Consumer Reviews of COMFORTMAKER central air conditioners

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Date created: 2013-05-29 Name: Sonny Naples
Location: Naples FL

Satisfaction Rating:
Review:
"One Problem After Another, Don't Buy Comfortmaker"
Brand new system installed in October 2008. Air handler has since been replaced, and now coils in outside unit are leaking. Here's the kicker, although the coils are under warranty, Comfortmaker is charging $250 in shipping and handling for standard ground shipping. The company is sketchy and seems to be running a scam warranty service. I've spent over $2000 on repairs and labor since purchasing the system brand new. I wish I had gone with a Trane or some other reputable company.

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Date created: 2013-05-19 Name: Carla Nolen
Location: Illinois

Satisfaction Rating:
Review:
"Don't Buy One"
We bought one as it was recommended by a guy we've dealt with for years. It worked for a few seasons. Then it froze up. All the freon leaked out. The guy came back and filled it. Cost more than $200. Within two weeks it was gone again. Filled it again. Same thing. Then he said it needed a new A-coil. Had one of those put in. We paid out right at $1,000. That lasted about a month. Then he said "Well maybe it's a leak. Tested and no leak. Filled it up again and it still comes out. So now he thinks maybe it's a leak where the vents are in the attic. Think all he wants. He was supposed to come back this winter and check in attic but he didn't show. We'll buy another brand before we spend another dime on this.

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Date created: 2013-05-17 Name: M. Graham
Location: Rockaway, NJ

Satisfaction Rating:
Review:
"Don't Buy Comfortmaker"
Had two Comfortmaker AC units installed 1/24/2012. They worked for one season. By April 2013 neither unit worked because the coils leaked out all the freon. Installer won't respond. Comfortmaker takes no responsibility for diagnostics or labor after one year and will reimburse for parts only if installer requests it, and new AC company's distributor hasn't been able to locate replacement coils. Model CXA630GKA100 no longer listed on Comfortmaker's product list.

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Date created: 2013-04-17 Name: K Ranson
Location: Tampa, FL

Satisfaction Rating:
Review:
"Crazy People"
I used to worked in Air Conditioning in Florida for last 10 years. I know one thing for sure is that Comfortmaker is quality equipment. I stumbled upon this site to get a homeowners perspective of Comfortmaker and must say that I am surprised to read so many negative comments. However, having read so many reviews on this site, my only conclusion is not the equipment but the homeowners ignorance. A contractor has a preference on the equipment he installs. This is due to the fact that he gets a better price as his buying volume is higher. If he is a Trane dealer, he will be unfamiliar with Comfortmaker and do his best to sell you new equipment that he does sell. All equipment comes with 5 year warranties, and when registered they are extended to 10. That is standard practice. So anyone that says they only have 5years was misinformed by the contractor they chose. Comfortmaker is part of United Technologies, who own Carrier. Comfortmaker comes off the same production line as Tempstar, Heil, Keeprite and Day & Night. It’s all identical equipment rebranded for marketing purposes, which also means the parts are all interchangeable. So any contractor that says Comfortmaker parts are tough to get hold of is completely misinforming the homeowner. That doesn't sound like a very reputable contractor to me. A contractor needs to sell themselves and recommend equipment they know to be of good quality. Of course, not every piece of equipment will be perfect, bad luck is not a myth. But if a contractor claims he can't find the problem and $600 down the line says you need a new unit?!?! It's quite easy to spot the fool. Get informed and find out reviews about the contractor you intend to use first, that way you can trust the equipment he recommends. If you have a Comfortmaker unit that is acting up, find a Comfortmaker dealer. They will laugh at the phrase that Comfortmaker parts are hard to find. Don't be an ignorant Homeowner.

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Date created: 2013-04-11 Name: Walid
Location: Holly Springs NC

Satisfaction Rating:
Review:
"DO NOT BUY SH*T"
We had an old unit of house. When it broke, we decided to get brand new one so we do not have to deal with it for years. After I got the contractor who recommended comfort maker to rip us off. He charged me $5,000 for whole thing and since that day we had all kind of problem with it. Fun, blower, motor, refrigerant...etc. We installed this piece of shit in 2008. Every day I had an issue with Air Conditioning. My wife and I had fought a couple of times because of this unit. As of today summer 2013 the unit did not work (of course) I called the repair man who told me that there is an issue with it that cannot be repaired or I must spend up to $4,000 to fix it. I got screwed getting this unit. If you read this I advise you all DO NOT GET COMFORT MAKER. I repeat DO NOT GET COMFORT MAKER. I won’t let anyone I know to get this unit (garbage). I am so angry, that this is going to be a personal Vendetta. I will tell everyone that Comfort maker is a horrible unit. It should be called Stress maker.

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Date created: 2013-04-03 Name: P. Maloney
Location: Chicago, IL

Satisfaction Rating:
Review:
"Love it!"
ComfortMaker is part of Carrier. Love the ten year warranty. Bought this 3 ton unit when the 2 ton unit the builder put in was hit by lightning. Efficiency went from 10 seer to 14 seer at the same time. This unit can actually cool my home and makes almost no noise! The hvac contractor recommended it. My house is now cool, quiet and my electric bills have dropped significantly even with a rate increase.

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Date created: 2012-08-08 Name: K. Harrison
Location: Inland Empire, Ca

Satisfaction Rating:
Review:
"Pissed off customer"
I bought a new house, which is now 4 years old, with a dual zone A/C. A couple weeks back my upstairs unit completely went out on me. At first the technician assumed it was gonna be a some what simple solution but after attempting to put fluid in the a/c, a $279 job, he quickly realized that was not the problem. Then he thought maybe its the coil, a$971 which I was pissed about the price but got over it. Then he ran some more test and found out it was the compressor, which means I have to replace the whole system because no one carries parts for this piece of garbage a/c anymore $4000. Now for some reason builders thought it was a good idea to put comfortmaker into their new homes even though they knew this brand was a piece of garbage and was about to be obsolete because once they sold the house they knew it would no longer be their problem. That's just bad business all around. Now I'm stuck in 102 degree weather with no a/c in the part of the house I mainly need it for. Upstairs! The price of homeowner ship.

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Date created: 2012-07-11 Name: Larry S
Location: Piscataway, NJ

Satisfaction Rating:
Review:
"uncomfortmaker"
I had a comfortmaker systems install in 2004 and had problems soon after. Jayson out of union New Jersey is the worst. Don't buy this product, it is okay to pay for a big name brand.

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Date created: 2012-07-06 Name: Colleen Holderman
Location: Centreville, MD

Satisfaction Rating:
Review:
"Homeowner"
We have dual zone sysem and bought our brand new house five years ago. Already having to replace one, our neighbor had to replace his last year. What happened to good quality? Now we are replacing it during the heat. Plan to upgrade to a different brand.

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Date created: 2012-06-29 Name: C. Kozak
Location: Shelby Township, MI

Satisfaction Rating:
Review:
"Only lasted 6 years"
We replaced our 20 year old furnace and a/c in July, 2006. The a/c stopped cooling in June, 2012, and the tech put in 4.5 lbs of freon costing $66.50 per pound, plus a service call cost. Two days later, it stopped cooling again. The tech diagnosed it as a leak in the condenser coil. Our choice was $1500 to replace the part or $1700 to replace the unit. Parts have a 5 year warranty and our unit was a few weeks shy of being 6 years old. Shouldn't an ac last more than 6 years? This is just wrong. I would never buy another Comfortmaker product and tell everyone I meet about my bad experience.

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