Consumer Reviews of GOODMAN central air conditioners

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Date created: 2012-03-26 Name: FB
Location: North Carolina
Years owned: 5

Satisfaction Rating:
Review:
"Couldn't imagine a worse unit"
Lets start before the unit was installed to just paint the picture here. In 2001 my wife had a kidney/pancreas transplant. Her health has never been strong since that time. I'm glad she's alive but, she can't take a lot of abuse. So, about five years ago the Trane ac compressor quit. It was 12 years old. Nothing runs like a trane, except a Yugo. It was replaced by a professional with a Goodman. The Goodman has never run for more than three months at a time without a major repair. Even when brand new it was eating contactors which were burning out the transformers. We have gone through a pile of those. Even on it's best day it couldn't cool the house down on a hot day. Last year the compressor was seized and the HVAC guy "unfroze" it which lasted less than three months, at which time we just toughed it out till fall. Now summer is coming on hot already and we have no air. To top it off I find out that the installer charged me about $900.00 more than it should have cost. My new HVAC guy says that the unit is the proper size and should be able to cool. He's not impressed either. I spent way more cash than I needed to for a unit that simply doesn't work and never worked as it should. Goodman and the installer should be ashamed for screwing people who need reliable AC for health conditions. The love of money is the root of all evil, or so the book says.

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Date created: 2012-03-26 Name: John
Location: Oviedo, fl
Years owned: 3

Satisfaction Rating:
Review:
"Compressor says Pioneer"
Capacity 4100 Eer 13 Seer 15- I bought this unit 3 years ago paying $5,000 In Year 2 the capacitor went out. Now in year 3 the evaporator coil has gone out. While the parts are covered the labor is not. I just spent $200 in labor and the guy said he gave me a deal because the normal price is 800-900 dollars in labor. My previous unit was put in in 1983. When I had it replaced in 2007 it was still working just fine. It was a Trane and although today's may not be as good it has to be better than this Goodman piece of junk!

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Date created: 2012-03-23 Name: Jason
Location: new jersy
Years owned: 2

Satisfaction Rating:
Review:
"owner"
Purchased two different units made by goodman -- Big Mistake. One Unit after 2 years the coil and condenser went the other unit after 2 years the coil went and then they give you the excuse well the installer should have told you about the insurance for repair cost. They know their product is deficient and don't care. Advice: buy anything but a Goodman.

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Date created: 2012-03-11 Name: Tony
Years owned: 3

Satisfaction Rating:
Review:
"Goodman's Bad Coils"
In 2009, I bought two new 4-Ton Goodman a/c systems for my house and had them installed by a certified technician. Precisely after one year, one of the coils developed a leak, and a couple of months later, the other coil developed the same problem. The technician who replaced my coils was the same technician who installed the original units. According to him, Goodman continued using older coils which were designed for R-22 Freon on their newer units which "required" R-410A Freon. The newer Freon works under higher pressure, and is very corrosive, which could result in leaks if used on coils which were designed for R-22. I seriously think that a class action lawsuit should be brought on Goodman, in order to cover all of the expenses their customers have had to incur due to Goodman's recklessness. They had to have known this would occur. They probably ran the numbers, and it was too expensive for them to recall the units.

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Date created: 2012-02-26 Name: CHRISTIAN DREW
Location: royal palm beach, florida
Years owned: 4

Satisfaction Rating:
Review:
"Minto community in West Palm Beach, Florida"
My coil has been replaced 4 times, it just went out again last night and I live in south florida

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Date created: 2012-02-12 Name: A Byrd
Location: Ramer, TN
Years owned: 3

Satisfaction Rating:
Review:
"So much trouble"
We bought our house brand new and Goodman is the unit that came with the house. Every 6 months (literally) something goes wrong with this thing. We went two weeks last August with no air. we thought at least its still under warranty so the coil was replaced without cost for the coil itself. Of course we paid the man who replaced it $430 for labor and $75 for shipping. The bill for heating our house in Dec and Jan of 2011 was right at $500 a month. Our house is all electric but this is still twice as much as normal for mid winter or summer. It runs and runs and runs or doesn't run at all most of the time. Since we have owned the house we bought in September of 08' we have spent over $1000 just on getting the a/c unit worked on for whatever reason. Now six months after getting the coil replaced (on a three year old unit) and during the two coldest days of our winter so far the thing is not blowing hot air but just air constantly. Meaning it is not shutting off at all again. This is equally stressful as my husband lost his job and did not work all of last year so the money we have had to spend on this thing has been dear. I agree with a previous post on the class action lawsuit idea. This is ridiculous to say the least and inexcusable for this company to put these things out there.

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Date created: 2012-01-03 Name: Clyde Scurry
Location: High Springs , FL
Years owned: 3

Satisfaction Rating:
Review:
"Worst unit Ever!"
Worst unit Ever! Replaced a 20 year old unit that worked Better than this Goodman p-o-s###. Salesman said it was greatest thing since sliced bread. "We would see Huge savings in our utility bill immediately." We pay More Now. Unit is package 4 ton unit and have had so many problems and Hundreds of "cha-Chings" on "Warranty covered" issues. We had the Same issues as Many others posting here. Refrigerator leaks less than 1 year, defrost board 2 times in 2nd year evap coil 3rd year all within 1 month after service techncian did the 2 yearly "main service checks" Each time "Every thing is working Properly" Bam! Less than 1 month another part fails and more Cha-Ching. Technician was here 12 days ago replaced evap coil replaced "Under Warranty" cost us 150$ "Cha-Ching" for shipping the "Under Warranty" part. That is what the service company said Goodman charges them. Plus we had to pay Another service call because service agreement does Not cover these issues, however everything was "working Properly" just 12 days earlier. Never buy this crap same problems as every1 else. I would Luv 2 get Many owners 2 join a class lawsuit only problem is the attorneys get all the money. Ripped off and screwed without buying me dinner again.

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Date created: 2011-11-04 Name: Claudette Day
Location: Allenhurst, Ga.
Years owned: 2

Satisfaction Rating:
Review:
"goodman unit inoperative"
This unit sucks. I have only owned it for 2.5 years. The repairman has spent the last 3 weeks trying to repair it. Good thing it is still under warranty.

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Date created: 2011-11-03 Name: WO
Location: Gainesville, FL
Years owned: 3

Satisfaction Rating:
Review:
"BEWARE!!!"
We had the Goodman GSH130241A until installed after our other was hit by lighting. Less than a year after it was installed the unit froze over and the ac company that did the insurance install said the coil was leaking so they replaced them. Since it was less than a year from the install there was no out of pocket for us. Then just 26 months later same issue again however this time we were our over $400 because it was over a year since the coils were replaced. Called and emailed Goodman and was asked to send in all my receipts and they would review it for reimbursement. I then filed a complaint with the Florida Department of Consumer Affairs and they also opened a case and followed up. I then received a letter from FDCA stating that Goodman was going to follow up with a resolution and to work with them. Goodman's resolution was an offer of $148 and wanted us to sign a release letter not holding them liable...right. Then, just a few months later the same thing again. Coils leaking...so here we are now with a Goodman representative and the installers technicians at our house. This is still ongoing not sure what the resolution is going to be but at this point...stay far, far away from this company if you want a reliable ac unit!!!!

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Date created: 2011-10-30 Name: Jeff Brown
Location: Aiken,sc
Years owned: 4

Satisfaction Rating:
Review:
"I call it my JUNKMAN"
Have had this unit for 4 years, biggest mistake of my life. Service technician has been here more time than I got fingers and toes. Trying to get factory to replace, we will see.... at this moment can't turn on heat because of a blockage in the line for unknown reasons, technician was here and is trying to work with the representative if this don't work, guess I will have to replace it because I have no faith in it what so ever. Every season its something new with it. We as Goodman owners need to all get together and file a class action lawsuit against them because we all have been took for a ride. if you considering buying one don't I can promise you will live to regret it, no matter what warranty you get be it a 5 years or a 10 years parts and labor. As would I buy a new one again, no as would I recommend one hell no.

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