Consumer Reviews of GOODMAN central air conditioners

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Date created: 2011-11-21 Name: J smith
Location: miami FL
Years owned: 2

Satisfaction Rating:
Review:
"Drippy"
My problem with my Goodman Aruf18241ba unit is that the drip pan is too small for the air handler coil. Every couple of weeks it starts to drip because the water can't travel down the sides of the coil due to there being no space, and gook clogs the flow too easily. If there were more than a 1mm gap between the coil and the edge of the pan, for the water to flow, it wouldn't be a problem. Other than that the unit works just fine. Can I get a bigger drip pan for the unit so I don't have to open it to scrape the sides every other week?

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Date created: 2011-11-04 Name: Claudette Day
Location: Allenhurst, Ga.
Years owned: 2

Satisfaction Rating:
Review:
"goodman unit inoperative"
This unit sucks. I have only owned it for 2.5 years. The repairman has spent the last 3 weeks trying to repair it. Good thing it is still under warranty.

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Date created: 2011-11-03 Name: WO
Location: Gainesville, FL
Years owned: 3

Satisfaction Rating:
Review:
"BEWARE!!!"
We had the Goodman GSH130241A until installed after our other was hit by lighting. Less than a year after it was installed the unit froze over and the ac company that did the insurance install said the coil was leaking so they replaced them. Since it was less than a year from the install there was no out of pocket for us. Then just 26 months later same issue again however this time we were our over $400 because it was over a year since the coils were replaced. Called and emailed Goodman and was asked to send in all my receipts and they would review it for reimbursement. I then filed a complaint with the Florida Department of Consumer Affairs and they also opened a case and followed up. I then received a letter from FDCA stating that Goodman was going to follow up with a resolution and to work with them. Goodman's resolution was an offer of $148 and wanted us to sign a release letter not holding them liable...right. Then, just a few months later the same thing again. Coils leaking...so here we are now with a Goodman representative and the installers technicians at our house. This is still ongoing not sure what the resolution is going to be but at this point...stay far, far away from this company if you want a reliable ac unit!!!!

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Date created: 2011-10-30 Name: Jeff Brown
Location: Aiken,sc
Years owned: 4

Satisfaction Rating:
Review:
"I call it my JUNKMAN"
Have had this unit for 4 years, biggest mistake of my life. Service technician has been here more time than I got fingers and toes. Trying to get factory to replace, we will see.... at this moment can't turn on heat because of a blockage in the line for unknown reasons, technician was here and is trying to work with the representative if this don't work, guess I will have to replace it because I have no faith in it what so ever. Every season its something new with it. We as Goodman owners need to all get together and file a class action lawsuit against them because we all have been took for a ride. if you considering buying one don't I can promise you will live to regret it, no matter what warranty you get be it a 5 years or a 10 years parts and labor. As would I buy a new one again, no as would I recommend one hell no.

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Date created: 2011-10-14 Name: M. Hunt
Location: Ocala Fl
Years owned: 3

Satisfaction Rating:
Review:
"Goodman problems"
Had a brand new Goodman heat pump professionally installed 3 years ago (technician recommended) and it has proven to be very costly mistake. I'm so sorry I ever laid eyes on it. I'm on fixed income and now must start scraping money together to get a different unit or go broke trying to keep this one running.

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Date created: 2011-10-13 Name: Julie
Years owned: 2

Satisfaction Rating:
Review:
"2 problems in 3 years"
One year after we had the unit, our zoning boards broke. Now, 2 years later, we have a major problem. There is a leaking valve from which the freon is leaking out. It costs about $1000 to fix with service charges and the cost of replacing the freon (crazy expensive). We live in a newer construction development. Our neighbors had the same exact problem one month ago. Their house was built exactly one month before ours (3 years ago). Coincidence? I think not. The system is a piece of shit (pardon my french!). We should not have had this much of a problem with a new a/c unit. I will never buy from Goodman again. I called their customer service department to complain. The lady I spoke to was less than sympathetic and of no help.

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Date created: 2011-10-13 Name: Brady
Location: Topeka KS

Satisfaction Rating:
Review:
"Very happy"
I replaced a 16 year old Trane system that needed constant repair with the new Goodman gmvm96 Furnace, Goodman dsxc18 ac, and ComfortNet ctk01aa Thermostat approximately three months ago. I am very pleased with my system. I was able to get high end premium features at a fair price, not overpriced. The system is very quiet (I can talk on the phone standing next to the ac Unit). The two stage ac, variable furnace make my home noticeably more comfortable. I especially like the adjustable air circulating fan speed for summer use/balance. I was the second home in my area to get the new modulating furnace, my installer was very impressed with it and has installed several since based on his experience at my house. I would definitely buy this system again and recommend to friends. I have no reservations about choosing Goodman.

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Date created: 2011-10-11 Name: R Cobb
Location: Atl Ga
Years owned: 6

Satisfaction Rating:
Review:
"Good Value"
6 years old no problems, replaced both a/c & Heat & Coil, you have to replace complete system to get total satisfaction. Great Installer & Price (Banks Heat & ac).

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Date created: 2011-09-28 Name: JSouders
Location: WinterPark, FL
Years owned: 3

Satisfaction Rating:
Review:
"The biggest piece of crap I've ever had the displeasure of owning"
We bought this Goodman unit to replace one that died in a 50 year old house. It was recommended by our service technician and we figured with a 10 year warranty on parts and a lifetime warranty on the product they stand behind their product, but that is not the case. Every summer we've had the same problem where the unit will just stop cooling. The technician comes out and diagnoses the same issue. The unit has sprung a leak (because of a faulty valve) and the freon needs to be replaced. Last summer we had to wait for over a month for the part to arrive. I have a special needs daughter who needs cool temperatures and no humidity. It was record temperatures over 100 and high humidity and we had to live with it for over a month. This year same thing. I don't even think we'll call the repair guy this time. We're just going to replace it. People on here have mentioned a class action lawsuit. Did someone file? If so, please contact me, otherwise, I'll be contacting an attorney in the morning. I've had it with this company and their piece of crap product.

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Date created: 2011-09-27 Name: David
Location: Los Angeles
Years owned: 1

Satisfaction Rating:
Review:
"Garbage"
Garbage do not buy a Goodman GPG13, nothing but problems after one year. Buy Carrier old unit ran 20 years without any issues.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.