Consumer Reviews of GOODMAN central air conditioners

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Date created: 2011-08-17 Name: Karla Hackworth
Location: Nashville, TN
Years owned: 6

Satisfaction Rating:
Review:
"Worst AC ever..."
Had condo built less than 6 years ago and had Goodman ac unit. It has been an issue from the first year. Endless repairs, service calls. Don't waste your time on this poor excuse of an ac unit. It's not like I bought an old home, so I'd expect the quality to be much higher for this product. The word "good" should not even be legal to be part of their name. This product is undoubtedly the worst one on the market. Very unhappy !!!

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Date created: 2011-08-17 Name: margaret Roberts
Location: Satellite Bch, FL

Satisfaction Rating:
Review:
"Don't Buy"
Please do not buy this brand. I previously had an Amana and it was good for 13 years. I had it replaced with a Goodman (I wish I had read these reviews first). However this unit will not cool down the house in the afternoon. I have set the a/c for 78 degrees all is well until the afternoon when temperature outside is mid 90s. The temperature keeps rising in the house and is now around 84 degrees. The a/c man was here again this morning (unit is 1 week old) and says that there is nothing and suggested it was an insulation issue. I never had an "insulation problem" with my Amana. I am saving my money and will buy a better brand.

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Date created: 2011-08-11 Name: A. Zhylinskaya
Location: NJ
Years owned: 2

Satisfaction Rating:
Review:
"Bad experience!"
I am waiting for a second coil replacement in 1 month! Have no words to describe my feelings! Beware!

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Date created: 2011-08-09 Name: Terry Valeo
Location: Louisiana

Satisfaction Rating:
Review:
"Sick at my stomach!"
Spent over $20,000 for 3 units in our new home in August of 2009. Recommended by the company who my parents have dealt with all their lives. Nothing but problems with all 3 units. I just called them again this morning for the 8th time on one unit. Freon has leaked 7 times so they finally replaced the coils 2 weeks ago. Guess what, the system is not cooling again. I've had the entire unit outside replaced as well and this crap is not even 2 years old. If I ever do replace these units, I guess I'll break the bank and buy a trane or whatever appears to be the best on the market at the time. Not worth the headache.

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Date created: 2011-08-08 Name: Laura
Location: Greensboro NC
Years owned: 1

Satisfaction Rating:
Review:
"hvac"
Do not buy a Goodman !!!!! We purchased our new hvac in April 2011 and it has never worked. First, the problem was the thermostat, so they said. We replaced it. Second, they said we had a faulty coil. We replaced it. We have had freon added twice. Goodman will not solve the problem. As the other reviews state, Goodman says it was the installer. Do not buy a Goodman.

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Date created: 2011-08-02 Name: P. Lopiccolo
Location: Clinton Twp.m MI
Years owned: 1

Satisfaction Rating:
Review:
"Highest Bills Ever Had"
Just had new air installed this winter. We had a lennox air conditioner for over 20 years thought we should get a new higher efficiency air had the goodman put in my bills are higher than they ever been. The unit seems to never shut off. If we raise the temperature the house is way to hot.

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Date created: 2011-07-29 Name: L. Charney
Location: Ontario
Years owned: 7

Satisfaction Rating:
Review:
"Waste of Money!"
We bought this unit seven years ago and had it serviced/cleaned once a year. Last week it just stopped working. The repair person said that the capacitor had exploded and the condenser and assorted other parts would need to be replaced but suggested we get a new a/c unit. I would never buy Goodman again. Central a/c should last longer than 7 years!!!

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Date created: 2011-07-29 Name: Amanda Ott
Location: TEXAS
Years owned: 4

Satisfaction Rating:
Review:
"SOMEONE PLEASE HELP US."
Goodman Manufacturing, Hello my name is Amanda I live in Waxahachie,Texas I built my home in 2008 and put three Goodman Air Conditioning & Heating unit on my home Sold to us By Mark Fanning Prestige Ac 817-819-6513 . On my main air I have replace coils 7 times and 3 compressor and many other things on the unit from the first day we moved in . And today it has been 5 days with no air in this 102 degree weather and the compressor is out again. We have had a service man out here 8 times this month trying to get it fix. I was told that I to talk to a Ken Meral at 214-498-3912 for he to ok and work on this unti. As of June 29,2010 he well not call us or touch base with us on anything and we don't understand why when you are a big company. I have been out $2000. to $3000. a year on this unit. As of right now this year I have been out $1013.85 of our pocket. I have talk to a lady at Ext. 5862 in your company and she has not gotten back with us. I was told last night at 4:45pm by the service man name Carl at 817-295-6519 that your Goodman Air would replace my unit with a smaller one and I would have too pay $1100.00 for it because you longer make a 5 ton 15 sheer unit. I find this hard to believe when I look on your web site and it shows it. The living space that we have to cool is 3750sq feet. I have talk to the BBB my case I feel where getting the run around and we need someone to help us. The money is not the problem I just need a unit that well work and someone to give us some answer please. I'm a stay home wife so if you read this and would like to talk to us about this please feel free to call us. Thanks Amanda

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Date created: 2011-07-28 Name: JCranston
Location: Granbury, TX
Years owned: 4

Satisfaction Rating:
Review:
"Nothing but problems"
New house; New ac Goodman; 4 years old now. Every year issues; leaking; refrigerant; many days of no ac in tx. Today had Evaporator coil system replaced (just like man below). Turns out with copper tubing and aluminum body, the dissimilar metals cause reaction and premature corrosion/rust to the point of way too early leaking. The man put in a new Gibson coil that is 100% aluminum and he says it will last a long time. He says all over the neighborhood these are failing.

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Date created: 2011-07-27 Name: D Woods

Satisfaction Rating:
Review:
"Central Air Conditioner"
I was referred to Boonstras one hour heating and air conditioning in Burlington to repair my central air. It took them one week to finally find out that it had a ten year warranty because the warranties were filed in Texas. Their repairman, named Darren finally came to analyze it and see what repair had to be done. He was at my home for approximately five minutes when he said he could not tell me what was wrong with my air conditioner because I had blown a fuse. Then he proceeded to tell me that I owed him $99 for his time. Also, even though the main parts of the unit was under warranty, for example the compressor, the labor to repair it would be $690.00. I feel that this company was so unprofessional and was only interested in grabbing me for my money. The central air unit is only four years old and I have had nothing but problems with it. Sometimes it would make a loud clangy noise and would not turn on for minutes as it is supposed to. As well, the repairman was recommended to me by Goodman Manufacturing Company in Mississauga, Ontario. It seems that it has cost me approximately $1,000 per year for only two to three months of the year to provide air conditioning in my home. Quite a costly luxury I would say. This product and the people who service these products are total rip offs and only are interested in how much money they can get out of us consumers, any way they can. I will never again purchase this product or any Goodman product, nor will I ever deal with the scoundrels who service them.

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