Consumer Reviews of GOODMAN Air Conditioners
Install New Furnace or Central Air
Find a Local Heating & Cooling Pro
Quick, Easy, Free Service
Number of Reviews: 85
Average Rating: 2 out of 5
The opinions expressed in these reviews are the opinions of consumers that visited FurnaceCompare.com.
They do not necessarily represent the opinions of FurnaceCompare.com.
Review your GOODMAN Air Conditioner
Date created: 2008-11-01
Name: J. D. Smith
Location: Scottsdale, AZ
Years owned: 15
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
I own 3 and 3 1/2 ton Goodman A/C units which cool my 2600 sq foot
home. They are 11 seer, and were installed by the builder's A/C sub
when I purchased the home new in 1993. They have been serviced every
year, and as I recall each has had a capacitor replaced once, nothing
else. I replace the filters every two to three months, and use ones
with ratings in the 700 to 1000 range (filters with too high a rating
can restrict air flow . . . I've read the min rating should be 600 . .
. I suggest checking w/ your service expert for the filter ratings you
need). Other than that, they have cooled to our desired temperature,
and worked flawlessly during the extreme Arizona summers. Also, I'm
not aware of problems any of my neighbors are having with their builder-
installed Goodmans. I am aware of three replacements in the immediate
neighborhood, all after about twelve years in operation. I don't
understand the significant dissatisfaction some posters are having
with their units. Sounds like installation problems could be the basis
for some of them. Based on 15 years experience, I recommend Goodmans,
and am currently in discussions to replace my old units with new 14
seer versions.
Date created: 2008-10-30
Name: JD
Location: Miramar, FL
Years owned: 3
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
Home was built in 2005 and, surprise, the builder installed the Goodman
unit. Most likely, one of the cheapest options. I replaced the coils
after 1 1/2 years and now have to replace them a second time. The coils
are under warranty, but the installation is not, and they really stick
it to you! Stay away from Goodman!
Date created: 2008-10-27
Name: R. W. Trusty
Location: Fort Worth, Texas
Years owned: 5
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
As I write this review, I am waiting for a repair man to get the parts
needed to repair this piece of garbage for the 21st. time. This unit
broke down 3 days after it was installed and befroe today it had broke
down 20 times. I called the company several times to try and get the
intire unit replaced but they only laughed. It's supposed to be below
freezeing tomorrow morning, so, I'm going to pay to get it fixed again
for the last time. I'm going to replace this piece of junk with a York.
Goodman should be run out of business. Although, I think they are doing
that themselves. Worst company ever. ps, the repairman said the company
cant find the extended warrenty I paid for even though I have a receipt.
Thats Goodman for you. never again
Date created: 2008-10-26
Name: C Hooper
Location: Fairview TX
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
I had a GE/Trane gas heating unit and a Lennox outdoor unit that was
installed in 1985. I decided to update the home and after getting quotes
ranging from $8500 to $12,500 for Trane units (stay away from Home
Depot) I had 3 friends in the A/C industry
reluctantly persuade me to look at Goodman. I had a 3 ton unit and
furnace installed into my home and I am extremely happy. It keeps our
home more comfortable and the utility cost has been reduced. Bottom line
is if you’re A/C service rep does not do a load calculation on your home
before he suggests a tonnage, then run. This has to be done in order to
accurately see what size your unit should be. There are many factors
such as return air, insulation, etc when factoring in what size should
be used. Also your installation should not be cheaply done. It does not
matter if you install Trane, Goodman, Carrier, etc. if the install is
poor and cheaply done, your unit will not last. Investigate your service
company that is doing the install. If they use duct board for air boxes,
then also run. I am very pleased with the warranty that Goodman offers,
no one else in the business comes close, and just for the record there
are only 3 A/C compressor companies in the world and all of the
manufacturers buy their products from these three, so most of the parts
are the same. Trane makes you buy only Trane to charge you more and only
gives you a 10 year warranty. Make sure your unit is serviced on a
schedule as well, this will ensure long life and catch any problems
before they become major malfunctions.
Date created: 2008-10-17
Name: I.Schweickart
Location: New bern, North Carolina
Years owned: 1
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
Goodman came with our newly built home, ran constantly, causing very
high electricity bills. After nine months, the unit broke down. It
turned out to be a relay, then 2 months later, it started freezing.
Service tech says that its because we have expensive filters which cause
the unit to run harder. Here it is another friday night and the unit is
frozen again. If you see a Goodman, run the other way.
Date created: 2008-09-17
Name: Jim M.
Location: Beaverton, Or.
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
I recently had a Goodman gas furnace and Central air conditioning unit
installed in my home.
I immediately saw a 50% reduction in my heating bill over my old, and I do mean OLD Carrier furnace which didn't keep the whole house warm. The Goodman furnace not only costs a whole lot less to run, it keeps the whole house at and even, comfortable temperature. As for the 3 ton A/C?..All I can say is WOW!... It runs very quietly and efficiently. We have had one of the longest, hottest summers here in the Northwest, with temps. in the 104 degree area for days at a time and my 1,800 square foot home stay at a comfortable 72 degrees. The unit only kicks on about 2 times and hour and runs for approx. 15 mins. each time. I am very satisfied!!!
Date created: 2008-09-02
Name: Vinnie
Years owned: 6
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
I have a 3 ton unit that can't cool 1000 square foot of living space.
Glidden A/C in Saint Pete, FL sold me and installed this non heat pump
unit with new ducting (I didn't need a heat pump)or so they said. This
unit runs 24/7, the house at 1300hrs is in the mid 80's while the unit
is set at 73. Glidden does not have an answer. I am currently searching
out a competent A/C company to assist me. Oh by the way, the warrantee
is over. Surprise.
Date created: 2008-08-29
Name: Greg Robinson
Location: Bakersfield Califoirnia
Years owned: 1
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
I purchased a split Goodman system this year. I have used my master cool
for the past 15 years the house is completely ducted, and was built in
1935. It has a forced air furnace that was 46 years old (Day & Night) I
replaced the furnace with an 80% AFUE Goodman furnace, put a Goodman 4
ton coil on top pf it, then installed a 3 ton r410a 14 seer system for
a/c we insulated the duct work in the attic, our home is now at 74
degrees all the time, and our utility bill had gone down this is amazing
that an a/c unit can pull less electricity than a cooler Very Happy!!!!
I recommend this to everyone who is shopping for A/C.
Date created: 2008-08-27
Name: Carol Todd
Location: Billings, Montana
Years owned: 1
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
We bought A/C on advice of company owner. Unit has been "serviced" over
6 times in the last year since we bought it. Also, got suckered into
buying a Goodman furnace at the same time. It has been worked on twice
already, too. The A/C has lost the coolant 5 times already, with no end
in site. Several parts have already been replaced on the unit, again,
probably since the installer warranty has run out. Not impressive by any
standards. Yes, we are bitter since the installer said this is one of
best on market. So what are the loser units????????????????
Date created: 2008-08-27
Name: L Milani
Location: Dallas, TX
Years owned: 1
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
I had only had the Goodman A/C and heater/blower fan in my brand newly
built house for 2 months before my heat went out..on thanksgiving day
with family in town, and one of three days it iced/snowed in Dallas.
They replaced my blower fan, and replaced all the wires in the
electrical system, and then another month later, they had to do it all
over again. now, it has been 9 months that I have had this brand new
unit, and they have made 11 service calls on my A/C compressor. They
finally decided after installing a cellanoid, replacing freon, fixing
coils, and everything else, that the entire unit is a lemon and they are
coming this afternoon to fix it. I have 5 pets that live with me and
each time the A/C goes out, I have to take them to my parents house. It's
89 degrees in here now, and I am hating Goodman!
Date created: 2008-08-20
Name: D. Blackwood
Location: Bedford, TX
Years owned: 1
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
One year and 3 months ago, I had a Goodman 5-ton unit installed (both
outdoor compressor and indoor furnace/blower). The outdoor compressor is
a complete dog.
In one year and 3 months, they have had to replace a capacitor (hard start kit) 3 times. Of course, until they can get out to do the work, I have no air conditioning. (The installer does not do warranty work on weekends – Ouch.) Also, the outdoor unit is extremely loud. It wakes me up when it starts at night. I can hear the outdoor unit from anywhere in the house. The first thing I told the contractor when I was shopping was that I wanted a quiet unit – and look what I got. I’m sick about it.
As far as overall operation, I have to keep my thermostat at 79 during the heat of the Texas summer to keep it from running all day (higher when I’m not home). Also, during the winter, my electric bill tripled until I turned the thermostat down to 67 when I’m at home. Damn, that’s cold!!
Date created: 2008-08-19
Name: K Ombs
Location: Dayton, Ohio
Years owned: 3
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
I've had this unit in a new condo for 3 years. Each year I've had to
have repairs done on the central A/C unit. A/C parts replaced, internal
controls,gaskets, etc.. These problems have cost me $$$ and also time
to stay with the contractor. I would not recommend anything Goodman
makes. I believe the quality of their product is very poor and also
cheaply made. The warranty is for parts but not labor right now. So far
the parts have been covered by the warranty but soon that will expire
then I'll be stuck with an ac unit I'll have to pay both parts and
labor on every service call. I've had to have the ac cooling gas taken
out and put back in each time that isn't covered by the "parts"
warranty. So far this has cost me over $500 extra in just their labor
and travel expense time.
Date created: 2008-08-11
Name: N. Simmons
Location: Los Angeles, CA
Years owned: 2
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
Our unit started making a horrible grinding sound and then stopped
putting out cold air. The tech said the condenser needs to be replaced,
which is covered under warranty; however the labor is not covered. So my
barely two year old unit is costing me an additional $600. Ridiculous.
Date created: 2008-08-10
Name: Belinda
Location: Queen Creek AZ
Years owned: 1
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
Dr Horton built this house in 2007,,I moved in August ....used the A/C in
Aug and Sept of 07, and in June of 08,,after using 2 months ,had to
replace run cap...now August 9th 08,, the A/C is not running at
all...thanks Goodman for maybe 4 months of use...and now I have to pay for
everything because there is only 1 yr warranty. Ridiculous.. thanks Dr.
Horton for using Goodman products..
Date created: 2008-08-07
Name: John G.
Location: Orlando, FL
Years owned: 9
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
Do not buy Goodman whatever you do. I bough new AC in 1999, added freon
in 2002, replaced coils in 2003, replaced air handler (including coils)
in 2005, replaced coils again in 2006. Need new coils now in 2008. It
is not the service company as I've used two very reliable companies.
Goodman is defective -- don't buy it.
.
Date created: 2008-08-06
Name: J Lam
Location: Chicago
Years owned: 1
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
Brought unit on EBay. 2.0 ton unit was installed new at seller's home
and house sold to contractor to be demo. So unit was not use at all. Had
unit running for a year now with no problems at all.
Used in a 2nd floor addition with spray foam insulation. Unit set at 78 and the GM does a good job keep it there. Electric bill for 2 AC unit around $100
I would buy another one.
I think some the GM problems are mainly related to installation quality and not GM.
Date created: 2008-08-04
Name: Robert Collins
Years owned: 1
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
This unit is 1 year old and is a piece of junk. The evaporator coil
already has a leak that cannot be repaired. The unit appears to be of
very poor quality and I would not recommend one to anyone.
Date created: 2008-08-02
Name: Gary Gray
Location: Cypress, Tx
Years owned: 13
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
I have a dozen year old 3.5 ton Goodman condensing unit. It has been
worked to death through all these Houston summers. I had an evaporator
coil fail, and a fan motor. This is 10 seer unit. I would blame the fan
motor failure on Goodman. The evaporator coil probably failed from a
crappy install. The Goodman critics don't understand how important a
quality install is.. all these leaking coils are probably from poor
routing and soldering of the refrigerant lines and evaporator mountings.
Vibration kills copper connections guaranteed.
This year I replaced my A/C ducts and improved my attic insulation. I installed a Cool-n-Save mister on the condenser. I have the lowest electric bills in my neighborhood. I used 855kwh last month and we are having a very hot summer this year. This is a 27 year old 1750 sq ft ranch home with single pane windows.
Date created: 2008-07-30
Name: Ron Reiter
Location: Claremont, CA
Years owned: 1
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
I tend to agree with those suggesting that dissatisfaction with Goodman
may be largely due to poor installation. We have a weekday house with a
29 year old A/C unit that continues to run without a hitch. And, about a
year ago we had a Goodman installed at our weekend place in Palm Springs
- - which clearly gives A/C a workout. The Goodman runs flawlessly!!
Couldn't be happier with the A/C in both of our homes. It all comes down
to proper maintenance and quality technicians.
Date created: 2008-07-29
Name: NM
Location: Charleston SC
Years owned: 11
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
I had a Goodman system installed after I bought the house I am living in
now. It is now 11.5 years old. I have had two repairs done on it since I
had it. The last one was yesterday. Two years ago, lightning came in and
burned out the circuit board in the air handling unit in the attic. This
had nothing to do with the unit. I lost a computer, ceiling fan,
telephone, and dvd player in the same storm. The repair yesterday was
from ants building a nest in the switch on the outside compressor unit.
They shorted it out. Again, nothing to do with the unit, just plain bad
luck. The switch had to be replaced. I have to agree with some of the
other posters who have come to the conclusion that many of the problems
with Goodman have to do with poor installation or trying to get a system
to do something it wasn't made to do. (ie.. a minimally sized unit
trying to cool a drafty old Victorian with half a dozen 90 degree angles
in the main trunk of the duct work) When I got estimates to have this
system installed, I had several contractors bad mouth Goodman. The
contractor I used told me he could put in any system I wanted, but if
I wanted a Trane or Carrier, the cost would be 1000$ more. I am glad I
went with Goodman.
Date created: 2008-07-27
Name: Misty
Location: Mustang Oklahoma
Years owned: 4
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
We've had this unit for 4 years. In these 4 years we've had to have
freon every summer. During the day it runs non-stop, never shutting off
until 2-3 am and during the day it won't cool below 82 degrees!!! We've
replaced several compasitors and replaced the fan numerous times. Now
this time its the compressor!! May as well buy a new one is what we're
being told, problem is.....I can't afford it!!! Stay away from Goodman!!
Date created: 2008-07-22
Name: Thomas E. Rinke
Location: Clearwater, KS
Years owned: 6
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
We had a new Goodman A/C & Furnace installed in newly built house in
2002. The A/C had to be recharged several times until it was finally
diagnosed that the cooling coil had leaked from day-one. The cooling
coil was replaced in 2005 & again in 2008 for the same reason. Both
times the parts were covered under warranty and both times the labor
cost over $650.00 @ our expense not to mention the numerous expense we
had to pay to have the A/C system recharged w/freon. Goodman should pay
for the parts and labor on either the first replacement and definitely
the second replacement. Totally Dis-satisfied Customer Thomas E. Rinke
Date created: 2008-07-19
Name: M.Williams
Location: Springfield,OH
Years owned: 1
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
Where to start had a Goodman A/C unit with heat pump installed about 3
months ago. This unit is horrible, the service guy has been out 3 times
already. It still doesn't work right, not like the old unit we had
which was a Lennox. We had the Lennox since 94 so it held up very
well. The compressor went out in the Lennox and all the HVAC guys we had come
out said it would be better to just get a new unit so we did, being
cheap we went with the GM. First off the GM is very loud. You can hear it
kick on inside the house and still hear it a little when its running
which seems to be all the time as it seems to struggle and run almost
nonstop trying to cool the house which it rarely does. We keep the t-stat
set at 72 day and 70 at night, a compromise we had to make in order
to adjust to the GM, when we had the Lennox it was set 68 day 66 night
and it did that with no problem. I don’t think the GM is even capable of
cooling that low,on really hot days
the temp goes up in the house with the t-stat set at 72 it averages
about 75 -76 in the house during the day it might finally get to 72
about 1 or 2 in the morning. So we were thinking it's a brand new unit it
will be more energy efficient than the Lennox yeah right the first month
the bill was $283 wow!!! That’s the highest our electric bill has ever
been we've lived here 14 years, then the next month after adjusting the
t-stat which we replaced with a energy star rated one after the first
month, it was $274 I’m pretty sure its because the unit runs nonstop that’s
why the bill is so high I’m just hoping when winter comes it heats
better than it cools probably going to replace it next summer. So spend
a little more and get a better brand
Date created: 2008-07-19
Name: Terrell Price
Years owned: 15
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
I have my Bryant unit replaced with a Goodman and in 15 years I had one
service call. I have two other units which I seldom use, both Train and
had a service call on one of them after 5 years of operations. I should
have had put Goodman units in when I added on to the house, but I had no
knowledge of their quality. I do now.
Date created: 2008-07-14
Name: Mike Brownlee
Location: Hastings, MI
Years owned: 3
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
This is the best A/C unit I have ever had. It is very quite and doesn't
run allot to cool my house. I have never had a service call and never had
it freeze up and quit when it was hot out. Buy a Goodman A/C and have it
installed right and you will never have a service call.
Date created: 2008-07-13
Name: Don Folk
Location: Surprise, AZ
Years owned: 9
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
I have owned this house sense it was new 9 years ago and I am planning to replace
my unit with a Lennox only because I got a good deal on it. The Goodman
has held up to the AZ Phoenix summers very well and only recently has
the performance gone down and the cost gone up, other than that the unit
has performed well. Like some of the techs that have commented, some
of you should check out your service company’s before you have them do
work for you.
Date created: 2008-07-13
Name: J Miller
Location: Arlington, VA
Years owned: 1
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
Two Goodman units were installed next door for a dual system. When these
units are on (which is all the time), the outside units emit a high-
pitched mechanical buzzing that is driving me nuts. My Carrier unit has
absolutely no buzz; just a gentile whirr of the fan. When I am 10 feet
from the Carrier unit, and 50 feet from the Goodman units, the Goodman
units are louder by far. Stay away!!!!
Date created: 2008-07-12
Name: G. Daniels
Location: Charlote, NC
Years owned: 5
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
I have 2 Goodman A/C’s after dumping my Lennox'S. Never had a problem.
Great price, great cooling. I am sorry to hear about all the people
having problems but maybe you should scrutinize your service companies
before condemning Goodmans,
Date created: 2008-07-10
Name: D. Black
Location: El Paso, TX
Years owned: 2
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
Purchased a Goodman 14 seer A/C unit in summer 2006. After 2 years
working properly, it now continually has freon leaks and won't keep
cooling for more than a few days. I don't have any resolution on this
yet, but I'd say stay away from these.
Date created: 2008-07-10
Name: No-GoodMan
Location: Oklahoma
Years owned: 3
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
If it cost you thousands less to purchase and install a Goodman unit
over another brand... you will spend may more in repair cost over the
"Warranty period" than if you would have just bought a better brand.
After 3 years of small problems our blower motor goes out. I called
Goodman to check on warranty and find out who the distributor was so I
could tell my HVAC guy where to take the motor in to be replaced. I was
told I had to have a license to even get the name of the distributor!
The Customer support was extremely rude and hateful and after my HVAC
guy found out where to take the motor he found that they were back
ordered ... 16 units deep! I was told it would be 14 - 20 days before I
could get the new motor in. The original installer died and my new HVAC
guy hopes that the back ordered motors gives me a hint. He says he will
not even install a Goodman due to the problems the unit would cause for
his reputation.
Date created: 2008-07-08
Name: A. Turner
Location: Waxahachie, TX
Years owned: 5
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
Very poor
Date created: 2008-07-02
Name: A. Naranjo
Years owned: 1
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
I just installed a gsc13 3 ton unit and it works great.....
Date created: 2008-07-01
Name: Yolanda
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
6/26/2008 went to the Goodman web site for A/C units and quotes… The
web site referred us to a contractor/dealer in our area, Residential
A/C Service (ras) in Houston, Texas. We had the unit installed
early Friday afternoon and still having the unit serviced four days
later. Ridiculous, right? I am not sure if it is a faulty unit
(Goodman 13 Seer 5 tons) or the contractor is inexperienced at
installing A/C units. Take note on the problems that have occurred
with our Goodman 13 Seer 5 tons A/C unit : 1) the unit will not
cool the house below 80 degrees, 2) it never shuts off, 3) had to
replace a coil after the third day of installation and 4) the unit
is loud. I would not recommend this brand or contractor to
anyone!!!!!!!!!!!!!!!!!!!
Date created: 2008-06-30
Name: Eleonore Larry
Location: Littltelm,TX
Years owned: 1
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
I've purchased my house in 2007 It's been one year at this address on
July 25,2008 my Goodman A/C stopped working, I was told the fan motor
went out so I had to purchased a brand new one. My question to you is if
this unit is only 2years old what is your policy as far as manufactures
warranties go? This unit is not an old one, especially since I only
purchased this house in 2007, I’m very unsatisfied with this situation.
Date created: 2008-06-27
Name: M. Roche
Location: Dallas, TX
Years owned: 2
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
Purchased this unit 2 years ago and have had 2 very expensive service
calls. The copper coils spring freon leaks - which is not covered under
warranty. I am cutting my losses and installing a Trane today. The
repariman said that goodman is the "Kia" of ac units. Do not purchase
this product.
Date created: 2008-06-27
Name: J Lessard
Location: Traverse City, MI
Years owned: 1
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
Unit not even 1 year old and today, the first hot day of the year we
turned on the a/c and our Goodman central air is non-functional. Do not
buy this brand!
Date created: 2008-06-26
Name: Gina
Location: Arizona
Years owned: 2
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
New home and I need a new A/C system
Date created: 2008-06-25
Name: SGA
Location: Montgomery, AL
Years owned: 9
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
The Goodman HVAC system was installed by the previous owners of my
townhouse: I was delighted to have a system that was only two years old.
In the past seven years I have replaced the condenser and two leaking
coils. I have put freon in every summer. The third coil is leaking--and,
of course--is not covered by warranty. There is obviously a quality
control problem and a give-a-care problem on the part of the company.
Tomorrow I am installing a $10,000 Trane to replace a system that should
have lasted another ten years. I would not consider buying another house
with a system by Goodman in it!
Date created: 2008-06-24
Name: Mad Bastard
Location: Chandler, AZ
Years owned: 3
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
Just had in Warranty coil replaced on split unit. My In Warranty Price
for labor and whatever else they wanna clip you for was $800.00. My coil
evidently was leaking freon But the good news it was under
warranty...Hee Hee Then the contractor hammers you on labor.
Date created: 2008-06-20
Name: Brian
Location: Tucson, AZ
Years owned: 3
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
I have used a contractor over the last couple of years, so I now have
Goodman in three units..
Townhouse #1 --> Goodman coil only (3 years)
Townhouse #2 --> Goodman AC roof unit (2 years)
Single Family --> Goodman coil (1 month)
No problems so far.. Too soon to tell about quality.
However, be aware of the reviews. I was getting nervous that this site had Goodman 2 of 5.
As of 6/20/08, I see that
Lennox 1 of 5
Rheem 2 of 5
Trane 3 of 5
These are good brands! Conclusion, most people that have problems w/ units are posting.
Date created: 2008-06-17
Name: Ticked off
Location: Florida
Years owned: 1
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
Unit barely 1 1/2 years old, brand new house, and already I'm shelling
out $600 to replace the evaporator coil that sprung a leak. It's under
warranty, but not the labor of course. So what does the tech tell me
that comes out when I ask if this is normal? You have a Goodman so yes,
it is normal for this brand of A/C unit. He's been replacing a lot of
them lately as they were all installed approximately the same time as
mine. I'm filing a complaint with the builder, with Goodman, with my
attorney, and with everyone else I can possibly find to complain to.
Date created: 2008-06-17
Name: C. Dickson
Location: Aiken, SC
Years owned: 3
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
I would not recommend Goodman products!!! I have had four service calls
over 2 years on units that are barely three years old. First it was
electronic control boards (two boards failed on the same unit). Most
recently, a compressor failed in one unit while a fan failed in the
unit sitting beside it. Thank God these were both under warranty (I can
see why Goodman has to dangle this carrot now!). Bad news is - we're
out $650 in labor to get them repaired! In hindsight, I'd gladly pay
more up front for quality; quality in the form of American-Standard,
Trane, etc.
Date created: 2008-06-16
Name: J Badgley
Location: Tallahassee Florida
Years owned: 10
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
I have been in the HVAC field for 40 years. I have worked for a utility
company's service department for 38 years. We repaired Goodman
equipment and in general they are simple to repair and very
reliable. Proper installation is the key to good running equipment. The
installer must read the installation manual! I inspected new
installations for the utility and you would be surprise on how many
installers don't read the manuals.
I am going to replace my AC system with a Goodman because they give you bang for the buck. Also I replace my equipment every 9 years. Technology changes and efficiency improves. It pays to upgrade if you can afford it.
Date created: 2008-06-16
Name: J .Martinez
Location: NJ
Years owned: 7
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
I've been installing Goodman furnaces and Central A/C for over 7 years
and never had a compressor failure nor major issue as stated in many of
these postings. I also believe that most of these failures that the
people on these posting have experienced is due to a lack of know how by
their installers. From past experience I have found that many of these
contractors tend to undersize or oversize the units and also use
improper duct sizing. I find that 14 seer and over are surprisingly
quiet for their size.
Date created: 2008-06-13
Name: Jennifer Downs
Location: Davidsonville, Maryland
Years owned: 4
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
Bought a system in August of 04. August of 07, the fan motor needed to
be replaced. June of 08, Reversing valve leaked all freon out and so I
had that replaced and the system re-charged. I called the consumer
affairs department with Goodman and the lady told me I should have
bought the extended warranty (it's not even 5 years old!) Even though
the parts were under warranty, I've spent over $500 in labor.
Date created: 2008-06-12
Name: A Peterson
Location: Texas
Years owned: 2
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
My unit is just over 2 years old, The contractor that built my house
swore by the unit. They have worked flawlessly up to the 2-year mark.
Then 1 of the 2 units started acting up. First service call, installed a
hot start, second service call, a compressor, now waiting on the third
service call, hopefully they make it today, its supposed to get 98
degrees today. Stay away from these units.
Date created: 2008-06-11
Name: Vicki V.
Location: Oklahoma City, OK
Years owned: 7
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
We built a brand new house in 2001 and have had problems with this unit
from day 1! I wanted a Trane, but the builder strong armed us into a
Goodman. I'm sure he got a kickback. Every year it loses freon and we
have to have someone come out and add more freon. Our air-conditioner
man said that Goodman is the bottom of the line. I am looking at putting
in another unit next year.
Date created: 2008-06-10
Name: Don Q.
Location: Murfreesboro, TN
Years owned: 13
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
Had 2 Goodman units in the house when we moved in 12 years ago, 1 gas
pack downstairs and 1 split for upstairs. Both lasted 12/13 years with
virtually no problems. Recently replaced both with the new Goodman units
(13 seer), working great so far and saving on electric bills too. Was
told by my HVAC guy who I trust 100% that Goodman bought out Amana a few
years back and began using their designs, especially for heat exchangers,
which are excellent. Like any brand, a proper installation is critical
for longevity/performance.
Date created: 2008-06-09
Name: Gerrianne Cannon
Location: Hazlet , New Jersey
Years owned: 4
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
I replaced my old unit with a Goodman recommended by my subcontractor. I
bought it in Sept of 2004. In Sept of 05 I had to replace the fan motor.
It is now June of 08 and I am replacing the fan motor again.
Date created: 2008-06-09
Name: Kevin
Location: Jacksonville, FL
Years owned: 5
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
We have 2 Goodman units, and have had constant maintenance problems. We
have done all of the maintenance required - filters,
cleaning coils, etc only to be hit constantly by the machine's breaking
down. Same part broke 7 times for 2 ac units at $150 a pop. One of the
compressors just went on the larger unit and the repairman said Goodman
is such a crappy brand to just replace it.
Date created: 2008-06-08
Name: Paul Olson
Location: Chapel Hill, NC
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
We installed a Goodman 2.5 ton a/c Furnace combination to replace a five
year old Carrier system. Our energy bills dropped by 15% and our home
was never cooler in the summer and warmer in the winter. Great product
that has performed flawlessly
Date created: 2008-06-04
Name: Benaghil
Location: Libya
Years owned: 10
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
Am looking for ac equipment
Date created: 2008-06-04
Name: Jamie Johnson
Location: desertrain84@yahoo.com
Years owned: 3
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
I live in Omaha Nebraska and I work for an apartment complex that has
Goodman on 7 out of 10 buildings. I have carrier in the other 3.
This year which is year 3 for the Goodman’s. A/C is having
nothing but problems. We have had about 60 calls so far this year.
compressers, contacters, low on freon, and everything else has gone
wrong. Oh by the way the Carrer A/C’s are 5 years old and we have never worked on
them. To be honest I think Carrer is a good make and will recommend
it to anyone. Thanks
Date created: 2008-06-02
Name: George H. Sparks
Location: Horn Lake, MS.
Years owned: 1
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
New house. Seer 16 and Seer 13. First service call less than 2 months
after closing on home. 2nd service call about 1 week later. 3rd
service call two days after the second. 4th service call about a week
and 1/2 later. 5th service call about 3 days after the 4th. 6th
service call about 1 week later. Finally made it to the end of the
summer. Summer 2008 - used air about 1 month upper unit seer 13 - fan
will not work. I believe the fan relay is bad. I will probably
eventually replace both units. If I buy a Goodman I hope someone will
shoot me for being stupid!!
Date created: 2008-06-01
Name: Mikey D
Location: NH
Years owned: 3
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
New house, new central ac unit. This thing has been problematic from day
one. First is sounded like a plane taking off, basically it's very loud
but I'm told "that's the way these units are".. Weak airflow after three
weeks, service guy fixes it but says these units stink. Next season had
refrigerant leak fixed. Last season had fan replaced. This season needed
to be repaired again. Please stay away from these products, they are
built cheap with poorly constructed parts and installed by contractors
for top dollar taking advantage of home buyers. I should have researched
this brand before I agreed. Lesson learned. Invest money in a better
brand that stands behind their product. If you are buying a new house,
insist on a different unit. My neighbor did and he's had no issues for
the same time.
Date created: 2008-05-31
Name: Czell
Location: Leander, TX
Years owned: 3
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
House is 5yrs, I have lived in the house three years, nothing but
problems.
Date created: 2008-05-28
Name: PAUL M.
Location: NAPLES, FL
Years owned: 10
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
I'm in Florida and I repair and install A/C units, I personally have two
3 1/2 Goodman units at my place of business for at least 10 years. The building has no insulation, and its made out of metal, which are very
hard on A/C's no matter what brand. After reading some of your
complaints it sounds to me like some of you just had shitty companies
out to service your units, and it sounds to me like some units are
undersized which builders tend to do sometimes.
Be careful about companies (techs) bad mouthing other brands and other companies just to sell you a complete unit so they can make more commission, my two sons work for a big company here in town and this companies motto is sell, sell, sell!!!
I went to a house to give a second opion which I do alot and another big company had told them the Goodman unit which was 4 years old was a piece of junk and they would sell them a new Trane unit for $6500.00. They got lucky and got my number from one of my long time customers, so I went out and found out by the serial number that it was under warranty and repaired it for $300.00 that was 3 years ago and the unit runs great so far.
Always get at least 3 different quotes and ask allot of questions. Needles to say I have gotten allot of referrals from this family.
Face it Americans, no matter what brand of air conditioners or appliances you buy.
THEY JUST DON'T MAKE THEM TO LAST ANYMORE!!!!
As a final comment, remember that servicing you’re A/C every 6 months for $89.00 in my area, will go a long way towards a long lasting and efficient unit. Be advised make sure you ask questions and keep an eye on the tech for they will do an incomplete job to get to the next job.
Date created: 2008-05-25
Name: Steve Mcclure
Location: Huntingdon, TN
Years owned: 2
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
I purchased a Goodman Central split unit, electric heat. I have had 4
service calls the first year. Now I'm having the 5th service call
because it is freezing up again. I have had 2 Goodman units and the
first one had a cracked heat exchanger. When I can afford to replace
this I know I will never buy one of their units again. Others have told
me there Goodman unit was great but I have had nothing but trouble with
both of them that I have owned. Burn me twice never a third time.
Date created: 2008-05-23
Name: Mr. Bob Robinson
Location: La Jolla, CA
Years owned: 10
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
I'm a HVAC contractor who has owned a Goodman Furnace & A/C system for
over 10 years now. I have never had any problems and the system
performance is great. I have installed thousands of Goodman Heaters &
Air Conditioner over the years and have had almost no call backs and
receive letters from many happy customers thanking me for a job well
done and for a very good price. As in every business there are hacks,
liars, and cheats. They are there to take advantage of consumers and /
or general contractors who don't want to pay a fair price for a job to
be done properly. I have repaired more Carrier, Lennox, Trane, Rheem,
Schnider General systems than Goodman by a longshot. When Goodman is the
2nd largest A/C manufacture in the U.S. with a larger market share than
all but Carrier, that speaks for itself. No manufacture is perfect, but
most of the people that have had problems only have themselves to blame
and the people they used to do the work for them. If you don't want to
be screwed, then don't deal with screwballs, or con artist. Good Luck,
the choice is yours.
Date created: 2008-05-20
Name: Bill Umbarger
Location: Brooklet, Georgia
Years owned: 2
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
I have read the reviews about the Goodman A/C and not real impressed since I purchased one 2 years ago. We are starting to have some trouble with this unit. I wish I had researched it farther before I bought a Goodman.
Date created: 2008-05-20
Name: No luck with Goodman
Location: Sacramento, CA
Years owned: 9
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
This unit, a 5 ton, 12 seer unit has not performed well from day one in 1999 on our new house. It required three service calls to get the house below 84 degrees. It has never cooled the house well since then and runs almost constantly in the summer. One month's electricity bill in 2007 hit $830.00!! (Yes, I change my filter regularly).
Date created: 2008-05-12
Name: J. Jjenk
Location: Alpharetta, GA
Years owned: 3
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
Goodman was in older house we bought three years ago. It cools great and have only replaced the filters every six months.
Date created: 2008-04-30
Name: R. Mosley
Location: Colorado Springs, Colorado
Years owned: 5
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
Works like a charm. I have never had any problems with the Goodman AC
system. I had it installed by a licensed contractor and have it
routinely serviced every year. Runs very quiet compared to my old AC. I have no complaints about this air conditioner.
Date created: 2008-04-23
Name: S. Rendahl
Location: Mesa, AZ
Years owned: 7
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
We have two builder special units that came with our newly built home in 2007. Fortunately for us we upgraded our units in tonage and seer. I feel that this is probably the only thing that has allowed our units to keep working well and reliably. Neighbors have had nothing but grief with their units (they did not upgrade). I would like to complain that the seer rating does not seem to match with our electric bills. On a routine maintenance call, the technician laughed at the seer rating said our 12 was more likely a 10 maybe. He also said his company should get rich in our neighborhood at replacement time.
Best advice is to try you best to maintain your equipment. If you can afford to buy extra ton-age do it. It seems to have helped us keep the repairs to a minimum.
Date created: 2008-04-05
Name: P. Heafner
Location: Raleigh,NC
Years owned: 2
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
Ours is a combination gas heat/air conditioning unit that was
installed 2 1/2 years ago and we have had 4 repair calls. We are
very disappointed in the installer and our friend that recommended
this brand.
Date created: 2008-03-12
Name: Robert Decker
Location: CA
Years owned: 10
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
I install a ton of Goodman furnaces and air conditioners. If people are having problems with theres, most likely they chose a low ball contractor, or handyman type to install it. If Goodman is installed right, they last!!! I have two systems. I have put in so many I've lost count. I only ever had three call backs. Less than 1/10 of 1%. That is better that most!!
Date created: 2008-02-21
Name: The Lucky One
Location: Houston, Texas
Years owned: 15
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
