Consumer Reviews of GOODMAN central air conditioners

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Date created: 2009-02-18 Name: Ken
Location: Gilbert, AZ
Years owned: 8

Satisfaction Rating:
Review:
"Don't let hacks install your unit"
We have been installing Goodman for years now. Their quality has improved greatly over the last 2 years. We have no problems with them at all. The main problem is that a lot of wanna be technicians install these units. Some of you people that have complaints have probably chosen to take the absolute lowest bid to install your system. Well, you get what you pay for!! Condensate problems are usually the result of poor installation. Also, airflow problems and improper cooling from a properly sized unit are due to poor installation. Some technicians frown on Goodman as well. Those techs are usually the ones who are not qualified to service anything!! We have installed both r-410a and r-22 systems with no problems. I have 2 Goodman units in my home as well, No problems. Once again, the unit is only as good as the company installing it.

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Date created: 2008-12-08 Name: Jim Poe
Location: Southeast, MO
Years owned: 6

Satisfaction Rating:
Review:
"goodman is the best"
I, am a professional heat and air specialist, I service all brands, makes and models. And I have 42 years in service work. You must have proper duck work, proper return air, and proper size wire for any unit. Improper airflow will cause motor problems . And wire too small will cause electrical components, and motors to fail. I still like Goodman, mine is 6 years, no problems, it does a perfect job and is quiet ,and cheap to run.

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Date created: 2008-11-01 Name: J. D. Smith
Location: Scottsdale, AZ
Years owned: 15

Satisfaction Rating:
Review:
"Homeowner"
I own 3 and 3 1/2 ton Goodman A/C units which cool my 2600 sq foot home. They are 11 seer, and were installed by the builder's A/C sub when I purchased the home new in 1993. They have been serviced every year, and as I recall each has had a capacitor replaced once, nothing else. I replace the filters every two to three months, and use ones with ratings in the 700 to 1000 range (filters with too high a rating can restrict air flow . . . I've read the min rating should be 600 . . . I suggest checking w/ your service expert for the filter ratings you need). Other than that, they have cooled to our desired temperature, and worked flawlessly during the extreme Arizona summers. Also, I'm not aware of problems any of my neighbors are having with their builder- installed Goodmans. I am aware of three replacements in the immediate neighborhood, all after about twelve years in operation. I don't understand the significant dissatisfaction some posters are having with their units. Sounds like installation problems could be the basis for some of them. Based on 15 years experience, I recommend Goodmans, and am currently in discussions to replace my old units with new 14 seer versions.

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Date created: 2008-10-26 Name: C Hooper
Location: Fairview, TX

Satisfaction Rating:
Review:
"Its all in the Installation and planning, Goodman makes quality AC units"
I had a GE/Trane gas heating unit and a Lennox outdoor unit that was installed in 1985. I decided to update the home and after getting quotes ranging from $8500 to $12,500 for Trane units (stay away from Home Depot) I had 3 friends in the A/C industry reluctantly persuade me to look at Goodman. I had a 3 ton unit and furnace installed into my home and I am extremely happy. It keeps our home more comfortable and the utility cost has been reduced. Bottom line is if you’re A/C service rep does not do a load calculation on your home before he suggests a tonnage, then run. This has to be done in order to accurately see what size your unit should be. There are many factors such as return air, insulation, etc when factoring in what size should be used. Also your installation should not be cheaply done. It does not matter if you install Trane, Goodman, Carrier, etc. if the install is poor and cheaply done, your unit will not last. Investigate your service company that is doing the install. If they use duct board for air boxes, then also run. I am very pleased with the warranty that Goodman offers, no one else in the business comes close, and just for the record there are only 3 A/C compressor companies in the world and all of the manufacturers buy their products from these three, so most of the parts are the same. Trane makes you buy only Trane to charge you more and only gives you a 10 year warranty. Make sure your unit is serviced on a schedule as well, this will ensure long life and catch any problems before they become major malfunctions.

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Date created: 2008-09-17 Name: Jim M.
Location: Beaverton, Or.

Satisfaction Rating:
Review:
"I Wish I Had Bought These Units Years Ago!"
I recently had a Goodman gas furnace and Central air conditioning unit installed in my home. I immediately saw a 50% reduction in my heating bill over my old, and I do mean OLD Carrier furnace which didn't keep the whole house warm. The Goodman furnace not only costs a whole lot less to run, it keeps the whole house at and even, comfortable temperature. As for the 3 ton A/C?..All I can say is WOW!... It runs very quietly and efficiently. We have had one of the longest, hottest summers here in the Northwest, with temps. in the 104 degree area for days at a time and my 1,800 square foot home stay at a comfortable 72 degrees. The unit only kicks on about 2 times and hour and runs for approx. 15 mins. each time. I am very satisfied!!!

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Date created: 2008-08-29 Name: Greg Robinson
Location: Bakersfield, California
Years owned: 1

Satisfaction Rating:
Review:
"Great System"
I purchased a split Goodman system this year. I have used my master cool for the past 15 years the house is completely ducted, and was built in 1935. It has a forced air furnace that was 46 years old (Day & Night) I replaced the furnace with an 80% AFUE Goodman furnace, put a Goodman 4 ton coil on top pf it, then installed a 3 ton r410a 14 seer system for a/c we insulated the duct work in the attic, our home is now at 74 degrees all the time, and our utility bill had gone down this is amazing that an a/c unit can pull less electricity than a cooler Very Happy!!!! I recommend this to everyone who is shopping for A/C.

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Date created: 2008-08-06 Name: J Lam
Location: Chicago
Years owned: 1

Satisfaction Rating:
Review:
"Installed by me and a retired HVAC friend"
Brought unit on EBay. 2.0 ton unit was installed new at seller's home and house sold to contractor to be demo. So unit was not use at all. Had unit running for a year now with no problems at all. Used in a 2nd floor addition with spray foam insulation. Unit set at 78 and the GM does a good job keep it there. Electric bill for 2 AC unit around $100 I would buy another one. I think some the GM problems are mainly related to installation quality and not GM.

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Date created: 2008-08-02 Name: Gary Gray
Location: Cypress, TX
Years owned: 13

Satisfaction Rating:
Review:
"On its 13th summer in Houston."
I have a dozen year old 3.5 ton Goodman condensing unit. It has been worked to death through all these Houston summers. I had an evaporator coil fail, and a fan motor. This is 10 seer unit. I would blame the fan motor failure on Goodman. The evaporator coil probably failed from a crappy install. The Goodman critics don't understand how important a quality install is.. all these leaking coils are probably from poor routing and soldering of the refrigerant lines and evaporator mountings. Vibration kills copper connections guaranteed. This year I replaced my A/C ducts and improved my attic insulation. I installed a Cool-n-Save mister on the condenser. I have the lowest electric bills in my neighborhood. I used 855kwh last month and we are having a very hot summer this year. This is a 27 year old 1750 sq ft ranch home with single pane windows.

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Date created: 2008-07-30 Name: Ron Reiter
Location: Claremont, CA
Years owned: 1

Satisfaction Rating:
Review:
"Goodman AC Works Great"
I tend to agree with those suggesting that dissatisfaction with Goodman may be largely due to poor installation. We have a weekday house with a 29 year old A/C unit that continues to run without a hitch. And, about a year ago we had a Goodman installed at our weekend place in Palm Springs - - which clearly gives A/C a workout. The Goodman runs flawlessly!! Couldn't be happier with the A/C in both of our homes. It all comes down to proper maintenance and quality technicians.

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Date created: 2008-07-29 Name: NM
Location: Charleston, SC
Years owned: 11

Satisfaction Rating:
Review:
"homeowner"
I had a Goodman system installed after I bought the house I am living in now. It is now 11.5 years old. I have had two repairs done on it since I had it. The last one was yesterday. Two years ago, lightning came in and burned out the circuit board in the air handling unit in the attic. This had nothing to do with the unit. I lost a computer, ceiling fan, telephone, and dvd player in the same storm. The repair yesterday was from ants building a nest in the switch on the outside compressor unit. They shorted it out. Again, nothing to do with the unit, just plain bad luck. The switch had to be replaced. I have to agree with some of the other posters who have come to the conclusion that many of the problems with Goodman have to do with poor installation or trying to get a system to do something it wasn't made to do. (ie.. a minimally sized unit trying to cool a drafty old Victorian with half a dozen 90 degree angles in the main trunk of the duct work) When I got estimates to have this system installed, I had several contractors bad mouth Goodman. The contractor I used told me he could put in any system I wanted, but if I wanted a Trane or Carrier, the cost would be 1000$ more. I am glad I went with Goodman.

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