Consumer Reviews of GOODMAN central air conditioners

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Date created: 2011-09-26 Name: Pete R
Location: Ocala Forida
Years owned: 2

Satisfaction Rating:
Review:
"Badman AC"
For Goodman GPH15, 18 months and 4 major service calls. Pretty much every major part has failed in less than 2 years.

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Date created: 2011-09-20 Name: Dr. Randy M. McCown
Location: Piedmont, OK
Years owned: 1

Satisfaction Rating:
Review:
"I'm a skeptic"
Purchased Goodman CPG0902103BXXXBA 7.5 ton rooftop unit in July 2011. Paid over $10,000.00 for unit and installation. August 2011 one of the two compressors blew up. Literally had a hole in the side of the compressor. New compressor finally installed at the cost of $950.00. I have never heard of a hvac that did not carry at least a one year warranty on labor and five year warranty on compressors. We have twelve more rooftop units. I promise that we will never have another Goodman on our roof.

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Date created: 2011-09-15 Name: T Turner
Location: Valdosta, GA
Years owned: 2

Satisfaction Rating:
Review:
"Manufacturing defect coil expensive to replace"
The unit was installed in new house. Now 2 1/2 years later evaporator coil leaking and had to be replaced. The coil was rusted and deteriorated as if it were 15 years old. Even though it was "under warranty", I paid $20 s&h and over $400 to get new coil installed and unit cooling again. They claim the new coil is made better but that doesn't ease my pain.

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Date created: 2011-09-13 Name: Handy Man
Location: Columbus, Ohio
Years owned: 1

Satisfaction Rating:
Review:
"DSXC180481 has been great"
I bought this unit from ac wholesalers and had professional assistance installing it, but did a lot myself. It is highly efficient, quiet, and has great installation instructions someone handy can follow. The components, E.G. Copeland scroll compressor and Emerson control boards and txv are the same as more expensive units. I have to agree that those who are having problems are in some cases older designs or poor installation. If you don't replace the line set, evacuate the system, etc. you are bound to have problems. So Far awesome unit for a great price.

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Date created: 2011-09-13 Name: Charles Rudolph
Location: Atco , NJ

Satisfaction Rating:
Review:
"Purchase this from a local hvac contractor"
Purchase this from a local hvac contractor to replace existing unit. The contractor knows me and stated no problems with this unit and the manufacturer representative for warranty. Install on 4-14-11 ran until 7-14-11. When unit became loud, well they replace the motor 8-23-11, still issues the compressor is loud it sweats and has short cycles and runs all the time on and off, unbelievable made in USA. They should be out of business, I am electrical contractor for 25 years, I would never treat anyone like this, going to file a small claims in the court. Model # gsc130361fa

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Date created: 2011-09-12 Name: Larry
Location: Lithia, Florida

Satisfaction Rating:
Review:
"5 ton piece of junk"
Purchased this piece of junk in January 07. We have replaced just about every component including compressor entirely then fan, reversing valves twice. In the air handler the blower, coils, transducers what a piece of junk. Service calls every month and will now replace at my own expense since the company won't stand behind their product.

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Date created: 2011-09-09 Name: 12
Location: ca
Years owned: 1

Satisfaction Rating:
Review:
"Goodman is CRAP"
Their customer service sucks. They do not believe in it. Do not buy a goodman air conditioner.

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Date created: 2011-09-07 Name: Cindy Flood
Location: Winter Park, FL
Years owned: 5

Satisfaction Rating:
Review:
"Worst A/C Unit and Company that Installed horrible"
I purchased my Goodman a/c unit 5 years ago from American Air and Heat. Worst mistake ever. If you are looking right now do your research don't make my mistake. I thought I was spending money and getting piece of mind but my choice to use American Air and Heat and choosing a Goodman was not piece of mind I don't know if it is like most people are saying the installation of the product or the product. All I know I have had nothing but problems and spending money I don't have to replace parts that a 5 year old a/c unit should not be needing to be replaced. Since I've had it I have replaced a heat kit, a fuse (which was because of negligence on American Air and Heats part), pounds and pounds of refrigerant over the years which I have been told should not be happening and now the newest thing is a coil needs to be replaced because I am leaking refrigerant. Since I am fed up I will not be replacing the coil I will be saving my money to pull this piece of crap out of my house and replacing with a new unit and using a better company. And by the way I am still under warranty but not only have I still spend hundreds of dollars now American Air and Heat is telling me this coil will still cost almost $700 a complete and utter rip off if you ask me!!! Also, please do not ever use American Air and Heat not only can they not keep technicians they can't keep managers and they are late for appointments or when you are scheduled they don't put you in their computer. I have wasted money and days off of work because of this company so take my advice and go elsewhere. I thought they were a reputable company but boy was I wrong. So maybe the product isn't the problem it could be like other reviewers are saying the installers but I can't take the chance as far as my wallet says right now I have a lemon!!!! Can we have a lemon law for a/c units?!! My next step is definitely the Better Business Bureau.

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Date created: 2011-09-07 Name: Gonzalo
Location: Florida
Years owned: 4

Satisfaction Rating:
Review:
"Defects in workmanship"
After only one week, a piece of insulation inside the evaporator fell off and blocked air flow, the installer fixed at no charge. Now after 4 years of light use (second home, unit runs for about 2 days a week for 6 months)it developed a leak around the solder connection to the high side of the compressor. Goodman would not pay for the repair of the leak nor the r22 even though it is a defect in workmanship. Repair cost $465. Neither one of these failures can be blamed on the installing technician, specially since this is a packaged unit and defects came from the factory.

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Date created: 2011-08-31 Name: Howard B.
Location: Las Vegas, NV
Years owned: 2

Satisfaction Rating:
Review:
"Horrible Air Conditioner"
I have had issues with this unit since the first day of installation. Immediately after installing, I noticed the airflow was very low and couldn't cool the area that my 35 year old air conditioner could cool in no time. The unit would stay on all day and couldn't cool the area to 78 degrees on a day when it was over 100 degrees which all my other a/c units do with no problem. The compressor died 3 days after installing and I'm on my 3rd condenser fan motor. When you call the manufacturer they give you a hard time and say they'll only talk to you if you're a technician. Be very careful of buying this unit even though the warranty is good, the equipment is poor quality with horrible customer service.

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