Consumer Reviews of GOODMAN central air conditioners

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Date created: 2012-02-01 Name: Andrew M
Location: Brooklyn CT
Years owned: 7

Satisfaction Rating:
Review:
"works great"
My 5 ton units works great, I got a 13 seer unit and wish I bought the 16. My electric bill was cut by half with this new unit (old unit was a 10 seer). The guy who installed it was a true pro. He told me that the wire going to my unit was too low a gauge and I should go to a 10 gauge wire. I went to 8 and have never had a problem with it. My only regret now that electricity costs have gone up so high with Obama is that I didn't get the 16 seer. Spend the extra money and get the 16 and have a competent guy install it.

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Date created: 2012-01-31 Name: Neil Anderson
Location: Beaumont tx
Years owned: 5

Satisfaction Rating:
Review:
"Great unit"
Great unit haven't had any problems. This unit is quiet and way more efficient than my old trans unit. I think most the problems others had was poor installers make sur you get a reliable contractor.

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Date created: 2012-01-03 Name: Clyde Scurry
Location: High Springs , FL
Years owned: 3

Satisfaction Rating:
Review:
"Worst unit Ever!"
Worst unit Ever! Replaced a 20 year old unit that worked Better than this Goodman p-o-s###. Salesman said it was greatest thing since sliced bread. "We would see Huge savings in our utility bill immediately." We pay More Now. Unit is package 4 ton unit and have had so many problems and Hundreds of "cha-Chings" on "Warranty covered" issues. We had the Same issues as Many others posting here. Refrigerator leaks less than 1 year, defrost board 2 times in 2nd year evap coil 3rd year all within 1 month after service techncian did the 2 yearly "main service checks" Each time "Every thing is working Properly" Bam! Less than 1 month another part fails and more Cha-Ching. Technician was here 12 days ago replaced evap coil replaced "Under Warranty" cost us 150$ "Cha-Ching" for shipping the "Under Warranty" part. That is what the service company said Goodman charges them. Plus we had to pay Another service call because service agreement does Not cover these issues, however everything was "working Properly" just 12 days earlier. Never buy this crap same problems as every1 else. I would Luv 2 get Many owners 2 join a class lawsuit only problem is the attorneys get all the money. Ripped off and screwed without buying me dinner again.

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Date created: 2011-12-22 Name: Anna Davis
Location: Raleigh NC
Years owned: 15

Satisfaction Rating:
Review:
"Very Satisfied"
This is my second Goodman, believe it or not my first Goodman lasted over 15 years with only one repair to date! I'm praying that my new one last just as long. ;-)

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Date created: 2011-12-21 Name: Miguel
Location: Laredo, Texas
Years owned: 15

Satisfaction Rating:
Review:
"15 years of uninterrupted service"
Honestly, I think most of these reviews are written by people who are paid by other manufacturers. Some of the stuff being said here is horse pookey written by idiots. If you live in the dessert and it is 110 degrees outside there is no way to cool your house to 72. Impossible. It all comes down to the installation and having a little common horse sense.

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Date created: 2011-12-02 Location: Palm Springs, California

Satisfaction Rating:
Review:
"My New Air Conditioner Is Not What I Expected."
I have owned my new air conditioner for approximately two months. I got the new air conditioner to replace a 15-year-old model that was no longer cooling my house efficiently. Some rooms would be cool, others wouldn'T. Since I live in the desert, I must have a reliable air conditioner. Temperatures here reach 100+ almost every day during the summer months. Once the air conditioner was installed, I was impressed by how quiet it was, and how quiet the outdoor compressor was. I was also impressed that the air conditioner had two fans--a regular one, and one that kicked into high speed when necessary. I also liked the new thermostat. I liked the fact that it was supposed to be energy-efficient, so it was supposed to lower my electric bill. That remains to be seen. However, I can't say that I was overwhelmed with how wonderful it was. I was expecting a huge change from my old air conditioner. Imagine how disappointed I was when it really couldn't cool down the house during periods of time this summer when temperatures reached 100+ outside. And the high fan just ran and ran and ran--it never went down to the lower speed, or turned off. The rooms that I wanted to cool down were not really cooled any better by the new air conditioner. Now I have freezing cold rooms, and warm rooms. The company that sold me the unit, of course, said that their air conditioner would take care of all of my cooling issues. Now they are saying that since I have an older home, NO air conditioner will cool the house well. They say my windows are old-fashioned, that the venting in the house is poor, etc. They also say that NO home can be cooled down during high outdoor temperatures. That's a lie, of course. Of course the salesman who sold me the unit never mentioned ANY of these issues during his inspection of my house. I had to have the company out to repair the unit almost immediately, even though it was less than one month old. Condensation was leaking out and dripping from the run-off pipe right onto the floor. The unit was hot to the touch, and was blowing hot air into my living room!! Dampers that were installed into my ceiling registers were cheap plastic, and one broke within hours of installation because it wasn't installed properly. Only two registers received dampers--the others were left without one. Since the unit was blowing hot air into the living room, it was heating up the thermostat, which then reflected inaccurate temperatures. I had the technicians order replacement dampers, and extra dampers for other registers. It is two weeks later, and no one from the company has showed up or followed through with a phone call. I wouldn't buy this brand of air conditioner again, although I suspect some of the problems were because of poor installation, and because I was sold a unit that was wrong for my home. I believe now that the salesman who sold us the unit was more interested in making money than selling me the type of unit that would really work in my house. No surprise that a salesman would lie, though! The unit was fairly expensive--$11,000. I have a very small house--less than 1500 square feet. This air conditioner should be blowing my socks off, literally!!

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Date created: 2011-11-25 Location: Cleveland, OH

Satisfaction Rating:
Review:
"Air Conditioning Review"
We have had our central air conditioning unit since we moved into our house in 2003 so its been about 8 years since we inherited the thing. For the most part there have been very few problems with it. It always does the job cooling the house relatively quickly when we decide to to turn it on which is all we really want from it. There are not too many negatives. One is that sometimes when we put it on and there is a distinct smell that comes from the vents but that is probably just from a lack of cleaning. We had to repair it once or twice throughout the years and it cost about one hundred and fifty dollars each time but only twice in eight years is pretty good. After each repair the air went back to normal. I would definitley buy the same brand again and would recommend Goodman brand central air conditioning units to anyone (friends, family, co-workers, etc).

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Date created: 2011-11-21 Name: J smith
Location: miami FL
Years owned: 2

Satisfaction Rating:
Review:
"Drippy"
My problem with my Goodman Aruf18241ba unit is that the drip pan is too small for the air handler coil. Every couple of weeks it starts to drip because the water can't travel down the sides of the coil due to there being no space, and gook clogs the flow too easily. If there were more than a 1mm gap between the coil and the edge of the pan, for the water to flow, it wouldn't be a problem. Other than that the unit works just fine. Can I get a bigger drip pan for the unit so I don't have to open it to scrape the sides every other week?

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Date created: 2011-11-04 Name: Claudette Day
Location: Allenhurst, Ga.
Years owned: 2

Satisfaction Rating:
Review:
"goodman unit inoperative"
This unit sucks. I have only owned it for 2.5 years. The repairman has spent the last 3 weeks trying to repair it. Good thing it is still under warranty.

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Date created: 2011-11-03 Name: WO
Location: Gainesville, FL
Years owned: 3

Satisfaction Rating:
Review:
"BEWARE!!!"
We had the Goodman GSH130241A until installed after our other was hit by lighting. Less than a year after it was installed the unit froze over and the ac company that did the insurance install said the coil was leaking so they replaced them. Since it was less than a year from the install there was no out of pocket for us. Then just 26 months later same issue again however this time we were our over $400 because it was over a year since the coils were replaced. Called and emailed Goodman and was asked to send in all my receipts and they would review it for reimbursement. I then filed a complaint with the Florida Department of Consumer Affairs and they also opened a case and followed up. I then received a letter from FDCA stating that Goodman was going to follow up with a resolution and to work with them. Goodman's resolution was an offer of $148 and wanted us to sign a release letter not holding them liable...right. Then, just a few months later the same thing again. Coils leaking...so here we are now with a Goodman representative and the installers technicians at our house. This is still ongoing not sure what the resolution is going to be but at this point...stay far, far away from this company if you want a reliable ac unit!!!!

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