Consumer Reviews of CARRIER central air conditioners

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Date created: 2009-08-10 Name: M. Bryant
Years owned: 1

Satisfaction Rating:
Review:
"Carrier has poor reliability"
The Carrier unit (5 ton) in our newly built house failed (compressor) after 7 years. We replaced the entire outside unit last year and it has failed again. I'm not waiting for the third strike. No more Carrier...

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Date created: 2009-08-04 Name: BOB.C
Years owned: 6

Satisfaction Rating:
Review:
"WORST UNIT ON THE MARKET"
Replaced coil 5 years and 1 month old. now the compressor has failed. the unit is only 6 years old. I would be ashamed for designing a unit like these.

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Date created: 2009-07-30 Name: S. Sommers
Years owned: 5

Satisfaction Rating:
Review:
"Don't Buy Carrier"
Carrier warrantee is not worth the paper it is printed on. Two month wait for a compressor they no longer make -- I'm still under warrantee. Save yourself a headache and look at other brands. I'm investigating my legal options as the top-of-the-line units I purchased were actually end-of-life models. Apparently there was some SEER 13 regulations that took effect in 1/1/2006 and my units did not meet this rating. These regulations were known to Carrier and the local dealer at least by 3/2/2004 when the regulations were announced by the DoE.

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Date created: 2009-07-29 Name: T.Wilson
Years owned: 4

Satisfaction Rating:
Review:
"Carrier Unit"
We purchased our house new in 2004. It came with two 3 1/2 ton units. First year, upstairs condenser went out, and then the coils went bad - these were both fixed under our homeowners 1 year warranty. Second year, the downstairs condenser went bad, but we had purchased the extended warranty at that time so it was mostly covered. After this, our upstairs condenser started to make so much noise; it woke us up at nights and our neighbors complained. When the service people looked at we were told 'that's normal'. So we decided to wait for it to finally break. One year went by, all seemed to be doing well (other than the noise). Fourth summer - my children complained of it being too warm upstairs. Went outside, and saw that the upstairs unit was frozen up. Called the repair person, we had a leak in the coils. Our coils were still under warranty, but not the labor. In addition, Carrier no longer made the coils that went with our condenser, so we had to purchase a capacitor to make sure our condenser could handle the load. Three weeks later, we have to replace the fan on the same unit. Basically, in less than 5 years, we have had 5 different things go wrong with our carrier units. We will NOT be getting another carrier. Our neighbors have carriers as well, and both their coils have leaks. We are not happy with the units at all. We are saving up to replace the units completely, as it looks as if it will save us money in the long run.

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Date created: 2009-07-28 Name: P Williams
Location: Michigan
Years owned: 6

Satisfaction Rating:
Review:
"Reliability not too good"
For the base carrier unit: In just under 6 years the unit is tripping the breaker. The cause is the compressor which is now bad according to the carrier technician. So just after the 5 short years and the end of the warranty period the unit is now overheating and needs replacing. Previously I thought Carrier was one of the better units for a/c but after this experience this doesn't seem to be the case. Especially since we live in Michigan and this a/c unit was not used too often.

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Date created: 2009-07-28 Name: A. Wirgler
Location: AZ
Years owned: 5

Satisfaction Rating:
Review:
"Carrier=Junk"
5 years I have had this unit. Bought a brand new home. I have had to replace the fan motor, welded 3 leaks not to mention the amount spent on Freon. Every ac person claims these units are a piece of junk. It vibrates and sounds like you are on the airport runway. Last night the condensor went out do not buy a carrier! In az you get these units w/ your "new" home. Story after story from people spending endless $ on the units! Carrier has been less that helpful the must contract there own team to refurbish and replace parts so it will break down again! I am very unhappy! (That not the word I want yo use but...

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Date created: 2009-06-24 Name: radiomaven
Years owned: 3

Satisfaction Rating:
Review:
"48GP 13 SEER packaged unit"
Bought this thing a few years ago to replace an older 8 seer r22 unit. Ever since day one, the unit did not cool the house as well as the old unit did. I complained to the installing dealer and they said "it's normal" After service calls,with no results, I got one servicer to correctly diagnose an obstruction in the drier, causing high head pressure and high compressor operating temperature. Tried to get Carrier to cover the unit under warranty (since the unit was defective from the factory)..FORGET IT..Carrier does not give a damn about it's customers. You have to sue these people to get them to do what they are supposed to do.. That's what I'm in the process of doing now..

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Date created: 2009-06-21 Name: Ms. Frustrated
Years owned: 2

Satisfaction Rating:
Review:
"Not worth your money."
I purchased a brand new home with a Carrier central air unit in 2007. By the summer 2008 the unit failed to operate right after my 1 year labor warranty expired. First it stoped blowing cold or hot air. Then the motor went bad along with the control boards. Parts not available and Carrier is no help Costing me about $500 to fix problems on a unit that's just 2 years old.

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Date created: 2009-06-20 Name: Liz M.
Years owned: 3

Satisfaction Rating:
Review:
"1 star"
We are just not happy with our Carrie a/C. Too many issues and still does not work well.

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Date created: 2009-06-04 Name: G. Hazelbrook
Years owned: 5

Satisfaction Rating:
Review:
"Leaks freon and breaks down constantly"
Every year we have to add freon because of leaks in the coil and in five years we've had four repairs for defective parts (fan,contractor, capacitor and vavle). We have spent almost as much in repairs as we did to have this piece of junk put in! Very unhappy!

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