Consumer Reviews of CARRIER central air conditioners

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Date created: 2010-08-05 Name: Gerry Wyant
Location: South Texas

Satisfaction Rating:
Review:
"Infinity FE4A / FE5A"
I purchased this very expensive Carrier air conditioner from Sears (big mistake). It was installed a little over two years ago and it has quit working several times. I called Sears and they can take up to three weeks to respond. Since I live in South Texas, I have a choice of braving the house temps of over 90 degrees or stay in a hotel. I have chosen the hotel and I feel helpless to make it right. Please consider another brand and don't ever rely on Sears.

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Date created: 2010-08-05 Name: Martin

Satisfaction Rating:
Review:
"Unit is pathetic"
We've had nothing but problems with our unit since it was installed. Right now, we are having the motherboard replaced (It is now three and a half years old). It has broken down six times in the past three years. I will NEVER buy another Carrier unit again. All the a/c repair people who have looked at our unit say our problem is common and that they tend to leak at the coil.

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Date created: 2010-07-28 Name: Jim Schmid

Satisfaction Rating:
Review:
"Gas pack commercial unit"
My central ac went down in my store a few days ago. It was really hot outside and the unit was working hard. The unit is a 5 ton unit. Worked great for 5 years and two months. Warranty ended at the five year mark. So the compressor went on the unit and these things happen I understand. The problem is that the compressor has small marks left on it from where it is carried along the assembly line. The compressor sprung a leak right at that spot. I called Carrier and spoke with two different people and they explained that there is nothing they could do. This is not right and I hope other people see this review and if they have been hurt my shoddy workmanship someone will take notice. I'm stuck with this unit but I will not buy another Carrier unit again. I hope you do the same.

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Date created: 2010-07-28 Name: Al

Satisfaction Rating:
Review:
"Carrier Comfort AC: the fan keeps at low speed"
I have same problem (with a new unit) as described in a review below: the fan of the ac rarely goes above low speed. I have seen it turning to high speed sporadically, always at night time and for few minutes only. As a result of the fan blowing at low speed, the cold air is down by the floor, the ac is running non-stop, but does not reduce temperatures!!!! I had few visits from the service techs; nothing has changed; reportedly they are going to clarify the problem with Carrier. My email: sancho7772003@yahoo.com

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Date created: 2010-07-27 Name: Judy Tyler
Location: Texas

Satisfaction Rating:
Review:
"Unhappy Consumer"
I did my research before I bought this unit in Oct of 2007. Within the first year, the thermostat went out. Took two weeks to get it replaced. The motor just burnt out and the unit is less than 3 years old. Four days in Texas in July is not pleasant. Don't know when it will get fixed. Would not recommend, nor would I buy another Carrier.

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Date created: 2010-07-24 Name: Tired of the bull!

Satisfaction Rating:
Review:
"HVAC Supplier"
How much is Carrier paying you say your bullsh..? People do their research but like you, companies pay to have their name appear like they are the best!

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Date created: 2010-07-23 Name: Denise

Satisfaction Rating:
Review:
"Have had 4 - all crap"
We replaced two Carrier units in our old house after just 4 and 5 years respectively and have two in our new house. All 4 are junk. It's not just one part at fault. We've had compressors fail, air handlers fail, leaks galore and all sorts of other problems. Given the choice, I would never install one of these in my home.

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Date created: 2010-07-17 Name: Bob Wiss

Satisfaction Rating:
Review:
"Underpowered 2 ton AC"
This is the 2nd summer I have had my new Infinity System. The furnace works great....but the ac is horrible. If the temp is above 80, it runs constantly and then the temp starts creeping up to close to 80 in the house in the late afternoon. I had the service man out the first year. He found an internal heat panel to be out of place (he said it must have been a Friday afternoon manufacture). The fan however never goes above low speed. My feet freeze....and the rest of the house is sweltering. I complained again and my installer said this is a problem with the Carrier 2 ton units....they run at a low speed and never cool the house. He has agreed to jury rig a circuit board to "fool" the a/c unit that I have, a 3 ton unit and the fan will run at a higher speed. Come on CARRIER>>>>>your units are not what they claim as I sit here and type this letter with sweat coming down my face.

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Date created: 2010-07-05 Name: James Burson
Years owned: 5

Satisfaction Rating:
Review:
"Rusty Carrier evaporator coils, maunfacturer defect"
Used a reputable builder and HVAC installer 5 years ago on new home installation of Carrier Puron system. Almost 5 years to the day, the coolant leaked out due to rusting evaporator coil. Unbelievable! A manufactured part that is supposed to be wet most of the time rusts through. That, folks, is poor design and cutting costs at the manufacturing end, not poor installation. My repairman said he has had to replace dozens of these coils in the last few years. Carrier is supposedly proud of their new "Rust-proof" coil -- which mine should have been in the first place. This explains about 80% of the dissatisfied comments I have read about Carrier tonight. If yours is still under warranty, insist on having your rusty coil replaced with the rust-proof model, otherwise you will certainly be replacing it again in short order. Color me not happy about having to spend about $1000 after 5 years on something that is all Carrier's fault. The older Carriers may have been good quality, but the ones they were making over the last 5-7 years are crapola!

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Date created: 2010-06-25 Name: Denny Bee
Years owned: 5

Satisfaction Rating:
Review:
"a/c tech- Junk"
Bought second home brand new with a 3 ton Carrier unit. Air handler circuit board went bad twice, and now at 5th year to the day I closed on the house, the condenser coil leaked and Carrier refused to replace the part because my electric was turned into my name 2 weeks earlier. So out of warranty! Bull!

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