Consumer Reviews of GOODMAN central air conditioners

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Date created: 2013-06-18 Name: RJM
Location: Bartlett TN

Satisfaction Rating:
Review:
"Junk and No Help From Company"
I bought a Goodman AC unit in July of 2011 from an HVAC company that is well-known in the Memphis, Tennessee area. May 31 of 2013, it stopped blowing cold air. I had it inspected, the coil had a leak. It is now going to cost me around $900.00 to fix. The coil is under warranty so I don’t have to pay for that. However, I have to pay for the labor and freon, that’s the $900.00. I contacted Goodman to see if they would provide any assistance since it was their product that was at fault. They basically said go screw yourself, you bought it you pay for it, but in much nicer terms. The AC unit is not quite 2 years old yet and already I have to fix it. Only thing I can say is that, this is a direct representation of the company and the product that it manufactures. Junk.

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Date created: 2013-06-17 Name: Sanders
Location: Walker, LA

Satisfaction Rating:
Review:
"2 New AC Units Not Working Properly"
2 new AC units, 3 ton and 2-1/2 ton units. Constantly low on freon. We have had 5 service calls in less than 1 month. They have added freon. The units continue to freeze up and leak water on my floors. Today they said they solved the problems. In the middle of the day, temperature will not get below 79 degrees. When it gets dark, it cools. The unit's housing in the attic is ice cold, but the rooms are 79 degrees. Bad installation. Wish Goodman would reinstall and check all connections. We are very angry and upset. 7 months old and only 2 months use of AC units.

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Date created: 2013-06-16 Name: Craig Wiedder
Location: Chicago

Satisfaction Rating:
Review:
"Quality of Installation VS Quality of Equipment"
I am amazed at the negative reviews posted about Goodman and Amana equipment. I have been in this business for over 40 years, and would advise you that, most of the horrible experiences that consumers relate are caused by the installing contractor and not the equipment manufacturer. Your first and most important selection should be the installing contractor. If you get this part right, you can be sure that he/she will not sell you a poor quality unit. Why would they? Lastly, my experience is that Goodman products are the best value equipment on the market. There are more expensive units available, but the higher price that you pay will go for national brand advertising and dealer rebate trips to Hawaii!

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Date created: 2013-06-11 Name: Dissatisfied customer

Satisfaction Rating:
Review:
"Horrible"
Piece of crap, I have had my unit for 3 years. Compressors have gone out twice, now I have to replace a split coil on the outside unit. I would never recommend this place ever!

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Date created: 2013-06-08 Name: John Smith
Location: Austin

Satisfaction Rating:
Review:
"Listen Up People.."
I've read a lot of reviews on here hearing people say Goodman/Amana equipment is terrible. This is simply not the case. A lot of you are complaining about your compressor going out. If you (or your contractor) would have registered the equipment online, this would be way less of a hassle than it has to be. We stand by our equipment with 10 year parts, 10 year unit replacement, lifetime compressor replacement and lifetime heat exchanger replacement. The problems you are all running into are with half assed contractors. I see them and load their equipment up every day. You need to do really in depth research before you pull out your phonebook and choose the "right looking" company. If they come to your residence or business looking like slobs, you'll get sloppy half assed work. On the other side of the token, there are really good contractors out there that I sell equipment to daily or every other day. Those are the guys I would trust. Do your research people!

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Date created: 2013-06-06 Name: Darrel
Location: Boston, MA

Satisfaction Rating:
Review:
"Stop Blaming the Brand for All of These Problems!"
People who have had bad experience with Goodman are people who had units not properly installed. That's what the problem is here. Homeowners blame the brand when their unit breaks down. It is 100% that these were installation and/or size issues and not Goodman's fault. I like Goodman equipment and I work for company who is family-owned and operated and has been in the business for over 20 years. Do yourself a favor, find someone certified to install your system. Goodman is not junk like it used to be back then. They are the best. Don't overpay for Trane. A poorly installed Trane will break down too. Every brand fails. Choose a quality installer.

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Date created: 2013-06-06 Name: Stacy O'Gorman
Location: coventry ri

Satisfaction Rating:
Review:
"5 years! R-22 leaked out!"
Ok. Goodman furnace and 3 ton A/C installed in June 2008. Turned the A/C on blowing no cold air. $150 service call to find out R-22 leaked out running at 18 psi. There is a leak. Going to cost us a lot of money to find the leak. Then have to repair it and then install over 5 pounds of R-22 that could cost over $500 just for the freon. We are trying to decide just to cut our loses and start over with a Lennox system. Any thoughts? This could cost us thousands to repair and we could put that towards a brand new Lennox system. What should we do?

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Date created: 2013-06-05 Name: mick mathewson
Location: indio,ca

Satisfaction Rating:
Review:
"Avoid Goodman"
My unit is 18 months old and compressor has failed. I now have to replace the compressor with an 800 dollar labor charge added to the purchase price of 5500, total cost 6300 dollars. You can buy a name brand unit from a real company with a labour warranty for this price. My lesson learned, go elsewhere so you do not repeat this experience!

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Date created: 2013-06-04 Name: M Moore
Location: Sugar Land, TX

Satisfaction Rating:
Review:
"Two New Units - Both Failed Within Two Years"
Installed two new Goodman cooling units and one compressor unit in 2009. Needed service for low freon in 2010 and again in 2011 and 2012. May 2013 both units needed freon and inspector says both cooling coils need to be replaced. In my view neither were good from the start.

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Date created: 2013-06-04 Name: Ceb
Location: Newport News, va

Satisfaction Rating:
Review:
"Horrible"
I moved in to my new home November 30, 2012. On December 1, my heat went out. Tonight I write this review on my 5th service call. I do know this company is still in business.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.