Consumer Reviews of GOODMAN central air conditioners

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Date created: 2013-06-11 Name: Dissatisfied customer

Satisfaction Rating:
Review:
"Horrible"
Piece of crap, I have had my unit for 3 years. Compressors have gone out twice, now I have to replace a split coil on the outside unit. I would never recommend this place ever!

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Date created: 2013-06-08 Name: John Smith
Location: Austin

Satisfaction Rating:
Review:
"Listen Up People.."
I've read a lot of reviews on here hearing people say Goodman/Amana equipment is terrible. This is simply not the case. A lot of you are complaining about your compressor going out. If you (or your contractor) would have registered the equipment online, this would be way less of a hassle than it has to be. We stand by our equipment with 10 year parts, 10 year unit replacement, lifetime compressor replacement and lifetime heat exchanger replacement. The problems you are all running into are with half assed contractors. I see them and load their equipment up every day. You need to do really in depth research before you pull out your phonebook and choose the "right looking" company. If they come to your residence or business looking like slobs, you'll get sloppy half assed work. On the other side of the token, there are really good contractors out there that I sell equipment to daily or every other day. Those are the guys I would trust. Do your research people!

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Date created: 2013-06-06 Name: Darrel
Location: Boston, MA

Satisfaction Rating:
Review:
"Stop Blaming the Brand for All of These Problems!"
People who have had bad experience with Goodman are people who had units not properly installed. That's what the problem is here. Homeowners blame the brand when their unit breaks down. It is 100% that these were installation and/or size issues and not Goodman's fault. I like Goodman equipment and I work for company who is family-owned and operated and has been in the business for over 20 years. Do yourself a favor, find someone certified to install your system. Goodman is not junk like it used to be back then. They are the best. Don't overpay for Trane. A poorly installed Trane will break down too. Every brand fails. Choose a quality installer.

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Date created: 2013-06-06 Name: Stacy O'Gorman
Location: coventry ri

Satisfaction Rating:
Review:
"5 years! R-22 leaked out!"
Ok. Goodman furnace and 3 ton A/C installed in June 2008. Turned the A/C on blowing no cold air. $150 service call to find out R-22 leaked out running at 18 psi. There is a leak. Going to cost us a lot of money to find the leak. Then have to repair it and then install over 5 pounds of R-22 that could cost over $500 just for the freon. We are trying to decide just to cut our loses and start over with a Lennox system. Any thoughts? This could cost us thousands to repair and we could put that towards a brand new Lennox system. What should we do?

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Date created: 2013-06-05 Name: mick mathewson
Location: indio,ca

Satisfaction Rating:
Review:
"Avoid Goodman"
My unit is 18 months old and compressor has failed. I now have to replace the compressor with an 800 dollar labor charge added to the purchase price of 5500, total cost 6300 dollars. You can buy a name brand unit from a real company with a labour warranty for this price. My lesson learned, go elsewhere so you do not repeat this experience!

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Date created: 2013-06-04 Name: M Moore
Location: Sugar Land, TX

Satisfaction Rating:
Review:
"Two New Units - Both Failed Within Two Years"
Installed two new Goodman cooling units and one compressor unit in 2009. Needed service for low freon in 2010 and again in 2011 and 2012. May 2013 both units needed freon and inspector says both cooling coils need to be replaced. In my view neither were good from the start.

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Date created: 2013-06-04 Name: Ceb
Location: Newport News, va

Satisfaction Rating:
Review:
"Horrible"
I moved in to my new home November 30, 2012. On December 1, my heat went out. Tonight I write this review on my 5th service call. I do know this company is still in business.

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Date created: 2013-05-31 Name: Chris
Location: Ohio

Satisfaction Rating:
Review:
"Wow"
Wow! Has anyone ever heard of the phrase as its only as good as the installer. I have been selling all goodman equipment and never had any problems with them. If it is installed correctly it will last as long as the rest . One person wrote that the company used the wrong soldier ,ok that's his problem not equipment failure and by the way you can buy a warranty to up to 10 yr parts and labor at a very reasonable price. One other thing maybe get a better contractor to do the repairs right the first time

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Date created: 2013-05-30 Name: Travis Fel
Location: Macon, GA

Satisfaction Rating:
Review:
"Don't Focus on Brand. Choose a Good Quality Installer!"
First of all I will say that I'm extremely satisfied with my two Goodman DSXC18 A/C units. They are matched up with variable-speed furnaces and both systems are whisper quiet. You wanna know why I have had good experience? Simply because I used a very well-known company to install the units. The techs took pride in their work and they made sure everything was top quality. Here's the problem, 99% of these bad reviews are due to bad installation and/or too big or too small equipment. You will find that Goodman uses the same components as other brands. You are basically comparing apples to apples. Please, find yourself someone who actually knows what they are doing to repair or install your unit. Selecting a good installer is the most important factor of choosing a new HVAC system. Brand means nothing.

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Date created: 2013-05-29 Name: Franklin S
Location: NC

Satisfaction Rating:
Review:
"Worst Purchase Ever... Consider Yourself Warned"
Worst Purchase Ever... Consider Yourself Warned I have read several reviews on Goodman systems and everyone complains about it going out 4 or 5 times. Mine has too, in the last 2 months. I have honestly lost count of the number of times it has been repaired and we have had it for 3.5 years. It has literally been out of service more than in service lately. It has a new coil, compressor and 2 or 3 motors and today it's broken again. It has leaked and clogged and pretty much everything you can think of. It is an absolute joke. I only pray I don't destroy it in a fit of rage and void my "warranty"(if it can be called that).

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.