Consumer Reviews of GOODMAN central air conditioners

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Date created: 2012-04-17 Name: NT
Location: UTAH
Years owned: 6

Satisfaction Rating:
Review:
"DON'T BUY! BUYER BEWARE!"
Owned this unit for 6 years. Have gone through 2 condensers, 2 capacitors, 2 hard starts, 2 fan motors, numerous times hvac tech to come over- my bill, and most of all 1 pissed off stay at home mom!!!! Now looking to buy another ac unit definitely not goodman!!!! JUST DON'T DO IT!!!

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Date created: 2012-04-12 Name: David Szewczykowski
Location: Davenport Florida
Years owned: 2

Satisfaction Rating:
Review:
"Goodman junk"
I have had nothing but trouble from day one, my unit is always breaking down. The company I bought it from would do nothing, so I wrote the Goodman company and got just as far. The service tec's that come to service my unit even agree that the unit is a lemon and should be replaced, but they are in no position to help me for fear of their jobs. My nieghbor also had a Goodman lemon and they replaced his unit but refused to replace mine. Buyer beware these units are junk buy something else. anything else, and you"ll be better off.

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Date created: 2012-04-07 Name: dan
Location: mi
Years owned: 3

Satisfaction Rating:
Review:
"Don't buy"
I had a new house built. the builder assured me the goodman ac/furnace unit is a brand name with a guarantee. The first summer a major part of the ac unit burned up. I live in Michigan where an ac is used only a couple times a year. Warranty covered the part but not the $120 service charge. Second winter furnace refused to lite and come on. After another $120 service charge everything was taken apart and cleaned. This is only the second winter on a new unit. Year 3 the ac runs but the air in my basement is cooler than what the ac is blowing out. Told leaking freon and a new system compressor needed. The serviceman thinks the warranty will cover the part but not the $400 charge to install it. 3 years on a new unit and its all garbage. Has anyone filed suit or a claim with the bbb? It appears so many people are unhappy with this maker.

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Date created: 2012-04-05 Name: Peter Antisen
Location: Tampa Bay Fl
Years owned: 4

Satisfaction Rating:
Review:
"3 ton heat pump"
4 1/2 years with the new system and and 2 broken weld joints -- one about 1 1/2 years ago and another one the other day. I would think you should get a good 10yrs out of a system before any major repairs. Very disappointed in the Goodman Condenser. Air handler so far has worked like a champ.

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Date created: 2012-04-04 Name: C. Lumley
Location: Hollow Rock, TN
Years owned: 1

Satisfaction Rating:
Review:
"NO COOLANT!!"
I had my Goodman unit installed last fall, a 3 ton 13 seer gaspac. Ran the air for a couple of days but didn't really need it. Heat worked great. Started up the air a few days ago and noticed it wasn't cooling, went out to check it and it wasn't condensing. Called the installer, he confirmed that I had registered it online, so it's under warranty. He put pressure gauges on it and discovered no coolant! Huh! Registration card says it was pressure checked. He added some coolant, and did a pressure check for leaks, (very thorough) no leaks. Well he got me running again, but he called me and told me that Goodman will not guarantee freon! So if it comes out of the factory without freon, you're on your own. Goodman was very emphatic about their units not leaving the factory without coolant, and being pressure checked. So buyer beware, If it's installed without coolant you will have trouble with Goodman!

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Date created: 2012-04-03 Name: r mckenney
Location: sarasota, fl
Years owned: 3

Satisfaction Rating:
Review:
"Unreliable product"
Copper pipe used (exterior and interior) has developed leaks in 2 of 3 yrs owned. Warranty covered replacement part but not labor or 21 lbs coolant. $1500 in extra charges in 2 years.

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Date created: 2012-04-02 Name: jimfet
Location: Hamlet NC
Years owned: 3

Satisfaction Rating:
Review:
"Great looking and running unit."
My Goodman has been great so far. It replaced a 22 year old Bryant unit. That in the last 5 years of having it, needed to be repaired twice and only put out 70° at the register. Great unit to last that long. I wanted a 3 ton unit, but my contractor said go with 2.5 as 3 ton was too big. So I got the 2.5, 13 seer. I thought $3000 was a good deal for the unit, pad, 7k heater coil, other things and installed. My house is right under 1400sq ft, so he was probably right. Now my air is 54° at the register. Boy has my power bill dropped. Registered online with Goodman, so my 10 year warranty is good to go. Unit still looks brand new. Now I'm scared of copper thieves.

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Date created: 2012-04-01 Name: Terry Shell
Location: Richmond,Tx.
Years owned: 8

Satisfaction Rating:
Review:
"The noisest unit on earth"
You people make a good product but, I can't sit on my patio and talk to anyone when this unit is running. Why? Are these units going to stay loud?

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Date created: 2012-03-29 Name: Matt
Location: Merritt Island, Fl
Years owned: 6

Satisfaction Rating:
Review:
"Leaks and More Leaks"
I've had 5 coils replaced on two units and about to replace another 1 or 2 as both units froze up last night. In spite of what some of the professionals on here say, these units are defective by design, plain and simple. This is not an "installation" issue, there are almost 70% negative reviews on here and it is doubtful 70% of installations are defective and repeated as many times as some of us have experienced. Meanwhile the outside units hardware is corroding after only 6 years. If you cannot design and build hardware to last in the environment that it has to operate in (yes it gets wet,duh) then your warranty means nothing as the homeowner has to absorb the cost of labor and Freon at $40/lb plus replacement of parts not covered that are very expensive. The auto industry gets it why not the ac industry. I have an 11 year old car that is outside all the time, has no rust and the ac still works!

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Date created: 2012-03-26 Name: FB
Location: North Carolina
Years owned: 5

Satisfaction Rating:
Review:
"Couldn't imagine a worse unit"
Lets start before the unit was installed to just paint the picture here. In 2001 my wife had a kidney/pancreas transplant. Her health has never been strong since that time. I'm glad she's alive but, she can't take a lot of abuse. So, about five years ago the Trane ac compressor quit. It was 12 years old. Nothing runs like a trane, except a Yugo. It was replaced by a professional with a Goodman. The Goodman has never run for more than three months at a time without a major repair. Even when brand new it was eating contactors which were burning out the transformers. We have gone through a pile of those. Even on it's best day it couldn't cool the house down on a hot day. Last year the compressor was seized and the HVAC guy "unfroze" it which lasted less than three months, at which time we just toughed it out till fall. Now summer is coming on hot already and we have no air. To top it off I find out that the installer charged me about $900.00 more than it should have cost. My new HVAC guy says that the unit is the proper size and should be able to cool. He's not impressed either. I spent way more cash than I needed to for a unit that simply doesn't work and never worked as it should. Goodman and the installer should be ashamed for screwing people who need reliable AC for health conditions. The love of money is the root of all evil, or so the book says.

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