Consumer Reviews of GOODMAN central air conditioners

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Date created: 2012-04-03 Name: r mckenney
Location: sarasota, fl
Years owned: 3

Satisfaction Rating:
Review:
"Unreliable product"
Copper pipe used (exterior and interior) has developed leaks in 2 of 3 yrs owned. Warranty covered replacement part but not labor or 21 lbs coolant. $1500 in extra charges in 2 years.

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Date created: 2012-04-02 Name: jimfet
Location: Hamlet NC
Years owned: 3

Satisfaction Rating:
Review:
"Great looking and running unit."
My Goodman has been great so far. It replaced a 22 year old Bryant unit. That in the last 5 years of having it, needed to be repaired twice and only put out 70° at the register. Great unit to last that long. I wanted a 3 ton unit, but my contractor said go with 2.5 as 3 ton was too big. So I got the 2.5, 13 seer. I thought $3000 was a good deal for the unit, pad, 7k heater coil, other things and installed. My house is right under 1400sq ft, so he was probably right. Now my air is 54° at the register. Boy has my power bill dropped. Registered online with Goodman, so my 10 year warranty is good to go. Unit still looks brand new. Now I'm scared of copper thieves.

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Date created: 2012-04-01 Name: Terry Shell
Location: Richmond,Tx.
Years owned: 8

Satisfaction Rating:
Review:
"The noisest unit on earth"
You people make a good product but, I can't sit on my patio and talk to anyone when this unit is running. Why? Are these units going to stay loud?

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Date created: 2012-03-29 Name: Matt
Location: Merritt Island, Fl
Years owned: 6

Satisfaction Rating:
Review:
"Leaks and More Leaks"
I've had 5 coils replaced on two units and about to replace another 1 or 2 as both units froze up last night. In spite of what some of the professionals on here say, these units are defective by design, plain and simple. This is not an "installation" issue, there are almost 70% negative reviews on here and it is doubtful 70% of installations are defective and repeated as many times as some of us have experienced. Meanwhile the outside units hardware is corroding after only 6 years. If you cannot design and build hardware to last in the environment that it has to operate in (yes it gets wet,duh) then your warranty means nothing as the homeowner has to absorb the cost of labor and Freon at $40/lb plus replacement of parts not covered that are very expensive. The auto industry gets it why not the ac industry. I have an 11 year old car that is outside all the time, has no rust and the ac still works!

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Date created: 2012-03-26 Name: FB
Location: North Carolina
Years owned: 5

Satisfaction Rating:
Review:
"Couldn't imagine a worse unit"
Lets start before the unit was installed to just paint the picture here. In 2001 my wife had a kidney/pancreas transplant. Her health has never been strong since that time. I'm glad she's alive but, she can't take a lot of abuse. So, about five years ago the Trane ac compressor quit. It was 12 years old. Nothing runs like a trane, except a Yugo. It was replaced by a professional with a Goodman. The Goodman has never run for more than three months at a time without a major repair. Even when brand new it was eating contactors which were burning out the transformers. We have gone through a pile of those. Even on it's best day it couldn't cool the house down on a hot day. Last year the compressor was seized and the HVAC guy "unfroze" it which lasted less than three months, at which time we just toughed it out till fall. Now summer is coming on hot already and we have no air. To top it off I find out that the installer charged me about $900.00 more than it should have cost. My new HVAC guy says that the unit is the proper size and should be able to cool. He's not impressed either. I spent way more cash than I needed to for a unit that simply doesn't work and never worked as it should. Goodman and the installer should be ashamed for screwing people who need reliable AC for health conditions. The love of money is the root of all evil, or so the book says.

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Date created: 2012-03-26 Name: John
Location: Oviedo, fl
Years owned: 3

Satisfaction Rating:
Review:
"Compressor says Pioneer"
Capacity 4100 Eer 13 Seer 15- I bought this unit 3 years ago paying $5,000 In Year 2 the capacitor went out. Now in year 3 the evaporator coil has gone out. While the parts are covered the labor is not. I just spent $200 in labor and the guy said he gave me a deal because the normal price is 800-900 dollars in labor. My previous unit was put in in 1983. When I had it replaced in 2007 it was still working just fine. It was a Trane and although today's may not be as good it has to be better than this Goodman piece of junk!

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Date created: 2012-03-25 Name: Ted
Location: Arlington, TX
Years owned: 10

Satisfaction Rating:
Review:
"Contractors View"
I am a contractor with 39 years in the industry. I am not associated with any brand of equipment other than I sell what I want to. I want the same thing that every homeowner wants: an efficient reliable system with an excellent warranty for a good price. Thats all you can ask of any manufacturer. I have found that any problems such as coils, reversing valves, boards, compressors, capacitors, txv'S...you name it...ALL The manufacturers face the same issues at one time or another. The fact is, I no longer see "junk" being made by any of the brands. Goodman has proven to be as good if not better in many cases than many of them. Also don't forget that most homeowners want the best price up front that they can get and Goodman is very reasonably priced although they are not the cheapest. Point is, they go with a cheap contractor that may not even be licensed. Why would you want to make an investment for thousands of dollars and have an idiot install it to save a few hundred dollars? That is usually (not always) the reason for equipment failure. All things considered, Goodman is a very good value...that is why I am so happy with them. Yes, I sell Trane, Lennox, Rheem and Carrier (Bryant) and others. I always recommend Goodman as the value leader. Their other brand, Amana has the best warranty in the industry for a few hundred more. Bottom line, Goodman bashers have in most cases had a bad experience due to inferior installation technique! A beautiful looking job is only as good as the installer and how he did it that day. It sucks I know, but thats the cold hard truth. I recommend you check out your contractor with the bbb, get referrals, do some research on proper installation and ask a lot of questions!!!

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Date created: 2012-03-23 Name: Jason
Location: new jersy
Years owned: 2

Satisfaction Rating:
Review:
"owner"
Purchased two different units made by goodman -- Big Mistake. One Unit after 2 years the coil and condenser went the other unit after 2 years the coil went and then they give you the excuse well the installer should have told you about the insurance for repair cost. They know their product is deficient and don't care. Advice: buy anything but a Goodman.

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Date created: 2012-03-23 Name: J. T.
Location: utah
Years owned: 2

Satisfaction Rating:
Review:
"Awesome"
When looking to replace my ac unit I did plenty of research and found a lot of bs out there with regards to this brand. I knew all the big brands and felt like I was paying for the name and after looking into it I found that Goodman really was the best value. It wasn't the cheapest or most expensive but it has the best warranty out there and cost me less than a comparable Trane, Lennox or Carrier unit. People told me to not buy Goodman but I think I made the best choice...I Call them the Hyundai of the hvac world cause they kick butt on warranty and they back it up. Also I heard they are the biggest unit seller in the country to boot.

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Date created: 2012-03-11 Name: Tony
Years owned: 3

Satisfaction Rating:
Review:
"Goodman's Bad Coils"
In 2009, I bought two new 4-Ton Goodman a/c systems for my house and had them installed by a certified technician. Precisely after one year, one of the coils developed a leak, and a couple of months later, the other coil developed the same problem. The technician who replaced my coils was the same technician who installed the original units. According to him, Goodman continued using older coils which were designed for R-22 Freon on their newer units which "required" R-410A Freon. The newer Freon works under higher pressure, and is very corrosive, which could result in leaks if used on coils which were designed for R-22. I seriously think that a class action lawsuit should be brought on Goodman, in order to cover all of the expenses their customers have had to incur due to Goodman's recklessness. They had to have known this would occur. They probably ran the numbers, and it was too expensive for them to recall the units.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.