Consumer Reviews of GOODMAN central air conditioners

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Date created: 2011-07-29 Name: L. Charney
Location: Ontario
Years owned: 7

Satisfaction Rating:
Review:
"Waste of Money!"
We bought this unit seven years ago and had it serviced/cleaned once a year. Last week it just stopped working. The repair person said that the capacitor had exploded and the condenser and assorted other parts would need to be replaced but suggested we get a new a/c unit. I would never buy Goodman again. Central a/c should last longer than 7 years!!!

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Date created: 2011-07-29 Name: Amanda Ott
Location: TEXAS
Years owned: 4

Satisfaction Rating:
Review:
"SOMEONE PLEASE HELP US."
Goodman Manufacturing, Hello my name is Amanda I live in Waxahachie,Texas I built my home in 2008 and put three Goodman Air Conditioning & Heating unit on my home Sold to us By Mark Fanning Prestige Ac 817-819-6513 . On my main air I have replace coils 7 times and 3 compressor and many other things on the unit from the first day we moved in . And today it has been 5 days with no air in this 102 degree weather and the compressor is out again. We have had a service man out here 8 times this month trying to get it fix. I was told that I to talk to a Ken Meral at 214-498-3912 for he to ok and work on this unti. As of June 29,2010 he well not call us or touch base with us on anything and we don't understand why when you are a big company. I have been out $2000. to $3000. a year on this unit. As of right now this year I have been out $1013.85 of our pocket. I have talk to a lady at Ext. 5862 in your company and she has not gotten back with us. I was told last night at 4:45pm by the service man name Carl at 817-295-6519 that your Goodman Air would replace my unit with a smaller one and I would have too pay $1100.00 for it because you longer make a 5 ton 15 sheer unit. I find this hard to believe when I look on your web site and it shows it. The living space that we have to cool is 3750sq feet. I have talk to the BBB my case I feel where getting the run around and we need someone to help us. The money is not the problem I just need a unit that well work and someone to give us some answer please. I'm a stay home wife so if you read this and would like to talk to us about this please feel free to call us. Thanks Amanda

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Date created: 2011-07-28 Name: JCranston
Location: Granbury, TX
Years owned: 4

Satisfaction Rating:
Review:
"Nothing but problems"
New house; New ac Goodman; 4 years old now. Every year issues; leaking; refrigerant; many days of no ac in tx. Today had Evaporator coil system replaced (just like man below). Turns out with copper tubing and aluminum body, the dissimilar metals cause reaction and premature corrosion/rust to the point of way too early leaking. The man put in a new Gibson coil that is 100% aluminum and he says it will last a long time. He says all over the neighborhood these are failing.

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Date created: 2011-07-27 Name: D Woods

Satisfaction Rating:
Review:
"Central Air Conditioner"
I was referred to Boonstras one hour heating and air conditioning in Burlington to repair my central air. It took them one week to finally find out that it had a ten year warranty because the warranties were filed in Texas. Their repairman, named Darren finally came to analyze it and see what repair had to be done. He was at my home for approximately five minutes when he said he could not tell me what was wrong with my air conditioner because I had blown a fuse. Then he proceeded to tell me that I owed him $99 for his time. Also, even though the main parts of the unit was under warranty, for example the compressor, the labor to repair it would be $690.00. I feel that this company was so unprofessional and was only interested in grabbing me for my money. The central air unit is only four years old and I have had nothing but problems with it. Sometimes it would make a loud clangy noise and would not turn on for minutes as it is supposed to. As well, the repairman was recommended to me by Goodman Manufacturing Company in Mississauga, Ontario. It seems that it has cost me approximately $1,000 per year for only two to three months of the year to provide air conditioning in my home. Quite a costly luxury I would say. This product and the people who service these products are total rip offs and only are interested in how much money they can get out of us consumers, any way they can. I will never again purchase this product or any Goodman product, nor will I ever deal with the scoundrels who service them.

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Date created: 2011-07-27 Name: divna kesetovic
Location: HOLLY SPRINGS, NC
Years owned: 2

Satisfaction Rating:
Review:
"ANGRY HOMEOWNER"
I have same problem like everybody in this review. My house is only 2 years old and already have 2 leaking coils that needs replacement. They didn't have parts to replace the coils -- instead we need an entire unit installed. There are so many similar cases going around and its unacceptable for Goodman as a company to be so unaffected by concerned homeowners. Is anyone interested in filing a lawsuit against Goodman?

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Date created: 2011-07-26 Name: Marcus
Location: Dallas
Years owned: 4

Satisfaction Rating:
Review:
"Seems like there is a pattern!"
We had our home built and a Goodman air conditioner was installed. I wish I would have known this was a piece of junk. Nothing but problems. It looks as though Goodman may have a class action law suit coming their way!

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Date created: 2011-07-26 Name: C. Jones
Location: McKinney,TX
Years owned: 1

Satisfaction Rating:
Review:
"Goodman, biggest peice of @#&$ ever made."
We had a Goodman installed less than 30 days ago and it is already broke. We bought a house with a seller's warranty and had to use it within 60 days to replace one of the ac units. We didn't have a choice as to what brand was being put in and the installers placed a #$&%man unit and in less than 30 days it has already failed. Do not buy one of these units. I wouldn't wish this on my worst enemy. This company is pathetic and the people who run this company should be put in prison for selling this crap.

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Date created: 2011-07-25 Name: Papabear
Location: Tulsa, Oklahoma
Years owned: 8

Satisfaction Rating:
Review:
"My nightmare"
I bought this brand about 5 years ago. 2 month after it was installed the fan quit working, it was replace under warranty. a few month later there was a connector that was arcing, replaced under warranty. A year later the compressor went. It was replaced but Goodman did not honor the 5 years warranty. A Year later replaced the compressor again. Last week (July 22, 2011) the sorry piece of you-know-what quit again. This time I'm not wasting one more penny to diagnose the problem. It is the symptoms as before. I'm done with this Goodman trash.

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Date created: 2011-07-25 Name: Kathy
Location: Tallmadge, OH
Years owned: 6

Satisfaction Rating:
Review:
"Piece of junk!"
We bought this unit (2 ton) 5 1/2 years ago. We live in Northeast Ohio so there are only about 2 months we would use it. Out of that 2 months we might use it 30 days - at the very most. The thing seized up this weekend during our 95+ degree heat wave. Of course, no warranty! What a piece of junk this is. I wouldn't put it in a dog house! Now we have to put out more money and get a new central a/c! You can be sure that it won't be a Goodman!!!

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Date created: 2011-07-24 Name: stacy barfield
Location: Richfield, NC
Years owned: 4

Satisfaction Rating:
Review:
"DIDNT LAST OVER 4 YRS"
Found out after the unit was put in that it wasn't even big enough to cool the air when it was in the 90's outside! Then after 4.5 yrs the compressor went out one night and we had to go stay with my husband's family for 2 days (we have 2 small babies). Will see how fast it gets replaced and how much they try to charge me.

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