Consumer Reviews of GOODMAN central air conditioners

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Date created: 2012-04-24 Name: Matson
Location: north alabama
Years owned: 6

Satisfaction Rating:
Review:
"NEVER look at Goodman...."
Have had nothing but trouble with Goodman unit. Replacing ac condenser every 2 years! Discovered today that the heating unit is not working. Surprise....not. This is a piece of crap. Millionaire Goodman needs to back his products and replace them if they go out within 10 years. I feel a class action law suit coming on...I'll lead that train!! Already checked and even with warranty run out...you can still sue. All I really want is a replacement unit in this new home I bought 6 years ago.

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Date created: 2012-04-23 Name: Lindsey Brown
Location: Atlanta Ga.
Years owned: 4

Satisfaction Rating:
Review:
"unknown"
I have a 3 and half ton unit, worked well for two years and now it seem to need a new capacitor every other month and now they have to add freon each time which is expensive. I may order the freon and Capacitors and have them on hand when the service tech comes.

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Date created: 2012-04-20 Name: Louis S.
Years owned: 8

Satisfaction Rating:
Review:
"Run, don't walk, away"
I've had 2 units (upstairs/downstairs) for 8 1/2 years, and I don't think I've gone but 1 or 2 years without a service call. I've had the compressors on each unit replaced, along with several capacitors and had a few cleanings to keep these units going. I wish I'd gotten something else.

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Date created: 2012-04-18 Name: S. Swanson
Location: Lorton, VA
Years owned: 3

Satisfaction Rating:
Review:
"The Best"
This is a very dependable system. I was worried about the dependability, but I have not had an issue. Well worth the money.

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Date created: 2012-04-18 Name: B. Barnes
Location: Springfield, VA
Years owned: 8

Satisfaction Rating:
Review:
"Superior Product"
I have now owned my Goodman system for many years and have never had an issue. This is a great system.

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Date created: 2012-04-17 Name: NT
Location: UTAH
Years owned: 6

Satisfaction Rating:
Review:
"DON'T BUY! BUYER BEWARE!"
Owned this unit for 6 years. Have gone through 2 condensers, 2 capacitors, 2 hard starts, 2 fan motors, numerous times hvac tech to come over- my bill, and most of all 1 pissed off stay at home mom!!!! Now looking to buy another ac unit definitely not goodman!!!! JUST DON'T DO IT!!!

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Date created: 2012-04-12 Name: David Szewczykowski
Location: Davenport Florida
Years owned: 2

Satisfaction Rating:
Review:
"Goodman junk"
I have had nothing but trouble from day one, my unit is always breaking down. The company I bought it from would do nothing, so I wrote the Goodman company and got just as far. The service tec's that come to service my unit even agree that the unit is a lemon and should be replaced, but they are in no position to help me for fear of their jobs. My nieghbor also had a Goodman lemon and they replaced his unit but refused to replace mine. Buyer beware these units are junk buy something else. anything else, and you"ll be better off.

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Date created: 2012-04-07 Name: dan
Location: mi
Years owned: 3

Satisfaction Rating:
Review:
"Don't buy"
I had a new house built. the builder assured me the goodman ac/furnace unit is a brand name with a guarantee. The first summer a major part of the ac unit burned up. I live in Michigan where an ac is used only a couple times a year. Warranty covered the part but not the $120 service charge. Second winter furnace refused to lite and come on. After another $120 service charge everything was taken apart and cleaned. This is only the second winter on a new unit. Year 3 the ac runs but the air in my basement is cooler than what the ac is blowing out. Told leaking freon and a new system compressor needed. The serviceman thinks the warranty will cover the part but not the $400 charge to install it. 3 years on a new unit and its all garbage. Has anyone filed suit or a claim with the bbb? It appears so many people are unhappy with this maker.

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Date created: 2012-04-05 Name: Peter Antisen
Location: Tampa Bay Fl
Years owned: 4

Satisfaction Rating:
Review:
"3 ton heat pump"
4 1/2 years with the new system and and 2 broken weld joints -- one about 1 1/2 years ago and another one the other day. I would think you should get a good 10yrs out of a system before any major repairs. Very disappointed in the Goodman Condenser. Air handler so far has worked like a champ.

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Date created: 2012-04-04 Name: C. Lumley
Location: Hollow Rock, TN
Years owned: 1

Satisfaction Rating:
Review:
"NO COOLANT!!"
I had my Goodman unit installed last fall, a 3 ton 13 seer gaspac. Ran the air for a couple of days but didn't really need it. Heat worked great. Started up the air a few days ago and noticed it wasn't cooling, went out to check it and it wasn't condensing. Called the installer, he confirmed that I had registered it online, so it's under warranty. He put pressure gauges on it and discovered no coolant! Huh! Registration card says it was pressure checked. He added some coolant, and did a pressure check for leaks, (very thorough) no leaks. Well he got me running again, but he called me and told me that Goodman will not guarantee freon! So if it comes out of the factory without freon, you're on your own. Goodman was very emphatic about their units not leaving the factory without coolant, and being pressure checked. So buyer beware, If it's installed without coolant you will have trouble with Goodman!

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