Consumer Reviews of GOODMAN central air conditioners

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Date created: 2013-04-03 Name: E. Pena
Location: Houston, TX

Satisfaction Rating:
Review:
"Problems after 2 years"
The builder installed Goodman for a/c and gas furnace in 2002 and I started having problems two years later. First the compressor went out in 2004, then leaky coils in 2005, 2006, and 2007. Although parts were under warranty labor was not. The last coil also needed to be replaced but I couldn't afford both parts and labor. Considering the amount I had paid over the years for just the labor work I could have replaced the entire system. Also I had to replace 3 capacitors over the years as well. I recently replaced the a/c with Tempstar at the recommendation from a friend who works in the industry. Keeping my fingers crossed on this one.

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Date created: 2013-03-25 Name: Stephanie
Location: Southeastern PA

Satisfaction Rating:
Review:
"Horrible Unit - Horrible Company"
I bought a Goodman indoor/outdoor combo unit in 2008. I had it installed by a Goodman recommended installer. I was overcharged for the units. Two years after having the unit installed, the compressor went. The coil was replaced twice. It started leaking refrigerant and has been ever since. Every year when the seasons change, a call is made bc the unit isn't working. This year however, I have had my emergency heat on since November. The unit isn't working properly and the company won't do anything about it. The original installer can't fix it and is hard to get in touch with and Goodman is telling me the unit was installed improperly. They are pointing fingers at each other but my unit is not fixed. The electric bills are astronomical. I am interested in a class- action suit. Anyone else? Shicks615@hotmail.com

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Date created: 2013-03-20 Name: George Hogrefe
Location: Lanoka Harbor NJ

Satisfaction Rating:
Review:
"Goodman"
Had a Goodman heating and a/c unit installed in my new house in 1997. Over that time the fan motor on the ac unit was replaced in 2008 for $300.00 The ac died after being under 2 ft of water from Sandy. The heater is still running without problems. I am putting in another Goodman ac and hope it gives me the same service. Were they made better years ago??

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Date created: 2013-03-15 Name: R.K.
Location: Fort Collins, CO

Satisfaction Rating:
Review:
"Do it right!!!!"
I wish you people were in the hvac trade. I think most of you need to get a quality installer. Half these posts I read are about how....the builder didn't register it, they were bought online, they had to strip the unit down to fix it. If all those things are true, you need to stop blaming the brand and go after the people that didn't do there job. You pay the cheap price for installation and online pricing that's what you get. Do some research people. Register the product within 60 days of installation to get the 10 year warranty. It's that easy.

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Date created: 2013-03-14 Name: Tony Diegidio
Location: Delray Beach FL

Satisfaction Rating:
Review:
"Compressor Noise"
I live in an interior Townhouse in Southeast Florida. The owners on each side of me had their 4 Ton Carrier packaged units replaced with Amana/Goodman 4 Ton units in the Fall/Winter 2012. I could barely hear the Carrier units compressors hum. The Amana/Goodman compressors not only humm loudly but also make a hammering noise. It is so bad that the only way I can sleep is with my ceiling fan on high, a continuous play Classical music cd playing and 33 hours earplugs in to override the compressor noise. The owner of the installation company and the Goodnan southeast technical representative met me at my house. We went up on the roof and checked one unit. The compressor chamber was "Oil Canning" as the Rep. called it, that was the source of the noise. I asked why the Carriers did not "Oil Can" he said the pans they were mounted on where a heavier gauge than the Goodman pans. Both he and Goodman customer service say the units are what they are and they will not reiforce the pans, which he admitted should quiet the oil canning. If anyone else is having this problem I would like to know.

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Date created: 2013-03-11 Name: Evan W
Location: Greenville, SC

Satisfaction Rating:
Review:
"Nothing but Great experience -- very satisfied homeowner"
I had a Goodman installed two years ago. So far it has brought my utilities down and we've never felt more comfortable than ever with the new system. People you need to smarten up. It's not Goodman's fault for all of these break downs. It is the original installer!!!!! 90% of these bad reviews are due to poor install. a lot of times it's the size of the equipment as well. Our Goodman was installed by a top rated company in our area, and they stand behind their work. The tech told me that Goodman does not make the internal components. They only make the cabinet, coils, and heat exchangers. He also said that the copeland scroll compressors used in the newer Goodman A/C's and heat pumps are also used in Rheem/Ruud, Carrier/Bryant, etc. Seriously, a class action law suite won't go anywhere because you are blaming the problems on Goodman when the problem was not caused by Goodman. Even a Trane installed poorly will break down all the time. The key to the life of a unit is proper install and proper size. Ductwork also needs so be sized and installed properly. Oh yeah, you can't beat Goodman's warranties, especially if you step up to the Amana line. Remember, hvac/r is not a diy trade. Brands don't matter, it's all about the guy putting it in. No brand is better than another.

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Date created: 2013-03-08 Name: mack matthews
Location: cartersville, ga.

Satisfaction Rating:
Review:
"Class action lawsuit"
Bought this unit 2years ago 15seer. Constant problemms lets get a class action lawsuit against this company or find out why they are still in business.

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Date created: 2013-03-07 Name: R.S

Satisfaction Rating:
Review:
"Heat reverser valve"
Twelve months after installation of 3-ton unit when we switched to heat the pump would make a loud squealing sound that would wake up the dead. Tech came out and said reverser valve was bad and replaced part under warranty but charged for labor which was costly. Worked for one month and now doing the same thing. Company has since closed due to retirement and am having problem finding service to repair. Other that that unit cools well and heats well when not squealing loud enough to wake up neighbor,so unable to use heat.

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Date created: 2013-03-06 Name: Stephanie
Location: Southeastern PA

Satisfaction Rating:
Review:
"Horrible Unit - Horrible Company"
I bought a Goodman indoor/outdoor combo unit in 2008. I had it installed by a Goodman recommended installer. I was overcharged for the units. Two years after having the unit installed, the compressor went. The coil was replaced twice. It started leaking refrigerant and has been ever since. Every year when the seasons change, a call is made bc the unit isn't working. This year however, I have had my emergency heat on since November. The unit isn't working properly and the company won't do anything about it. The original installer can't fix it and is hard to get in touch with and Goodman is telling me the unit was installed improperly. They are pointing fingers at each other but my unit is not fixed. The electric bills are astronomical. I am interested in a class- action suit. Anyone else? Shicks615@hotmail.com

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Date created: 2013-03-02 Name: DENISE WILSON
Location: KINGSTREE SOUTH CAROLINA

Satisfaction Rating:
Review:
"No good"
This is no good plus their is a shipping cost to the cu this. This is one unit I will never buy again. Not good man is what it need to be call.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.