do not buy a Goodman.

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Date created: 2011-08-07 Name: Dianne campbell
Location: wisconsin

Satisfaction Rating:
Review:
"Noisey unit"
Just installed a new Goodman furnace and air conditioner. This is a home without a basement. Have lived here 20 years with a furnace before this one. This one seem very noisy. Is there anything that we can have the contractor do to quiet it down. The old one was not this noisy.

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Date created: 2011-08-02 Name: P. Lopiccolo
Location: Clinton Twp.m MI
Years owned: 1

Satisfaction Rating:
Review:
"Highest Bills Ever Had"
Just had new air installed this winter. We had a lennox air conditioner for over 20 years thought we should get a new higher efficiency air had the goodman put in my bills are higher than they ever been. The unit seems to never shut off. If we raise the temperature the house is way to hot.

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Date created: 2011-07-29 Name: Tom G
Location: Naperville, il
Years owned: 20

Satisfaction Rating:
Review:
"Tech"
Reading all the bad reviews makes me realize how many hacks are in the industry. I totally agree with Mr Freeze: it is not the equipment but how it is installed, started and maintained. As for the homeowner who thinks Copeland makes a different compressor for Carrier than they do Goodman, wrong. You could buy the most expensive equipment and have Slash and Run, Inc install it and it will fail quickly. Equipment must be properly sized; pipes must be kept clean by purging with nitrogen while being brazed. Vacuum must be pulled on equipment to 500 microns. Then charge must be adjusted per charts included with equipment. Many hacks just purge freon thru line set which is against EPA regulations. I have made much coin with Goodman and have many pleased customers. I have a 20 yr old Janitrol and plan to replace it with a Goodman. Seems that the weakest part on all equipment these days is the capacitor. Don't know why. The older units used an oval one that was larger in size than new ones. So if you want the cost of advertising or sponsoring sporting events added to cost of equipment buy a name brand. If you want same components for a lower cost buy Goodman. Goodman does have 10 yr warranty on all parts and lifetime on compressor. Much better than other manufacturers. Mr Freeze, keep up the quality work.

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Date created: 2011-07-29 Name: L. Charney
Location: Ontario
Years owned: 7

Satisfaction Rating:
Review:
"Waste of Money!"
We bought this unit seven years ago and had it serviced/cleaned once a year. Last week it just stopped working. The repair person said that the capacitor had exploded and the condenser and assorted other parts would need to be replaced but suggested we get a new a/c unit. I would never buy Goodman again. Central a/c should last longer than 7 years!!!

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Date created: 2011-07-29 Name: Amanda Ott
Location: TEXAS
Years owned: 4

Satisfaction Rating:
Review:
"SOMEONE PLEASE HELP US."
Goodman Manufacturing, Hello my name is Amanda I live in Waxahachie,Texas I built my home in 2008 and put three Goodman Air Conditioning & Heating unit on my home Sold to us By Mark Fanning Prestige Ac 817-819-6513 . On my main air I have replace coils 7 times and 3 compressor and many other things on the unit from the first day we moved in . And today it has been 5 days with no air in this 102 degree weather and the compressor is out again. We have had a service man out here 8 times this month trying to get it fix. I was told that I to talk to a Ken Meral at 214-498-3912 for he to ok and work on this unti. As of June 29,2010 he well not call us or touch base with us on anything and we don't understand why when you are a big company. I have been out $2000. to $3000. a year on this unit. As of right now this year I have been out $1013.85 of our pocket. I have talk to a lady at Ext. 5862 in your company and she has not gotten back with us. I was told last night at 4:45pm by the service man name Carl at 817-295-6519 that your Goodman Air would replace my unit with a smaller one and I would have too pay $1100.00 for it because you longer make a 5 ton 15 sheer unit. I find this hard to believe when I look on your web site and it shows it. The living space that we have to cool is 3750sq feet. I have talk to the BBB my case I feel where getting the run around and we need someone to help us. The money is not the problem I just need a unit that well work and someone to give us some answer please. I'm a stay home wife so if you read this and would like to talk to us about this please feel free to call us. Thanks Amanda

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Date created: 2011-07-28 Name: JCranston
Location: Granbury, TX
Years owned: 4

Satisfaction Rating:
Review:
"Nothing but problems"
New house; New ac Goodman; 4 years old now. Every year issues; leaking; refrigerant; many days of no ac in tx. Today had Evaporator coil system replaced (just like man below). Turns out with copper tubing and aluminum body, the dissimilar metals cause reaction and premature corrosion/rust to the point of way too early leaking. The man put in a new Gibson coil that is 100% aluminum and he says it will last a long time. He says all over the neighborhood these are failing.

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